All-inclusive Details
All-inclusive room rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
- All buffet and à la carte meals, snacks and beverages included
- 24-hour room service
- In-room minibar (all beverages included)
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Water activities
Land activities
- Fitness facilities
- Off-site tours
Lessons/classes/games
Entertainment
- On-site entertainment and activities
- Access to on-site nightclubs
- On-site live performances
Other inclusions
- Transport to off-site activities
- Kayaking included
- Access to on-site nightclubs included
- Yoga classes/lessons included
- 24-hour room service
- Buffet-style meals included
- Onsite entertainment and activities included
- A la carte dining included
- Service charge included
- Transport to offsite activities included
- Additional service charge accepted
- Fitness facilities included
- All meals included
- Premium food items included
- All available drinks included
- Minibar (all drinks included)
- Offsite tours included
- All on-site activities, and facilities and equipment included
- All non-motorized water sports included
- Onsite live performances included
- Snorkelling included
Property Features
Some rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only , you can cool off in one of the 15 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This luxury property also offers a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.
- 900 guestrooms or units
- 10 dining venues
- 3 swim-up bars
- 12 bars or lounges
- 2 coffee shops
- 26372 sq ft of conference space
- 2450 sq. m of conference space
- Buffet breakfast (free)
- Deli
- Cabanas on the beach (free)
- Towels for the beach
- Umbrellas for the beach
- Poolside lounge chairs
- Umbrellas for the pool
- Business centre (24 hours)
- Conference centre
- Coffee in lobby
- Self-service laundry
- Front desk (24 hours)
- Front desk safe
- Tour and ticket information
- Concierge
- Beauty salon
- ATM
- On-site shopping
- Lift
- Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
-
Property shuttles: Free airport shuttle
-
Parking: Free valet parking and self parking
Room Amenities
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and minibars. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.
- Private balcony
- Memory foam beds
- Stocked minibar (select free items)
- In-room dining (24 hours)
- Smart television
- Digital channels
- Premium channels
- Espresso maker
- Egyptian cotton linens
- Down blanket
- Pillow options
- Shower
- Rainfall showerhead
- Housekeeping (daily)
- Local calls (free)
- Hairdryer
- Laptop safe
- Dressing gowns
- Slippers
- Designer toiletries
- Telephone
- Iron and ironing board
- Desk
- Blackout curtains
- Sound-insulated rooms
- Climate control
- Ensuite bathroom
- Unique furnishings
- Connecting rooms available
- Wardrobe or cupboard
- Toothbrush and toothpaste available
Food & Drink
Guests are served a free buffet breakfast daily from 7:00 AM to noon.
Mercado San Juan – On-site buffet restaurant.
Arenal – This restaurant overlooks the ocean. Open daily.
Chino Poblano – On-site fine-dining restaurant. Reservations are required. Open daily.
Ta Xhido – On-site restaurant. Reservations are required. Open daily.
Encanta – On-site fine-dining restaurant. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.
Nearby Activities
15 outdoor swimming pools are on site along with a waterslide and a steam room. Other recreational amenities include a fitness centre and complimentary bicycles.
The recreational activities listed below are available either on-site or nearby; fees may apply.
- Snorkelling on site
- Ecotours on site
- Free bicycles on site
- Fitness classes on site
- Hiking/biking trails on site
- Hiking/biking trails nearby
- Kayaking on site
- Yoga classes/instruction on site
- Ziplining nearby
- Paddleboard on site
Spa Services
The on-site spa has 20 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
- Number of treatment rooms 20
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Thalassotherapy treatments
- Hydrotherapy treatments
- Ayurvedic treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Sauna in spa
- Prenatal massage
- Hot tub in spa
- Steam room in spa
- Minimum age to access spa is 16
- Reflexology
- Sports massage
- Detoxification wrap
- Massages
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Wheelchair accessible path of travel
- Wheelchair accessible parking
- Well-lit path to entrance
- Wheelchair-accessible registration desk
- Stair-free path to entrance
- Wheelchair-accessible spa
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible meeting spaces/business centre
Hotel Policies
Check-in
- Check-in time starts at 3:00 PM
- Check-in time ends at anytime
- Minimum check-in age is: 18
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Check-out
Payment types
Children and extra beds
- This property welcomes adults only.
- Rollaway/extra beds are not available.
- Cots (infant beds) are not available.
Pet Policy
- Pets: USD 150 per pet, per stay
- Only dogs and cats are allowed
- Maximum 1 (weight limit: 9 lb per pet)
- Pets cannot be left unattended
- Restrictions apply
- For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.
- Service animals are allowed
- Service animals are exempt from fees/restrictions
- Guest accommodation is sealed after cleaning
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Pets cannot be left unattended
- Commonly-touched surfaces are cleaned with disinfectant
- Caters to adults only
- Property is not currently implementing any guest safety measures
- Property is cleaned with disinfectant
- Property does not follow sanitisation practices of any association
- Staffed front desk
- No rollaway/extra beds available
- Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
- No cots (infant beds) available
- Property confirms they are implementing enhanced cleaning measures
- Smoke detector
- Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Pet fee: USD 150 per pet, per stay
- Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Hotel Xcaret Arte All Fun Inclusive
- Hotel Xcaret Arte All Inclusive Adults Only
- Hotel Xcaret Arte All Fun Inclusive Adults Only
- Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
- Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
- To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Awards & Affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.
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