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BALAM Playa - 15 Th. Ave

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for BALAM Playa - 15 Th. Ave

Private beach nearby, beach bar
Terrace/patio
Family Studio Suite
Exterior
Grand Studio Suite

Reviews

5.6 out of 10

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Pool
    Pool

Explore the area

Map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    3 min walk
  • Playa del Carmen Main Beach
    4 min walk
  • Mercado Playa del Carmen
    4 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    5 min walk

Room options

View all photos for Deluxe Studio Suite

Deluxe Studio Suite

Deluxe Studio Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Panoramic Studio Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio Suite

Executive Studio Suite

Executive Studio Suite

  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Grand Studio Suite

Terrace/patio

Grand Studio Suite

  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite

Exclusive Studio Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Studio Suite

Family Studio Suite

Family Studio Suite

  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Sofa Bed

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Room

Sofía by Bunik

Pool
Spa
Free WiFi
Air conditioning
4.5 out of 5, Wonderful, (808)
The price is €60
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Sofía by Bunik

About this property

BALAM Playa - 15 Th. Ave

Hotel with a nearby private beach, a short walk to Playa del Carmen Main Beach
Along with an outdoor pool, this hotel has a beach bar and self parking. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include concierge services, a 24-hour front desk, and tour/ticket assistance. Change of towels is available on request.
BALAM Playa - 15 Th. Ave offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature ceiling fans. Each accommodation is individually furnished and decorated. 40-inch Smart televisions come with premium cable channels, first-run movies, and Netflix.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at BALAM Playa - 15 Th. Ave. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free breakfast, free WiFi in public areas, and an outdoor pool are available.
  • Free continental breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy drinks at the beach bar
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Just a 4-minute walk from Playa del Carmen Main Beach and 3 minutes by foot from Quinta Avenida
  • Pets welcome for a fee
A private beach is featured. You can enjoy a drink at the beach bar. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, tour/ticket assistance, and concierge services are also featured at BALAM Playa - 15 Th. Ave. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (USD 10 per day)
  • On-site parking includes off-street options
  • Off-site parking within 164 ft (USD 10 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM–10:00 AM
  • 1 beach bar

Things to do

  • Outdoor pool

Family friendly

  • Full-sized fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Lockers available

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Hairdryer (on request)
  • Heated floor (bathroom)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch smart TV
  • TV channels
  • First-run films
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Fridge

More

  • Access via exterior corridors
  • Individually decorated
  • Individually furnished
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per pet, per day

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival.
Property Registration Number HSR190307TC4

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

BALAM Playa - 15 Th. Ave Reviews

Reviews

5.6
Rating 10 - Excellent. 24 out of 155 reviews" "
Rating 8 - Good. 26 out of 155 reviews" "
Rating 6 - Okay. 37 out of 155 reviews" "
Rating 4 - Poor. 22 out of 155 reviews" "
Rating 2 - Terrible. 46 out of 155 reviews" "

5.6/10

Cleanliness

5.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

NIck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balam Playa
The room had very dim light and some of the hallways and stairs were unlit. The pooll was unlit. I told the clerk about the light and he said they were aware. The door to bathroom was off one of the hinges. Toilet barely flushed. I had to use a bucket. I would not go there again
Stayed 4 nights in Aug 2024

2/10 Terrible

Veronica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The date of check in we arrived late the area was secluded and the building next to this hotel had a notice of legal closure due to human trafficking. My first priority was my family safety which both Expedia and the hotel disregarded. The hotel was dirty, the ac was not working most days and there was no hot water. The experience was horrible
Stayed 6 nights in Aug 2024

2/10 Terrible

Ruth

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Damien

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2024

4/10 Poor

Ivan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad breakfast. Not very clean. Old hotel.
Stayed 2 nights in Feb 2024

6/10 Okay

Arlen

Travelled with family
Disliked: Staff & service, property conditions & facilities
The hotel is not like in the pictures, the swimming pool area is in bad conditions. They don't mention what type of breakfast they offer and it is just one coffee, one orange juice and a piece of bread
Stayed 6 nights in Mar 2024

6/10 Okay

Elias

Liked: Staff & service
Stayed 4 nights in Mar 2024

4/10 Poor

Jimena

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Llegamos y había un anuncio de clausurado, pero aún así estaba en servicio, el hotel es limpio, muy bueno si solo quieres ir a dormir como nosotros, la TV con cable no funciona pero, el internet si está cerca del portal maya y la quinta avenida, además había unos tacos bien buenos en la plaza de en frente Cuando llegamos había como 4 personas y cero nos atendieron bien, ya cuando hicimos check in hubo otra persona que si fue súper amable
Stayed 1 night in Mar 2024

2/10 Terrible

DAN EARL

Travelled with family
Disliked: Amenities, property conditions & facilities
wrong place to stay
Stayed 6 nights in Mar 2024

2/10 Terrible

Tony Graham

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is appaling, filthy, noisy, stained sheets and no covering at the bathroom window. Uninhabitable. Travelocity should not have this hotel on their site, nothing was as advertised and we had to move hotels, which cost a lot of money, but hey, I guess TrVelocity got their commission, so stuff their customers. Not once have Travelocity got back to us about this hotel, so my advice is STAY AWAY

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Price is right, clean , close to everything, (must like bird sounds day and night
Stayed 1 night in Mar 2024

4/10 Poor

Holly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who run this place r rude no respect being a guest very dirty by the pool internet was poor very very noisy
Stayed 7 nights in Feb 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is closed down by authorities
This hotel had banners and stickers stating that it's "clausurado", this means that the authorities found reasons to shut it down. They are still conducting business in an illegal manner. They check you in through a little window and make you go to another building where the room was smelly and filled with dead bugs. Didn't stay there and money wasn't refunded.
Stayed 2 nights in Feb 2024

2/10 Terrible

Jorge

Stayed 1 night in Feb 2024

4/10 Poor

Bogdan

Disliked: Staff & service, amenities, property conditions & facilities
Noisy room, was beside the terrasse. The breakfast was verry minimal, The person responsible didn't even want to give an extra slice of bread. The staff at the reception do not speak a word of English. There was no safe in the room, and the sheets appeared to be soiled.
Stayed 1 night in Feb 2024

2/10 Terrible

mohamed el mechry

Disliked: Cleanliness, staff & service, property conditions & facilities
Ever have accommodation like this
Stayed 3 nights in Jan 2024

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in listing matches what is actually there. The owner manages said they would refund in full. Expedia has tried to contact them with no awanser. I have photos of all the cockroaches. Have a screenshot of messages that say they will refund us but still have not been refunded
Stayed 5 nights in Jan 2024

2/10 Terrible

Yacine

Stayed 2 nights in Jan 2024

2/10 Terrible

Ana Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Subhash

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Misrepresented description and picture. There is no beach associated with property. Ground floor rooms are so dark, sunlight never come. In Breakfast give one slice of bread and 1 coffee. If you ask more they refuse with big disrespect. All fake.
Stayed 7 nights in Dec 2023

6/10 Okay

Yesnia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was not the best you paid what you get it’s more like a motel
Stayed 3 nights in Dec 2023

6/10 Okay

Stanislav

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023

6/10 Okay

Shelley

We did not spend much time in Playa, it was just a quick stay. The location is good but housekeeping could work a little on dusting the bathroom door & sweeping floors. There was a little sand in places. Also, the shampoo didn't lather, maybe it was eco friendly. Generally it was satisfactory for the price.
Stayed 1 night in Dec 2023

4/10 Poor

Ignacio

Disliked: Cleanliness
Stayed 4 nights in Dec 2023

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lastimosamente se me perdieron mis auriculares dentro de la habitación y supuestamente nadie entró, no me dieron respuesta y era una comunicación entre ellos que menos confianza me generó. Adicional el desayuno pan con jugo y café, los huevos los cobran a parte. Las instalaciones muy feas y no hubo ni empatía ni amabilidad por parte del personal para ayudarme a solucionar mi pérdida. No lo recomiendo
Stayed 4 nights in Oct 2023