Iberostar Selection Paraíso Maya Suites - All Inclusive - Reviews, Photos & Rates

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VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

8 outdoor pools, pool umbrellas, pool loungers

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Breakfast included

All-inclusive

Pool

Hot tub

Room service

Explore the area

Playa del Carmen, QROO

Paradise Beach
9 min walk
Playa Paraiso Golf Course
12 min walk
Cirque du Soleil Boutique at Vidanta Riviera Maya
10 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
36 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Beachside

62 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Promo)

58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Tropical View)

58 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Last room available

58 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Junior Suite, Poolside

58 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite (Tropical View)

58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Room (One Bedroom, Star Family)

58 sq m
Sleeps 5
2 Double Beds OR 1 King Bed

Junior Suite, Accessible

58 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Room (One Bedroom, Star Family)

58 sq m
Sleeps 1
2 Double Beds

Junior Suite, Poolside

58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Last room available

58 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Junior Suite

58 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Beachside

62 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite (Promo)

58 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

5 Dec - 6 Dec

Pool

All-inclusive

Spa

Free airport shuttle

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury property on the beach, with 8 outdoor swimming pools

Spend the day relaxing at the beach, practicing your swing on Iberostar Selection Paraíso Maya Suites - All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 20 restaurants.

Iberostar Selection Paraíso Maya Suites - All Inclusive offers 434 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 8 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Our customers tell us they can't get enough of the helpful staff at Iberostar Selection Paraíso Maya Suites - All Inclusive. During your stay, you're just a quick walk from Paradise Beach. Free breakfast, free WiFi in public areas, and free valet parking are available.

Free buffet breakfast served daily
Free WiFi
Free valet parking and self parking
Drinking and dining options include 20 restaurants, 2 coffee shops/cafes, a beach bar, and a poolside bar
Splash around at the free water park with a lazy river or swim in the 8 outdoor pools
Indulge with reflexology, deep-tissue massages, or hydrotherapy at Spa Sensations
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a golf course, tennis courts, and a gym
Guests have great things to say about the helpful staff and the family-friendly amenities
Just a 2-minute drive from Playa Paraiso Golf Course and 14 minutes from Maroma Beach

Iberostar Selection Paraíso Maya Suites - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Paraíso Maya Suites - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 8 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 20 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

La Pagoda - This buffet restaurant serves lunch and dinner.

La Marina - This restaurant serves dinner only. Reservations are required. Open daily.

Bistró L'Etoile - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

El Rancho - This steakhouse serves dinner only. Reservations are required. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included

In-room minibar (some restrictions)

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free covered self-parking on site
Free valet parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–11:30 AM
20 restaurants and 2 coffee shops
8 bars/lounges, 1 beach bar and 1 poolside bar
Room service available

Restaurants on site

La Pagoda
La Marina
Bistró L'Etoile
El Rancho

Things to do

8 outdoor pools
2 hot tubs
Fitness classes
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Fitness centre
Free water park access
Full-service spa
Golf course
Kayaking
Nightclub
Pilates classes
Playground
Sauna
Shopping centre
Shopping
Snorkelling
Steam room
Tennis
Windsurfing
Yoga classes

Family friendly

8 outdoor pools
Children's pool
Free children's club
Free supervised childcare
Free water park access
In-room childcare (surcharge)
Laundry facilities
Lazy river
Playground
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf clubhouse
Golf clubs
Golf privileges (optional)
Golf pro shop
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference space
A meeting room

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas

Spa

25 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Thalassotherapy
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk

Beach towels
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Dressing gowns
Eco-friendly toiletries
Hairdryer
Jetted bath
Private bathroom
Rainfall showerhead
Shower/bath combination
Towels

Entertainment

55-inch TV
TV channels
Films for purchase

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Desk
Eco-friendly cleaning products provided
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe
Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Iberostar Paraiso Maya

Iberostar Maya Paraiso

Iberostar Paraiso Maya

Iberostar Paraiso Maya All Inclusive

Iberostar Paraiso Maya All Inclusive Playa del Carmen

Iberostar Paraiso Maya Playa del Carmen

Maya Iberostar

Paraiso Maya

Iberostar Paraiso Maya Hotel Playa Paraiso

Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico

Iberostar Riviera Maya

Iberostar Paraiso Maya All Inclusive All-inclusive property

Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen

Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen

Iberostar Paraiso Maya All Inclusive

Iberostar Selection Paraíso Maya All Inclusive

Iberostar Selection Paraíso Maya Suites - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

4/10 Poor

ARTHUR

Travelled with family

20 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

VIP doesn’t work - you are not able to schedule any good restaurant. Rooms are all the same - had issues with the first option and they wanted to downgrade us. Not what we were expecting but a good / normal resort.

Stayed 8 nights in Aug 2024

4/10 Poor

Crystal

Travelled with family, Travelled with family and small children, Travelled with group

14 Aug 2024

Liked: Cleanliness, staff & service

Went with a group. Room service is very limited. No beach chairside service. There were shows, but it was very lame.

Stayed 4 nights in Aug 2024

10/10 Excellent

Adana

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Emma, Newtown

Travelled with family

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful family vacation with lots to do. The hotels are all spread apart within the resort but you can hitch a ride on the carts if you don’t like the walk, but we walked everywhere and enjoyed the views. Reservations were hard to get at the 2 restaurants that require them. We were able to get a last minute reservation for the hibachi one, which was absolutely amazing.

Stayed 4 nights in Jul 2024

10/10 Excellent

Alexandria

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jul 2024

6/10 Okay

Carla, Danville

27 Jul 2024

Stayed 6 nights in Jul 2024

6/10 Okay

Juan

Travelled with family and small children

20 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Unlike many of the other times we stayed with different Iberostar resorts, this time we had many issues from the very beging till the end. Starting with the booking process the person who picked up the phone at the hotel was rude and told me there was "nothing available" yet in Expidia there were many rooms available for this specific resort. The food was mediocre, we couldn't get dinner reservations to the restaurants in the resort because again "nothing available" yet the restaurants were almost empty during dinner time. There was no AC in the buffet areas so sweating while eating was the norm. In the restaurants that were first come first serve they told you 1-1.5 hrs and that they would call you when the table was ready. One of the nights we never got a call so went to the buffet, the next night we went back to check after 1 hr and the girl said "we called you and messaged you" yet I never received any calls or messages. Then she went on to say, "let me see what I can do for you since you missed your spot" as I looked around 8 out of the 35 available tables were occupied. Clearly there was avaliability but for some reason they made it seem as if everything was occupied. This seemed to be the reoccurring pattern this whole vacation at this resort, I'm not sure if they are having issues with staff or what the problem was but our amazingly positive previous experiences with Iberostar were compleatly crushed during this stay. I'm not sure we will be returning to Iberostar.

Stayed 4 nights in Jul 2024

10/10 Excellent

Adam

Travelled with family, Travelled with group

15 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is kept up beautifully.

Stayed 6 nights in Jul 2024

2/10 Terrible

Rachael

Travelled with family

11 Jul 2024

Liked: Amenities, property conditions & facilities

Disliked: Staff & service

This was our third trip to Iberostar Paraiso Maya Suites because we are big fans and like the quality of the resort. Upon check in we informed the hotel that we were leaving early due to the hurricane. Expedia attempted to contact their reservations many times for a refund. We were informed by the hotel staff it should not be a problem. We were charged 4 NIGHTS that we did not stay. They refunded my brother, sister, and my father but not refund us. We tried to contact their customer service multiple times. We were LOYAL iberostar customers and this is unacceptable We will be disputing this charge. If you want good customer service and you want to be sure you are not overcharged DO NOT BOOK WITH IBEROSTAR.

Stayed 7 nights in Jun 2024

10/10 Excellent

develyn

Travelled with family

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Golf cart drivers are not friendly and they ignored visitors a lot

Stayed 3 nights in Jun 2024

10/10 Excellent

Joshua

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lots of dining options. Large beach space, with free kayaks and catamarans. Lots of pools of varying size and popularity. The main could get pretty packed on nice days. Great service from staff and beautiful location.

Stayed 6 nights in Jun 2024

8/10 Good

George

Travelled with family

3 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Beach Trip

Good stay over all. Be prepared to walk quite a bit around the property as everything is spread out but doable (except when raining) Every type of restaurant available and buffets. The Greek was exceptional and sang to me for my Bday. A few took planing as they don’t take reservations but get quite busy. We ended up having to buy an $80.00 bottle of wine to get them to seat us at the Italian restaurant. We had tried the night before. you give them your number to text when they have something available (which they never did) ended up that night a the Mexican. Beach was nice and has loungers for guest but has a drop off and not the easiest to walk on. They do offer to take family pictures which was of course an extra fee which we opted for. The rest of the extras stuff we passed on. Do bring bug spray as there were mosquitoes in certain areas.

Stayed 4 nights in Jun 2024

6/10 Okay

Michael

30 Jun 2024

Liked: Cleanliness, property conditions & facilities

Stayed 7 nights in Jun 2024

6/10 Okay

Arai

Travelled with family and small children

16 Jun 2024

Liked: Cleanliness, staff & service

Good things: Fabiola at Star Cafe was always friendly when I would get my daily cappuccino, building 60, the lady who took care of my room Minerva was always sweet, and the young guys who served us at the breakfast area and the Mexican Restaurant during lunch were all great. The young kid by the towel stand was always kind as well. The entertainment by the pool, with the foam party and other afternoon activities, was excellent. The hotel has a natural beauty all around. Opportunities: the food was average everywhere, which was disappointing because Mexican cuisine is delicious. I was incredibly disappointed with the Steakhouse in which my steak was, La Geisha with dry sushi and broken vents making us sweat profusely, and the Italian one was dry and all around disappointing. It was just so bad that we would go to the buffet after. My jet tub was broken, and I complained three days in a row to the people sitting by our building, but there was no resolution.

Stayed 4 nights in Jun 2024

4/10 Poor

SERGIO JAVIER

Travelled with family, Travelled with family and small children

11 Jun 2024

Disliked: Cleanliness, property conditions & facilities

Las habitaciones en las que nos pusieron siempre olían mal Y estaban húmedas. La tina tenia moho.

Stayed 7 nights in Jun 2024

10/10 Excellent

Alfred

Travelled with family

11 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good but lengthy check-in process. And could use on-line check option.

Stayed 3 nights in Jun 2024

8/10 Good

Lindsay

Travelled with family

11 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There was an abundance of food and drink options. The staff was always very accommodating and helpful. The grounds were beautiful and well maintained. I wish the dining areas were better cooled. Also all pool areas, the water was quite warm.

Stayed 4 nights in Jun 2024

10/10 Excellent

Dennis

Travelled with family

8 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Wide variety of activities for every one. Clean and very well kept. I will be returning for my fourth visit in the future.

Stayed 6 nights in May 2024

6/10 Okay

cynthia

Travelled with family

7 Jun 2024

Liked: Cleanliness, amenities

Disliked: Staff & service

I liked the food at most restaurants. The pools were too warm…did not cool you off much. I have been to several resorts in area and this one was by far my least favorite. Waited on drinks often from unfriendly bar staff. I did not like the large resort…it was confusing even with maps and wasn’t as relaxing as resorts I’ve stayed in before. Needs to better communication from check-in staff regarding grounds and make sure guests are informed of all the need to know information.

Stayed 4 nights in Jun 2024

8/10 Good

Randy

Travelled with family, Travelled with family and small children

5 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is amazing. The food is on par with an all inclusive. Their mobile app is terrible which makes navigating useless, we simply explored the property to understand where everything is located.

Stayed 5 nights in May 2024

10/10 Excellent

Patrick L.

Travelled with family and small children

3 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay

Stayed 5 nights in May 2024

6/10 Okay

Wilson Huang

31 May 2024

Stayed 4 nights in May 2024

8/10 Good

Lakeitra

Travelled with partner

31 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was too big. It took several days to figure out where everything was. There were like 5 resorts in one. Very, very nice but humongous.

Stayed 3 nights in Feb 2024

10/10 Excellent

Jorge

Travelled with family and small children

28 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in May 2024

10/10 Excellent

Kristy, Denver

24 May 2024

Stayed 7 nights in Apr 2024

Iberostar Selection Paraíso Maya Suites - All Inclusive

Choose dates to view prices

Photo gallery for Iberostar Selection Paraíso Maya Suites - All Inclusive

Reviews

Excellent

Popular amenities

Explore the area

Room options

View all photos for Junior Suite, Accessible

Junior Suite, Accessible

View all photos for Junior Suite

Junior Suite

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

View all photos for Junior Suite (Promo)

Junior Suite (Promo)

View all photos for Junior Suite (Tropical View)

Junior Suite (Tropical View)

View all photos for Last room available

Last room available

View all photos for Junior Suite, Poolside

Junior Suite, Poolside

View all photos for Junior Suite (Tropical View)

Junior Suite (Tropical View)

View all photos for Room (One Bedroom, Star Family)

Room (One Bedroom, Star Family)

View all photos for Junior Suite, Accessible

Junior Suite, Accessible

View all photos for Room (One Bedroom, Star Family)

Room (One Bedroom, Star Family)

View all photos for Junior Suite, Poolside

Junior Suite, Poolside

View all photos for Last room available

Last room available

View all photos for Junior Suite

Junior Suite

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

View all photos for Junior Suite (Promo)

Junior Suite (Promo)

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About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Languages

Property amenities

Internet

Parking and public transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know