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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
On the beach, white sand, beach cabanas, beach towels
Outdoor spa tub
Lobby
View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • All-inclusive
  • Restaurant
  • Breakfast included
  • Bar
    Bar

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Gran Coyote Golf
    8 min drive
  • Tres Rios Ecopark
    9 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    44 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Ocean Front Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Swim Out King Suite

  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

1 King Bed Suite

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Run of House

Premium bedding, down duvets, free minibar, in-room safe

Run of House

  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for 2 Double Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

2 Double Bed Suite

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean View King Suite

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Pool View Swim Out King Suite

  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Private Pool King

  • 63 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Tropical View Double

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front King Suite

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front One Bedroom Master King Suite

  • 96 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King Swim Out Suite

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Master Suite King

  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Adults-only beachfront property
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Riviera Maya Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Cable television is provided.

Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Hyatt Zilara Riviera Maya Adults Only All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be close to Maroma Beach. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free valet parking and self parking
  • Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge with body treatments, reflexology, or hot stone massages at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, complimentary bicycles, and fitness classes
  • Guests have great things to say about the beach and the pool
  • 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive like an outdoor pool and complimentary bicycles.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a spa tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Capri Grille - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Tempest - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
El Comedor - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant - This theme restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free Internet access
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Capri Grille
  • Tempest
  • El Comedor
  • Lola Restaurant

Things to do

  • Fitness classes
  • Beach yoga
  • Bike parking
  • Billiards/pool table
  • Concerts/live shows
  • Designer shops
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free bike hire
  • Full-service spa
  • Karaoke
  • Outdoor pool
  • Shopping
  • A hot tub
  • Table tennis
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (6747 square feet)
  • Meeting rooms - 2

Outdoors

  • Beach cabanas (surcharge)
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 136
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 74
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Renovated entire property – December 2022
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down duvet
  • Premium bedding

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 52-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar
  • Local meal delivery service

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 411 out of 645 reviews" "
Rating 8 - Good. 129 out of 645 reviews" "
Rating 6 - Okay. 63 out of 645 reviews" "
Rating 4 - Poor. 25 out of 645 reviews" "
Rating 2 - Terrible. 17 out of 645 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Temple

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2024

10/10 Excellent

Anaya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Older age group for clientell
Stayed 5 nights in Aug 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The property and private beach were clean, the staff was attentive and nice and rooms were spacious. My favorite was the morning coffee shop!
Stayed 4 nights in Aug 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was down during the visit but minuscule compared to everything I was offered and the staff in general. Went above and beyond everytime.
Stayed 5 nights in Aug 2024

10/10 Excellent

Armando Isidro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amabilidad
Los empleados muy amables y serviciales ,los alimentos muy buenos
Stayed 4 nights in Aug 2024

10/10 Excellent

Ernesto Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!! Only problem we saw were the wild animals roaming around looking for food and trying to get inside your hotel room very scary. And too many smells everywhere good smells but very intense tone it down please!!
Stayed 6 nights in Aug 2024

10/10 Excellent

Asia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality, great food for resort food, drinks were strong and not watered down. Staff were very helpful and attentive our entire stay. Every staff member we passed asked us how we were doing and how our stay was going and if there was anything they could do to make it even better! They cleaned our room at least twice a day and always kept our mini fridge stocked. They really kept up with the maintenance and cleanliness of the hotel. Everyday we seen the staff mopping, wiping down mirrors and glass doors, repainting the walls and more! We really enjoyed our stay and cannot wait to return someday!
Stayed 4 nights in Aug 2024

8/10 Good

Jackelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

YAIMA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There are only two restaurants, so there are not too many options
Stayed 1 night in Jul 2024

10/10 Excellent

Colton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was beautiful and very well kept workers were always around if needed and staff were very polite and welcoming.
Stayed 8 nights in Aug 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Wilberth Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful.
Stayed 7 nights in Aug 2024

2/10 Terrible

Timothy D

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Within less than 2 days I became extremely ill due to the lack of cleanliness and air filtration in the rooms. Food options are very limited and reservations are required even though this a small resort. Wild animal will approach you while dining or sleeping. Bar options are limited and watered down. Pushy staff, unpleasant food options. Would not recommend staying at this location
Stayed 4 nights in Aug 2024

4/10 Poor

Jerrell

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
I disliked that 2/3 of my party left extremely sick. The drinks seems watered down, the food was subpar at best, the air filters in the rooms needed to be changed(which caused the sickness in the party). The only things I loved about the property were the unique beach access and cabanas, the relaxation experienced on the beach, the cafe, and how down to earth the staff was.
Stayed 4 nights in Aug 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent!! Super clean! The staff was wonderful !! I love the coffee shop, and I love any way I turn sight looks wonderful full of o plants !! Green on every corner i can see
Stayed 9 nights in Jul 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Corey Leigh

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had everything we needed and they try and provide a lot of activities. The night life was lacking and since it’s far from town, you are pretty stuck with what they have to offer. Overall we enjoyed ourselves and our stay but this is not the place to party. The hotel was pretty quiet.
Stayed 3 nights in Aug 2024

8/10 Good

Janusz, Riverwoods

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant medium-sized resort. Good food and nice service. I was there for the second time and will probably go there again.
Stayed 7 nights in Jun 2024

8/10 Good

Lacey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed May 2024 & had a great time. Property is smaller compared to some resorts but still had a good amount of food options, make sure to make reservations for the 2 nicer restaurants (Japanese & Italian) when you arrive. The resort is quiet in comparison to other resorts we have stayed at with everything but the sports bar closing down at 8:00pm, so if you are looking to relax this is a great adults only resort. Resort is on the beach with plenty of loungers, overall the beach is nice (yes there is sargassum but all the beaches on this side of Mexico have it) and the ocean is a easy to walk into. Pools were nice, one side was quiet & the other side had music with a bar so it had party vibes. Food was good at all restaurants/buffet & the coffee shop had yummy treats. I saw a review that said unless you ask for specific liquor they will give you bottom shelf but it was hard to figure out what the all inclusive top shelf was & bartenders wouldnt really tell us but finally figured out if you ask for chilled silver tequila shots it will be Don Julio silver so we stuck with that. It's about a 45minute drive from the airport/Cancun hotel zone ($50 Taxi) or a 25 minute drive south to Playa Del Carmen ($30 Taxi) After check in they will hand you off to someone trying to sell you on their Hyatt timeshare/hotel club but nicely let them know that we werent interested & was not approached again. There are 2 smoking sections which can be a bit of a walk depending on where your room is.
Stayed 5 nights in May 2024

10/10 Excellent

Saul Barrientos, Lawton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, everybody servicial, facility in great conditions, it is noticed the effort to maintain it.
Stayed 5 nights in Aug 2024

10/10 Excellent

Stevana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great get away!
Stayed 4 nights in Aug 2024

10/10 Excellent

Stephen J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a summer trip for just two. We found the adults only Hyatt Zilara to be romantic, quiet, relaxing and very beautiful. The rooms were comfortable and we slept amazingly in the beds. The food was delicious in all the restaurants. The staff was outstanding always being available and welcoming. The beaches were clean and not crowded. We found the value we received for the experience was very good. We will book this trip again.
Stayed 5 nights in Aug 2024

6/10 Okay

SARA IVETHE ZAPATA

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Geoffrey, New York City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food 10/10. Service/ room service 10/10. Pool/beach 10/10. Restaurants 10/10 portions aren’t huge but it was perfect for me and my wife. Drinks 10/10. Entertainment 10/10. Customer service 10/10. I had a swim up room 10/10. Housekeeping 10/10. cleanliness 10/10. This place isn’t for partying hard or as the young crowd says turn up. This resort is great from getting away from home to unwind from the day-to-day routine. Even the travelers were great people. Very sociable and nice. The one thing you do have to be aware is if you have a swim up suite you need to lock your door from the pool swim up the raccoons will open the door and will enter your room and eat your food if you leave anything behind. Must lock the door. The views of this resort is beautiful. It’s not a huge resort so no need to walk far for anything. My wife loved it and wants to return soon. Truly amazed with this place. Poolside? Cabanas are great but with charge which includes a butler for the day. They will bring your drinks food etc. though it was my birthday, the staff was very nice came out with balloons and a bottle of alcohol with a big Mexican hat and sang me happy birthday by the poolside very nice of them. Pool activities were fun and funny. I’ve never was the type to attend any activities in this one I did especially the pool aerobics. Traveler crowd was a bit older and very few young people there. But everyone really seemed to enjoy their time here. Definitely coming back here. Everything is incl
Stayed 5 nights in Jul 2024

10/10 Excellent

Danielle

Liked: Property conditions & facilities
Stayed 5 nights in Aug 2024