10/10 Excellent
Tashmia, Toronto
Travelled with family
29 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A dream vacation. Beautiful rooms, we faced a lagoon and had amazing bird life around. 4 restaurants with excellent high quality dining options. I loved the guacamole and ceviche. Could live on it. The desert table at Casa Amate was very special. Showstopper was the handmade/hand painted chocolate bar, which we will hanker for in years to come.
Lots of quaint white basket bikes to cycle to the beach or the along the lovely nature walk cycling paths. Property felt new and in pristine condition. The staff were incredibly warm and genuinely kind. Are Mexicans this friendly or has Andaz managed some voodoo top class hospitality training?
The beach was the perfect Caribbean dream, white sand, clear clean water. Swam almost everyday.
One suggestion, Andaz should consider using floor cleaning machines to thoroughly clean esp. bathroom floors.
Everything looks pretty clean but when I wiped the bathroom floor a few times with a tissue, it came up dirty. Maybe my OCD, but bathroom floors need to be spotless at hotels.
The All-Inclusive option was well worth it. Iāve been trying to get off carbs but this was not the week for it.
Donāt miss out on the brownie cookie, preserved orange segments and dark chocolate disks with crushed nut topping, all found at the little Express coffee shop tucked away in the Sanctuary. Itās all those special little details youāll love.
Tashmia
Stayed 7 nights in Dec 2024