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Etéreo, Auberge Resorts Collection

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Etéreo, Auberge Resorts Collection

Ocean Studio with Plunge Pool
Exterior
Beach bar
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Ocean Studio

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Bar
  • Breakfast available
  • Housekeeping
  • Room service

Explore the area

Map
Paseo Kanai 16, Playa del Carmen, QROO, 77730
  • Maroma Beach
    1 min walk
  • Itzam
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    23 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    45 min drive

Room options

View all photos for Two Bedroom Ocean Penthouse with Plunge Pool

Two Bedroom Ocean Penthouse with Plunge Pool | Dining room

Two Bedroom Ocean Penthouse with Plunge Pool

  • 283 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Ocean Suite with Plunge Pool

Beach/ocean view

Ocean Suite with Plunge Pool

  • 128 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Studio with Sky Deck and Plunge Pool

Ocean Studio with Sky Deck and Plunge Pool | Terrace/patio

Ocean Studio with Sky Deck and Plunge Pool

  • 139 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Ocean Veranda Duplex with Plunge Pool

View from room

Two Bedroom Ocean Veranda Duplex with Plunge Pool

  • 283 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Ocean Studio - 2 Queens

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Ocean Studio - 2 Queens

  • 81 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Ocean & Sunset Suite

View from room

One Bedroom Ocean & Sunset Suite

  • 153 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Ocean Penthouse with Plunge Pool

Three Bedroom Ocean Penthouse with Plunge Pool | Dining room

Three Bedroom Ocean Penthouse with Plunge Pool

  • 365 sq m
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 King Beds

View all photos for Mangrove Studio with Plunge Pool - 2 Queens

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Mangrove Studio with Plunge Pool - 2 Queens

  • 81 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mangrove Studio with Plunge Pool

View from room

Mangrove Studio with Plunge Pool

  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Ocean & Sunset Suite

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Two Bedroom Ocean & Sunset Suite

  • 235 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Three-Bedroom Ocean Veranda Duplex

Three-Bedroom Ocean Veranda Duplex

Three-Bedroom Ocean Veranda Duplex

  • 365 sq m
  • Sleeps 7
  • 2 Queen Beds and 2 King Beds

View all photos for Ocean Studio

Ocean Studio

Ocean Studio

  • 81.3 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Studio with Plunge Pool

Ocean Studio with Plunge Pool

Ocean Studio with Plunge Pool

  • 81 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Suite with Sky Deck and Plunge Pool

Ocean Suite with Sky Deck and Plunge Pool | Terrace/patio

Ocean Suite with Sky Deck and Plunge Pool

  • 193 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Mangrove Studio

Mangrove Studio

Mangrove Studio

  • 81 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The St. Regis Kanai Resort, Riviera Maya

On private beach
Pool
Spa
Pet-friendly
4.7 out of 5, Exceptional, (64)
The price is €937
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The St. Regis Kanai Resort, Riviera Maya

About this property

Etéreo, Auberge Resorts Collection

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Etéreo, Auberge Resorts Collection's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Etéreo, Auberge Resorts Collection offers 75 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. 50-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sana has 6 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Etéreo, Auberge Resorts Collection, you're just a quick walk from Maroma Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools. Some of the pet-friendly amenities this property offers include food and water bowls, pet-sitting services, and pet grooming services.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking
  • For dining with ocean views, stop by Itzam, one of the property's 3 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with massages at Sana
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and yoga classes
  • Steps from Maroma Beach and Virgen Beach
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls, pet-sitting services and pet grooming services
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Etéreo, Auberge Resorts Collection you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. WiFi is free in public spaces. This luxury resort also offers a children's pool, a steam room, and a fitness center. Free valet parking is available.

This 5-star Playa del Carmen resort is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:30 AM.
Itzam - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Che Che - Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Changarro - This beach restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured valet parking on site

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: USD 40-55 for adults and USD 30-40 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Itzam
  • Che Che
  • Changarro

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Children's pool
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Snorkelling
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Firepit
  • Free beach cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Couples treatment room(s)
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Well-lit path to entrance

More

  • Beach towels
  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV
  • TV channels

Food and drink

  • Free bottled water
  • Free minibar (some items)

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 200 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services, and pet grooming services are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.60 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 40 to 55 for adults, and USD 30 to 40 for children
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Etereo Auberge Resorts Collection
Etéreo, Auberge Resorts Collection Resort
Etéreo, Auberge Resorts Collection Playa del Carmen
Etéreo, Auberge Resorts Collection Resort Playa del Carmen

Etéreo, Auberge Resorts Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 23 out of 29 reviews" "
Rating 8 - Good. 4 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Stayed 4 nights in Aug 2024

10/10 Excellent

Kweisi Mfume

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Colin, Jackson Hts

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The architecture and philosophy around well being was lovely. It helped in the relaxation of the week
Stayed 6 nights in Apr 2024

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, unique getaway
Stayed 4 nights in Jan 2024

10/10 Excellent

Gulcin, Arlington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Only 75 rooms, so it's never crowded. Beautiful landscape situated above a mangrove. Family friendly. Spacious and clean rooms.
Stayed 6 nights in Feb 2024

10/10 Excellent

leon, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit!
Stayed 3 nights in Aug 2023

10/10 Excellent

Charith, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each.
Stayed 4 nights in Jun 2023

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underwhelming
I was completely underwhelmed with the hotel overall. The room was perfection, no complaints. The design of the hotel was beautiful - the property, decor, etc. However, the beach was terrible. It was tiny, the water was not crystal clear, not sure what it was as there was not a ton of seaweed visible. The sand was mostly hard, not the powder soft white beaches which are everywhere else in the area. I have stayed at every hotel in mayakoba, and I was very excited to try something new, but it was just a disappointment at this price point. The property is small and there are very few options for food. I am always a beach person, never hang out by the pool, but the food and beverage options (and prices, so weird!) were better at the pool. I ordered a $25 pina colada by the beach that was horrible... bad enough that I genuinely think it was an accident. I did not want to complain, so I just moved on and did not finish it. Service was ok, nothing special like at the rosewood or even fairmont hotels. Stunning design, but lacking in a lot of areas. It's new, so I hope they can improve.
Stayed 3 nights in Oct 2022

6/10 Okay

Harsh

Travelled with family
Liked: Cleanliness, staff & service
Property is good but at the price one would expect something exceptional
Stayed 4 nights in Oct 2022

10/10 Excellent

Kai

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless
Stayed 2 nights in Aug 2022

10/10 Excellent

Kai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular. The absolute best in all of Cancun.
Stayed 1 night in Aug 2022

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget.
Stayed 5 nights in Aug 2022

10/10 Excellent

Jeremy B

Stayed 3 nights in Jul 2022

10/10 Excellent

Daniel, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El único tema es que reserve una habitación Ocean Studio con Sky deck y punge pool y me dieron una que solo era Ocean Studio with Plunge Pool. No entiendo la razón de ello ni se me hace correcto que no den lo que uno reservo y pago, aparte de ello el hotel es espectacular y un gran servicio. Lastrima que no honraron ni bonificaron el cuarto que no me pudieron dar
Stayed 3 nights in Jul 2022

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel incroyable et service A1. Nous avons passé de superbes vacances et je le recommande sans hésiter.
Stayed 6 nights in Jun 2022

10/10 Excellent

Paige

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Clean, new, gorgeous rooms and service. Go before the massive new hotel opens next door and it’s busy and not relaxed!
Stayed 5 nights in Apr 2022

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stunning!
Stayed 2 nights in Apr 2022

8/10 Good

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredible great staff, great location brand new, almost perfect, the butler, Alvaro was the best I’ve had at any resort. the food was incredible the primary downside was the lack of dining options , it was the same dinner menu every night. They did offer the option of customized dinners which we took advantage for Mexican taco dinner that was fabulous. First day we noted many sand fleas. They were everywhere. They provided eco-friendly bug spray was not effective against them . Less prevalent in the days that followed yet they were there and all of us ended up with multiple bites. Recommend taking your own Deepwoods off or something to protect yourself against these fleas. The beach lounging options were incredible. Each weight service was good but could’ve been much more attentive. Overall probably the best resort we have stayed at in the Cancun/Playa area.
Stayed 4 nights in Jan 2022

10/10 Excellent

Tony

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo el conjunto del hotel-Restaurantes-amenidades funcionan muy bien
Stayed 4 nights in Jun 2024

10/10 Excellent

Rodrigo

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar increible para descansar y vacacionar en familia o con la pareja.
Stayed 2 nights in Feb 2024

8/10 Good

Iliana

Travelled with family
Liked: Amenities
Es una linda propiedad para adultos
Stayed 7 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C’était notre 2e séjour en famille à Etereo et nous y retournerons. C’est tranquille, magnifique et le service est exceptionnel.
Stayed 6 nights in Dec 2023

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zwei Worte: einfach toll!
Stayed 4 nights in Nov 2023