Senses Riviera Maya by Artisan Adults Only

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Dates

December 2024

January 2025

Overview
Prices
Location
Amenities
Policies

Very good

Popular amenities

Bar

Hot tub

Pool

Parking available

Outdoor space

Room service

Explore the area

Carretera Chetumal-Cancún 307, 4, Playa del Carmen, ROO, 77710

Paradise Beach
1 min walk
Playa Paraiso Golf Course
19 min walk
Cirque du Soleil Boutique at Vidanta Riviera Maya
6 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
29 min drive

Room options

Premium bedding, free minibar, in-room safe, desk

Pool View Suite

100 sq m
Studio
Sleeps 2

Ocean Front Suite

Studio
Ocean view
Sleeps 2

Ocean View Suite

100 sq m
Studio
Ocean view
Sleeps 2

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Property Location
Located in Playa del Carmen, Artisan Playa Paraíso is by the sea, a 4-minute drive from El Manglar Golf Course and 10 minutes from Dr. Alfredo Barrera Marin Botanical Garden. This 4-star hotel is 7.4 mi (11.9 km) from Maroma Beach and 11.2 mi (18 km) from El Camaleon Mayakoba Golf Course.

Rooms
Make yourself at home in one of the 38 air-conditioned rooms featuring private pools and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Dining
Satisfy your appetite with local and international cuisine at Cavamar, one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 8 AM to 11 AM for a fee.

Business, Other Amenities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

During your stay at Senses Riviera Maya by Artisan Adults Only, you're just a quick walk from Paradise Beach. You'll find features like free WiFi in public areas and free self parking, plus 2 restaurants. Built in 2015, this luxury aparthotel has 38 apartments on 4 floors. Free WiFi and a private pool are available in each apartment.

Each apartment offers a private pool, free minibar items, and a balcony
Free WiFi
Free self parking
Enjoy local and international cuisine with ocean views at Cavamar, one of the property's 2 restaurants and 3 bars/lounges
Take a swim in the outdoor pool or soak in the spa tub
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes rowing/canoeing
12 minutes by car from Maroma Beach and 6 minutes from Cirque du Soleil Boutique at Vidanta Riviera Maya
Airport and beach shuttle service available for a fee

For a convenient ride to the sand and surf, hop on the aparthotel's beach shuttle (surcharge). Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Senses Riviera Maya by Artisan Adults Only like an outdoor pool and a spa tub.

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury aparthotel also offers a rooftop terrace and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8 AM to 11 AM.

Cavamar - Overlooking the ocean and pool, this restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

The Blend - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

CavaBar - Onsite cocktail bar. Open select days.

Room service is available.

Languages

English, Spanish

Property amenities

Beach

On the beach
Beach shuttle (surcharge)
Beach sunloungers
Beach towels
Beach umbrellas

Pool/Spa

Private pool
Outdoor pool
Sunloungers
A hot tub
Massages
Manicures and pedicures

Internet

Free WiFi

Parking and transport

Free self-parking on site
On-site parking includes off-street options
On-site parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Beach shuttle (surcharge)

Restaurants on site

Cavamar
The Blend
CavaBar

Food and drink

Microwave
Espresso maker

Dining

2 restaurants
3 bars/lounges and 1 poolside bar
Stocked minibar (free)
Snack bar/deli
Room service available

Bedrooms

Premium bedding
Bed sheets provided

Bathrooms

Separate bath and shower
Rainfall shower head
Designer toiletries
Towels provided
Hairdryer

Living spaces

Library

Entertainment

LCD TV with cable service
Pool or billiards table
Games room
TV in a common area

Outdoor areas

Balcony
Rooftop terrace
Terrace
Garden

Laundry

Dry cleaning/laundry service
Laundry facilities

Work spaces

Business centre
Desk

Comfort

Air conditioning
Ceiling fan

Pets

No pets or service animals

Suitability/Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance
Designated smoking areas

Services and conveniences

Concierge services
Tour/ticket assistance
Daily housekeeping
Safe
Multilingual staff
Iron/ironing board
Luggage storage
Blackout curtains
In-room massages
Mobile key entry

Location highlights

Near the ocean
Near the sea
On the bay
On the waterfront
In the suburbs

Things to do

Rowing/canoeing on site
Golf nearby
Theme parks nearby

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated that there is a smoke detector on the property)
Fire extinguisher
First aid kit
Security system

General

38 rooms
4 floors
1 building
Built in 2015

Policies

Check-in

Check-in time starts at 3 PM

Express check-in available

Minimum check-in age: 18

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Senses Riviera Maya by Artisan Adults Only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 130 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Senses Riviera Maya by Artisan Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

This aparthotel caters to LGBTQ+ guests.
This is an adults-only property and guests under 18 years old aren't allowed.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Artisan Senses Hotels Collection Riviera Maya Hotel

Artisan Senses Hotels Collection Riviera Maya Playa del Carmen

Artisan Playa Paraíso Hotel Playa del Carmen

Artisan Playa Paraíso Hotel

Artisan Playa Paraíso Playa del Carmen

Artisan Senses Hotels Collection Riviera Maya

Artisan Playa Paraíso

Senses Riviera Maya By Artisan

Senses Riviera Maya by Artisan Adults Only Hotel

Senses Riviera Maya by Artisan Adults Only Reviews

8.4

Very good

9.2/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

2/10 Terrible

Bridgette

Travelled with partner

20 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The entire property was dirty and the staff didn’t care. There were roaches and everything was old.

Stayed 6 nights in Aug 2024

6/10 Okay

veronica, Algonquin

9 Jul 2023

Disliked: Amenities, property conditions & facilities

All meals are a la carte, which is good. However, hotel is in need of maintenance... Hot tubs were not working for most of my stay, elevator broke down twice during my stay.

Stayed 4 nights in Jul 2023

6/10 Okay

Robert, Tucson

Travelled with partner, Travelled with group

25 Nov 2022

Liked: Amenities, property conditions & facilities

beautiful surrounding

Stayed 4 nights in Nov 2022

8/10 Good

Erica

Travelled with partner

14 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The ocean view suite was very nice for celebrating my husband’s and I honeymoon. For us to be vegans the chef did a great job

Stayed 6 nights in Jun 2022

6/10 Okay

Deanna

Travelled with partner

24 Apr 2022

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

This hotel has beautiful rooms with amazing views, however the service from the staff was less than adequate. There are no phones in the room, so you have to text the staff with any needs through the What's App app. We had a 10 day stay. Our 2nd day, AC went out, took 2 days to fix. The 4th day, the microwave went out, after repeated texts and in person requests, the microwave was never fixed during our entire stay. I requested coffee be delivered at 8am to our room, it never arrived. After repeated texts I was assured it would be delivered promptly, never got it. Around 5pm, the gate to the beach is locked so you have to get a staff member to let you out onto the beach. To get back in, you have to again, text them. After texting NUMEROUS times, and waiting for 45 minutes to be let back into the hotel, my husband and I had to scale the wall to get back inside. These are just a few examples of the poor customer service we received during our stay. Unfortunately, the service at this hotel is pretty bad, so much so, that even though we loved the room, the view and the location, we will not be staying here ever again.

Stayed 10 nights in Apr 2022

10/10 Excellent

Gregory

Travelled with partner

24 Apr 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They provided a welcome package when we got into the room. Really easy to communicate with staff.

Stayed 2 nights in Apr 2022

6/10 Okay

clara, Irvine

Travelled with partner

8 Apr 2022

Liked: Cleanliness, staff & service

Beautiful and large rooms, amazing views. Great amenities in the room. Nice property, good location. Lacks good maintenance. The sofas in the room had stains and were dirty. Several areas in the property need some care.

Stayed 1 night in Apr 2022

4/10 Poor

Larissa

Travelled with partner

15 Feb 2022

Liked: Cleanliness

Disliked: Staff & service

The staff was horrible and rude to us when we got to the hotel. We asked for a room service and it arrived 40’ late and cold. We ordered a taxi and a lunch box for the morning and neither of those were there when we left for our expedition. Some of the charges on our bill weren’t from our room! We Never felt welcome at that hotel. The restaurant was fine. The concierge was the worst person at that hotel, rude, arrogant and incompetent.

Stayed 3 nights in Feb 2022

6/10 Okay

Karla

18 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Overall I liked the property, it is small and quiet. The room looks as presented online. I loved my balcony it was facing the ocean and private enough if I wanted to lay out in the nude. The hotel has only one restaurant and it closes at 10pm in addition all of their meals are kids portions. I actually lost one pound while staying 4 days and I am not exaggerating. The snack area is a vending machine that the front desk did not have change in exchange for pesos. For your return flight Be sure to schedule your COVID test upon arrival because they didn’t ask and if you forget you will need to get it at the airport. The hotel is not near shopping if that is your fancy. It’s a shame because I would stay again if they fixed what I consider a food and snack challenge.

Stayed 3 nights in Dec 2021

10/10 Excellent

Luis

19 Nov 2021

Stayed 4 nights in Nov 2021

6/10 Okay

Nicola

17 Oct 2021

Liked: Cleanliness, staff & service

The reason for the neutral ratings is because some rooms were being renovated while I was there so while trying to relax by the pool all I could hear was power tools. The resort and quality of the room I stayed in was otherwise fine, but the construction sounds were very disappointing and I didn’t know in advance that they would be happening during my stay.

Stayed 1 night in Oct 2021

6/10 Okay

Mayra, Guatemala

Travelled with partner

3 Oct 2021

Liked: Staff & service

Disliked: Amenities

El hotel sería 3 estrellas, el personal muy amable y atento a los requerimientos. No cuenta con agua caliente.

Stayed 3 nights in Sep 2021

10/10 Excellent

Gabriel

26 Sept 2021

Liked: Cleanliness

Stayed 5 nights in Sep 2021

4/10 Poor

Tyana, Orland

Travelled with family

23 Aug 2021

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The location is fantastic and so is ALL of the staff. But, the building itself needs lots of attention. We stayed in 3 different rooms because of a broken toilet, AC, sliding door to patio and plunge pool. We had a second toilet break, water leaking from the wall onto the floor and the black out shades didn't work. Those things we just lived with. I cannot say enough about how great the people are. They are the reason we still enjoyed our trip, despite all the issues.

Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family

5 Aug 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The attention of the people who work there.

Stayed 6 nights in Jul 2021

2/10 Terrible

Verified traveller

12 Jul 2021

Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group

2 Jun 2021

Disliked: Cleanliness, amenities, property conditions & facilities

This "Resort" was AWFUL!! There was black mold in our room. The AC vent was rusted and leaking water everywhere. The bedding smelled like mildew. The shower water never got warm, we ran it for close to 30 minutes before just giving up on warm water and rinsing in cool water. The giant glass bathroom door had fallen loose on the hinges and stuck on the floor and could not be opened or closed passed the halfway point. There was a loud hum/vacuum noise from the doors not sealing all the way, we had to put towels down to stop the noise. The ceiling looked as though it was about to fall down, the nails were rusted and popping out of the drywall and it was extremely wavy. I have photos and videos of everything. This place was nasty. They refused to let us cancel and refund the rest of our stay. We were scheduled for 6 nights. Instead I disputed the charges with our credit card. We stayed here less than 16 hours, and that was only because it took me a little while to get another resort lined up. They also charged additional fees upon check in that I'm not entirely sure what they were for. We were so happy to get out of there.

Stayed 6 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner

20 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly an accommodating staff. Clean, spacious, ocean view and beautiful pool with no chlorine smell

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

17 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with partner, Travelled with group

12 May 2021

Liked: Cleanliness, staff & service, amenities

The staff was amazing and the restaurants were great.

Stayed 7 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with partner

9 May 2021

Disliked: Cleanliness, amenities, property conditions & facilities

From the start we had issues even finding the hotel and when I called to get instructions they were unable to tell me exactly how to get to the hotel. Then I called back for more help with no answer to the phone. We finally found the hotel only to walk into a hotel that seemed very dirty and unkept. There were black dots all over the ceiling which I’m assuming is mold. There were rips in the couch and rust stains all over the floor. The curtains and couches had stains on them as well. The mirrors look worn down as well as the ironing boarding. I was scared to even use the ironing board on my clothes in fear of getting stains on them. The shower had little mold dots as well. Everything just feel extremely dirty, even the sheets had spots on them with a foul smell that smelt really old. Missing tiles in the tub on the outside of patio was another issue. I don’t even want to bring up the pool that was missing tiles as well as the drains busted out on the side. I have already contacted Expedia with these issues which they already tried contacting the hotel with no answer as well. We had to do an early checkout because of these issues and we are excepting a refund on the days we didn’t stay.

Stayed 5 nights in May 2021

10/10 Excellent

Jessica

Travelled with group

3 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to vacay

Overall great stay would recomend to family and friends

Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner

23 Apr 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a hidden gem! I loved the ocean view room! Will be staying here again!

Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family

13 Apr 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was exactly as described...small, quiet, and the staff was very hospitable and responsive. The rooftop restaurant did a great job with the nightly menu. It would be nice if the property allowed beach access to the south, no one could explain why the stairs on that side of the property were closed off.

Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

21 Dec 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel itself is not wheelchair friendly. The room was spacious, clean and the hot tub/personal pool was fantastic! The onsite restaurant was expensive and the amount of foodserved was poor.

Stayed 8 nights in Dec 2020