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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
On the beach, white sand, beach cabanas, beach towels
Outdoor spa tub
Lobby
View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Breakfast included
  • Room service

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Portofino Italian Restaurant
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    13 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    44 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Ocean Front Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Swim Out King Suite

  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

1 King Bed Suite

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Run of House

Premium bedding, down duvets, free minibar, in-room safe

Run of House

  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for 2 Double Bed Suite

Premium bedding, down duvets, free minibar, in-room safe

2 Double Bed Suite

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean View King Suite

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

Premium bedding, down duvets, free minibar, in-room safe

Pool View Swim Out King Suite

  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front Private Pool King

  • 63 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

Premium bedding, down duvets, free minibar, in-room safe

Tropical View Double

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front King Suite

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

Premium bedding, down duvets, free minibar, in-room safe

Ocean Front One Bedroom Master King Suite

  • 96 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King Swim Out Suite

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Master Suite King

  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

Premium bedding, down duvets, free minibar, in-room safe

Tropical View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Adults-only beachfront property with outdoor pool
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Riviera Maya Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Cable television is provided.

Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Hyatt Zilara Riviera Maya Adults Only All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be close to Maroma Beach. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free valet parking and self parking
  • Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge with hydrotherapy, deep-tissue massages, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, complimentary bicycles, and fitness classes
  • Guests have great things to say about the clean accommodations and the pool
  • 5.5 mi (8.9 km) from Maroma Beach and 7.1 mi (11.4 km) from Quinta Alegría Shopping Mall
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive like an outdoor pool and complimentary bicycles.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a spa tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Capri Grille - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Tempest - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
El Comedor - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Lola Restaurant - This theme restaurant specializes in Latin American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free Internet access
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Capri Grille
  • Tempest
  • El Comedor
  • Lola Restaurant

Things to do

  • Fitness classes
  • Beach yoga
  • Bike parking
  • Billiards/pool table
  • Concerts/live shows
  • Designer shops
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free bike hire
  • Full-service spa
  • Karaoke
  • Outdoor pool
  • Shopping
  • A hot tub
  • Table tennis
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (6747 square feet)
  • Meeting rooms - 2

Outdoors

  • Beach cabanas (surcharge)
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 136
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 74
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Games
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Renovated entire property – December 2022
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down duvet
  • Premium bedding

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 52-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar
  • Local meal delivery service

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 424 out of 677 reviews" "
Rating 8 - Good. 139 out of 677 reviews" "
Rating 6 - Okay. 69 out of 677 reviews" "
Rating 4 - Poor. 27 out of 677 reviews" "
Rating 2 - Terrible. 18 out of 677 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Sep 2024

10/10 Excellent

Linnette Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort keep in mind this is a very quiet relaxing place, staff was amazing Sandra and Ana made our stay so much fun, Salome is one of the waitresses and he was so kind and helpful just because of them I will definitely be staying at this location again, I also have to say that the AC in the place was amazing taking in consideration that it was so hot out.
Stayed 4 nights in Sep 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

HIDEKI

Stayed 3 nights in Aug 2024

10/10 Excellent

Janna

Stayed 7 nights in May 2024

10/10 Excellent

Dionna Antionette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and kind. Would definitely recommend staying here.
Stayed 5 nights in Sep 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!
Stayed 5 nights in Sep 2024

10/10 Excellent

YEHUDA MEIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente quality and service. Thank you.
Stayed 1 night in Sep 2024

10/10 Excellent

Claudia Estefania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel definitely coming back next year. Excellent service, staff super friendly, property super clean very nice
Stayed 3 nights in Sep 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great adult only resort. Fun but quiet. Food was good, atmosphere was great, and everyone was very friendly. The only issue was towels were not as available as I would like.
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Stayed 6 nights in Aug 2024

10/10 Excellent

Dianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a hike away from home. The staff is beyond welcoming and do not Hesitate to make you feel at home. It would, however, be nice if free shuttle was involved. Aside from that the place is high recommended. Especially for A baby moon 😊
Stayed 4 nights in Aug 2024

8/10 Good

Nella, Elk River

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well care property. The beach was cleaned everyday.
Stayed 4 nights in Aug 2024

10/10 Excellent

Shelby

Stayed 3 nights in Aug 2024

10/10 Excellent

OTMARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swim up room was AMAZING! Hotel was clean, beautiful and the servers were outstanding, especially Server Salome Diaz - he went out of his way to make us feel so welcome - service was above and beyond! Highly recommend this hotel <3
Stayed 6 nights in Aug 2024

8/10 Good

juan

Stayed 4 nights in Aug 2024

8/10 Good

Natalia

Travelled with family
Liked: Cleanliness
Property itself could use some cleaning, especially inside the pools. Entertainment could use better area.
Stayed 7 nights in Aug 2024

10/10 Excellent

Karam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Aug 2024

4/10 Poor

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had to ask for it several times.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kinsey Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property! Food we had was amazing! It would be nice if they shared what restaurants were open on the rotation easier to find
Stayed 7 nights in Aug 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay in the Ocean Front Master Suite. The staff makes this place truly special. From the entertainment team, Ana and Sandra were a blast. We made guacamole with Chef Maribelle, excellent bar service from Manuel, Alejandra, and Nelson. Our cabana staff. Cabana staff Carlos and Michael were great. At the restaurants Cristian, Ivan, and Pedro went the extra mile, but above all else, our butler, Oscar truly made this getawaybwhat it was. For my wifes birthday we planned this last minute trip and he worked out details before our arrival as well as while we were there that made thisnthe best resort weve ever stayed at. The beach was one of the nicest in Riviera Maya, the food was amazing, but again, the staff was whatbset it apart. We will definitely return soon.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sabrina, Humble

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to thank the entire staff at Capri for a wonderful birthday Jorge for his extreme kindness.The entire staff Johanna Brandon Bianca Ezequias Alexander others who went above and beyond for our entire stay .Thank Thank you for everything.
Stayed 3 nights in Aug 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the food at this property! The resort only has 4 restaurants however the restaurants are in rotation, different menus for lunch and dinner! Drinks are delicious, staff is friendly and rooms are very clean! Getting to and from the airport was $87 US dollars which is too much for a 30 minute ride.
Stayed 4 nights in Aug 2024

6/10 Okay

Ivans

Travelled with partner
Liked: Cleanliness, staff & service
Nice property. Stayed 5 days 4 nights. The staff and the property itself were excellent. The food options were disappointing. It was listed as an all inclusive but a lot of the restaurants were not always available, they were open one day closed the next. Also the elevator was broken the entire time.
Stayed 4 nights in Aug 2024