Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
Lobby
View from room
On the beach, white sand, beach cabanas, beach towels
Outdoor spa tub

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Gran Coyote Golf
    ‪8 min drive‬
  • Tres Rios Ecopark
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Ocean Front Swim Out King Suite

  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

1 King Bed Suite

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Run of House

  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

2 Double Bed Suite

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

Ocean View King Suite

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Pool View Swim Out King Suite

  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Ocean Front Private Pool King

  • 63 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Tropical View Double

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

Ocean View Terrace King Suite

  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Ocean Front King Suite

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite

  • 147 sq m
  • Sleeps 2
  • 1 King Bed

Ocean Front Double Suite

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Ocean Front One Bedroom Master King Suite

  • 96 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Tropical View King Swim Out Suite

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

One Bedroom Master Suite King

  • 96 sq m
  • Sleeps 2
  • 1 King Bed

Tropical View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Adults-only beachfront property with outdoor pool
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Riviera Maya Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Hyatt Zilara Riviera Maya Adults Only All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be close to Maroma Beach. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self parking
  • Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge with massages, body scrubs, or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, complimentary bicycles, and fitness classes
  • Guests have great things to say about the clean accommodations and the beach
  • 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive like an outdoor pool and complimentary bicycles.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a spa tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Capri Grille - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Tempest - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
El Comedor - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant - This theme restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Capri Grille
  • Tempest
  • El Comedor
  • Lola Restaurant

Things to do

  • Fitness classes
  • Beach yoga
  • Bike parking
  • Billiards/pool table
  • Concerts/live shows
  • Designer shops
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free bike hire
  • Full-service spa
  • Karaoke
  • Outdoor pool
  • Shopping
  • A hot tub
  • Table tennis
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (6747 square feet)
  • Meeting rooms - 2

Outdoors

  • Beach cabanas (surcharge)
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 136
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 74
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Renovated entire property – December 2022
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down duvet
  • Premium bedding

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 52-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar
  • Local meal delivery service

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 446 out of 725 reviews" "
Rating 8 - Good. 153 out of 725 reviews" "
Rating 6 - Okay. 78 out of 725 reviews" "
Rating 4 - Poor. 29 out of 725 reviews" "
Rating 2 - Terrible. 19 out of 725 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Magdy

Stayed 6 nights in Sep 2024

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a smaller quieter adults only all inclusive resort that I have stayed at in the area. The dining options are smaller however the food was very good. The buffet had a lot of options and very fresh and tasty food. The hibachi at the Asian restaurant is the only meal that you have to make reservations and we loved the food and the hibachi was a lot of fun.The resort itself is very nice and the ocean view King room we stayed in was nice and spacious with a patio and view overlooking the pool and the ocean. The pool was great with a swim up bar and the beach area on the resort was great with plenty of beach area and no seaweed this time of the year. The resort did provide 2 weekend nights of about an hour of entertainment with dancers and shows and the sports lounge provided karaoke however if you are looking for a lively resort with a lot of entertainment then this would not be the resort for you. My husband and I were not looking for that on this trip so it was just fine for us. We do love Hyatt resorts and have stayed at many Hyatts and overall we were very pleased with this resort.
Stayed 3 nights in Oct 2024

8/10 Good

William, Flower Mound, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was small and somewhat updated from the old Capri. Check in was a used car salesman routine, lied and made it sound nice. the lack of restaurants was bad one night we only had 2 choices so we ended up eating at 9:00. It rained and there were several leaks around the whole resort. Rooms were very nice and updated. beach was big but could have used more Palapas. Overall nice resort for the money but not 5 star.
Stayed 5 nights in Oct 2024

8/10 Good

Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time here. Unfortunately the rain storm came through our room at 1 am and rained on me- but we were upgraded thankfully. We also asked for a mattress pad 3 times but never got one. Ana and Juni with entertainment were so great. Francisco at the Social was my favourite bartender by far. I did wish the cabanas and coconuts were included in our stay though. I will most likely be back as our service was still great.
Stayed 9 nights in Oct 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is great, my only complaint was the limited options for food service.
Stayed 3 nights in Oct 2024

6/10 Okay

Natalia Piraino, Fort Worth

Travelled with partner
Liked: Cleanliness, staff & service
La piscina y la área del bar y restaurante de afuera es agradable y muy lindo y el personal de entrenamiento siempre muy amistoso. El spa lo supo recomiendo. Mi esposo y yo quedamos muy contento con el masaje y el circuito antes del masaje. Mi parte favorita fue la cafetería, relajante y perfecta para disfrutar de tu café y la repostería. Los demás restaurantes nada mal hay mucha variedad en el bufé y siempre hay diferentes menu. Hermosa vista a la playa y los cuartos muy limpios y cómodos. El personal muy amable y servicial.
Stayed 5 nights in Oct 2024

10/10 Excellent

Susana, West Palm Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything except they trying to sell timeshare
Stayed 2 nights in Oct 2024

10/10 Excellent

Mandy

Travelled with partner
Liked: Amenities
The food was very good- we had the Italian and Asian and found both lovely as was the restaurant for lunch over the pool. Loved my massage with Jose and Cinthia was so accommodating in water therapy area. Jose did a healing, good pressure therapeutic massage, a nice surprise for a resort. The bed was a bit hard but the room was nice. Everyone on staff that we encountered was very friendly from the breakfast buffet attendant Guadalupe to the bellmen. We did not like the timeshare sales right after check in- felt uncomfortable and sort of got the vacation off on the wrong foot, but I just let it go and had a really fun time otherwise. I would advise them have an area to provide timeshare discussion instead of funneling everyone to have a “talk” just after checking in coming from long flight and airport bustle.
Stayed 6 nights in Oct 2024

6/10 Okay

Mary Alexia, Washington

Liked: Staff & service
Stayed 6 nights in Oct 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Jonathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time. Food was excellent. Service was excellent. Beach is very nice. I would absolutely come back again
Stayed 5 nights in Oct 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 3 nights in Oct 2024

10/10 Excellent

Fernando

Great overall
Stayed 4 nights in Oct 2024

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, great place, very enjoyable
Stayed 3 nights in Oct 2024

10/10 Excellent

Preston Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall very nice and great experience. The staff were extremely nice and quick to resolve any issue! There were a few things that were a little run down around the property but nothing that truly affected the experience.
Stayed 4 nights in Oct 2024

10/10 Excellent

Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10! The food was mind blowing. Easily the best resort my wife and I have been to where we felt every meal wasn’t just food….it was an experience! Staff was extremely attentive and you feel the genuine care and hospitality from everyone. The beach and pool access was clean, easy to find, and super relaxing. Don’t think twice….book your trip, you won’t regret it! This was for our honeymoon and it was absolutely amazing and UNFORGETTABLE!
Stayed 5 nights in Oct 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service wish there was more dining options at night though! rooms were beautiful even the basic one!
Stayed 4 nights in Oct 2024

10/10 Excellent

Juan Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a dream for us. The staff was amazing. The food and drinks were delicious. The beach was perfecion. There is nothing negative we can say about our stay. Even the attempt to try and make us "Loyal Members" was pleasant lol Thank you Hyatt for an unforgettable vacation. We will be back.
Stayed 5 nights in Oct 2024

10/10 Excellent

Jamiel, Baltimore

Stayed 5 nights in Sep 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the staff was very attentive and accommodating. You can see that they truly care about what they do and they do it wholeheartedly. Everybody was nice and pleasant. I loved going to their spa. It’s so tranquil and peaceful. I had the pleasure of going to the spa twice I enjoyed it very much. During my stay, the staff would fix the nooks and crannies. You see them painting, or fixing cracks on the walls. I’m not saying it’s a bad thing. To me, its them fixing the problem now rather than later and have the property end up looking not so presentable. The rooms looked exactly like the photos. Food was ok. I did enjoy their Italian restaurant. Instead of having the buffet opened every night, it was on rotation. In terms of setting up the buffet outside by the pool or inside by the main stairs. Entertainment was ok as well. I’m saying it was ok could be bc I went during an off peak season. Maybe it’s a different vibe when it’s peak season. I gave high ratings for this resort mainly because the staff really made it an enjoyable stay.
Stayed 5 nights in Oct 2024

10/10 Excellent

Jamal

Stayed 4 nights in Aug 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well maintained clean nice ambiance pools were clean full of activities beach was extensive clean and walkable staff was friendly and helpful very conscientious and accommodating of dietary restrictions. Room was large clean well appointed. Food was excellent everywhere we ate. However we did notice a few things like the sink in our bathroom leaked water on the floor during each use the shower did not drain there was a constant puddle in it and the local animals kept popping on our outdoor patio - also the view from the room was of a giant blue dumpster with a sliver of beach and ocean. The check-in went smooth but then they ambushed you for a time share speal for one of their other resorts and it was bit of a hard sell with freebies trying to entice you. When you ordered drinks directly from bartenders they tasted good but if you ordered them through waiters or pool staff they were often weak not the correct drink or tasted different. There is no shuttle and it cost a bit to get back and forth to Cancun airport or to downtown Playa La Carmen. After a couple days you feel like your stuck in Hotel California with no way to get out an about without booking excursions. Overall it was nice but the all inclusive aspect felt weird (our 1st time) without a bill for meals or drinks never knew what to tip
Stayed 6 nights in Sep 2024

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024