6/10 Okay
Susie
Travelled with family
3 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was fitness equipment in the room and open space. A nice desk area. 1st night stay was good. The second night was awful. I had to contact front desk to send security. Issue wasn’t resolved and went on for hours. My kid and I didn’t sleep.
Around 3am awakened startled by loud screaming of a woman in room beside me.
I messaged the front desk at 3:39.
They responded at 3:47am that they were sending security.
I never heard security arrive and it is now 4:18am and there is still loud banging, stomping, yelling. Screaming the “f” word. Now 2 female voices and one girl escalating.
I have a child who was hearing all this. Impossible to sleep.
Started recording sounds on phone. Asked front desk next morning and they weren’t very helpful.
Parking was supposed to be $29 per night - I was charge $68! Also, the hold per night was supposed to be $50 but they put a $200 hold on my card.
I’ve never had an experience this bad before.
Susie
Stayed 2 nights in Dec 2024