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Hotel Neptun – Lifeclass Hotels & Spa, Portorož

4.0 star property

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Photo gallery for Hotel Neptun – Lifeclass Hotels & Spa, Portorož

View from property
Exterior
Property grounds
Private beach nearby, beach massages
2 indoor pools

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Hot tub
  • Parking available
  • Pool
  • Spa

Explore the area

Map
Obala 33, Piran, 6320
  • Casino Riviera
    ‪3 min walk‬
  • Portoroz Beach
    ‪5 min walk‬
  • Termaris Water Park
    ‪3 min drive‬
  • Portoroz (POW)
    ‪15 min drive‬

Room options

View all photos for Double or Twin Room, Balcony

Minibar, in-room safe, desk, free WiFi

Double or Twin Room, Balcony

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Double or Twin Room, Sea View

Double or Twin Room, Sea View

Double or Twin Room, Sea View

  • 24 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Family Room (2 + 2)

Family Room (2 + 2)

Family Room (2 + 2)

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Room (2 + 1 )

Family Room (2 + 1 )

Family Room (2 + 1 )

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, free WiFi

Standard Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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Front of property

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About this property

Hotel Neptun – Lifeclass Hotels & Spa, Portorož

Hotel with private beach, full-service spa
Spend the day catching some rays at Hotel Neptun – Lifeclass Hotels & Spa, Portorož's private beach, relaxing by one of the hotel's 2 indoor swimming pools, or pampering yourself at the full-service spa.
Hotel Neptun – Lifeclass Hotels & Spa, Portorož offers 89 air-conditioned accommodations with minibars and safes. Televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

A marina and a health club are featured at the hotel. 2 indoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 20 treatment rooms. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
During your stay at Hotel Neptun – Lifeclass Hotels & Spa, Portorož, you're just a quick walk from Casino Riviera. You'll find features like free breakfast and free WiFi in public areas, plus 2 indoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Take a swim in the 2 indoor pools or soak in the hot tub
  • Treat yourself to thalassotherapy, body treatments, or Ayurvedic treatments at the spa
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Casino Riviera and 5 minutes by foot from Portoroz Beach
  • Airport, train station pick-up, and local-area shuttle service available for a fee
Unwind on the hotel's private beach. At Hotel Neptun – Lifeclass Hotels & Spa, Portorož, enjoy a pampering afternoon at the full-service spa and cool off in one of the 2 indoor swimming pools.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a children's pool, a health club, and a hot tub. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Piran hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Hotel Neptun – Lifeclass Hotels & Spa, Portorož has a restaurant on site.
Room service is available.

Languages

English, German, Italian, Russian, Slovenian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 12 per day)
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 indoor pools
  • Fitness classes
  • Bike cleaning
  • Bike parking
  • Bike repair services
  • Children's pool
  • Electric bike charging stations
  • Fitness centre
  • Full-service spa
  • Motorised watercraft
  • Pilates classes
  • Playground
  • Sauna
  • A hot tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 indoor pools
  • Children's pool
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Marina on site

Spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from November 2 2025 to January 2 2026 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from June 30 to August 31:
  • Sauna
The property will be renovating from March 2 2025 to March 13 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Indoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 5.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.13 per person, per night for adults; EUR 1.57 per night for guests aged 7-17 years old. This tax does not apply to children under 7 years of age.
  • Resort fee: EUR 2.5 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 130 per vehicle (one way)
  • Self parking fee: EUR 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 5.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Slovenia. This property is rated 4 stars.

Property is also known as

Hotel Neptun LifeClass Hotels
Hotel Neptun LifeClass Hotels Portoroz
Neptun LifeClass
Neptun LifeClass Portoroz
Neptun LifeClass Hotels Portoroz
Neptun LifeClass Hotels
Act-ION Hotel Neptun LifeClass Hotels Portoroz
Act-ION Hotel Neptun LifeClass Hotels
Act-ION Neptun LifeClass Hotels
Hotel Neptun LifeClass Hotels Spa
ActION Neptun LifeClass s
Act-ION Neptun LifeClass Hotels Piran
Act-ION Hotel Neptun LifeClass Hotels Piran
Act-ION Hotel Neptun LifeClass Hotels
Act-ION Neptun LifeClass Hotels
Hotel Act-ION Hotel Neptun - LifeClass Hotels & Spa Piran
Piran Act-ION Hotel Neptun - LifeClass Hotels & Spa Hotel
Act-ION Hotel Neptun - LifeClass Hotels & Spa Piran
Hotel Neptun LifeClass Hotels Spa
Hotel Act-ION Hotel Neptun - LifeClass Hotels & Spa
Act ION Hotel Neptun LifeClass Hotels Spa
Neptun Lifeclass Hotels Spa

Hotel Neptun – Lifeclass Hotels & Spa, Portorož Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 108 reviews
Rating 8 - Good. 47 out of 108 reviews
Rating 6 - Okay. 12 out of 108 reviews
Rating 4 - Poor. 9 out of 108 reviews
Rating 2 - Terrible. 2 out of 108 reviews

9.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Slavko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Georgia

Stayed 1 night in Jul 2023

10/10 Excellent

Davor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family bycicle vacation
Not enough parking space unfortunately. It was great to have everything available for bycicles.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and excelent location.
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel itself is a very nice building and is very clean and well maintained. What is missing form many of these reviews, and the hotel site itself, is the fact that the Neptun does not have a reception desk, which means you need to do everything at the hotel next door. This includes entering the hotel after returning from dinner as the front door is locked. You walk up many steep stairs, and then have to walk down a very dark street to access the hotel. All access is by very steep stairs or streets, so this is not the place to stay if you find steep inclines difficult. The parking lot was completely full and difficult to find parking in. The key works part of the time, and when you discuss anything with the staff none of them seem to enjoy their job and I felt like my questions were annoying them. Only one lady was pleasant to deal with. Also note that the bar/lounge doesn't even open until 7pm. Getting through/from their pool area is like a mouse in a maze, and then you cannot get back through the doors from the other hotel to the Neptun. Definitely not a 4* experience.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one-day breakaway
We drove to the seaside for one night with our kids. They loved it as did we. Large childrens play room, access to two pool areas, decent breakfast... The hotel itself is a bit old but very well maintained. We asked at check-in if we can go for dinner at the hitel and they told us they might be full and that they won't know until the dinner stars. Either they have very poor booking planning or the lady at check-in didn't wonna bother with us. I think it's the later... We past by dinner area when returning from the pool and it looked empty. So book half-.board in advance in you plan to eat at the hotel;).
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4 star hotel, don't book it!!!
said, "4-star hotel", - not sure how they got 4 stars. very poor service, staff is rude and uniformative about their hotel and area around the hotel. A/c stopped working in the middle of the night, - no help there; had to open balcony, but it was very noisy; very little towel supplies and you HAVE to ask for pool towels (only in the morning if you run into cleaning staff); check-in was quick but nothing was explained; the room key was VERY hard to work; out of 4 outlets only 1 was working and nobody took care of it. WiFi was working poorly or not working at all. Don't book this hotel
Stayed 3 nights in Sep 2018

8/10 Good

Ísaksson

Liked: Cleanliness, property conditions & facilities, room comfort
A beautiful stay in Portoroz.
Our stay at the Neptun hotel was very pleasant . We had a room with a fabulous view over the sea and harbour. The room was big and comfortable. Breakfast was excellent but the dinner in our half-board was somewhat mediocre. The indoor-outdoor pool area, which is shared with the other "Wellness" hotels was very nice but due to a large number of stairs from the Neptun it is only suitable for fairly fit individuals. The same is true for access to the Neptune from the main streat in Portoroz. The hotel is in an excellent location and Portoroz is a beautiful town with only 3 km walk to the old town of Piran. We used GoOpti vans to get to and from the Trieste (Montfalcon) airport which worked very well (70-80 Euros each way). Thanks for a nice stay.
Stayed 10 nights in Aug 2018

10/10 Excellent

Bostjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spa in the hotel.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

10/10 Excellent

Nemanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine, except for the extra bed which was a not-so-soft sofa (not a bed, but a sofa with no arms and back side) and the bath-robes that are placed in the room as if they are for the guests' convenience, but are for rent at an extra cost. I suppose the people going to the treatments find it convenient to have the robes to be rented directly in the room, but otherwise it's not elegant to turn the room into a shop by displaying products with price tags that are not to be touched if not needed. Seemed like a dishonest tactic. Next, you start wondering if you can use all the towels for free, or if you may use the chairs, or turn on all the lights for free. Maybe some of them are for rent. Also, we're not going there to read all the fliers and instructions materials in the room. This issue was an annoyance for me, but otherwise the hotel is Ok.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning unavailable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our hotelroom was bright, really spacius and also the balcony was big. There were separate toilet and bathroom which was nice. We didn´t find information before coming that hotel has parkingplaces so we paid triple price for parking along the street.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel close to public and private beach. Neptun part of a bigger hotel-compleks. It was not clear to us how to find the reception which is in one of the other hotels. The hotel has lots of activities (whock we did not use). It's easy (and cheap) to use public transport for visit in Piran where there are lots of restaurants. Conclusion: Good hotel with balcony view to the see/Marina. Close to swimming area in the see.
Stayed 4 nights in Sep 2024

8/10 Good

Lovász

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kváló panoráma
Nagyon jó elhelyzkedésű szálloda, ami igazából egy komplexum része. Kedves személyztet, jó wellness szolgáltatás, jó reggeli, kiváló panoráma. Egyedül a parkolás kicsit körülményes de ez mindenütt az a környéken.
Stayed 1 night in Aug 2024

6/10 Okay

Marko

Travelled with family
Liked: Cleanliness
Der Check - In war leider sehr umständlich. Wir mussten über 30 Minuten warten, bis uns jemand den Parkplatz geöffnet hat. Es wurden auch Parkgebühren für den Anreisetag verrechnet! Das Frühstück ist durchschnittlich und der Meerblick war leider auch nur sehr begrenzt.
Stayed 2 nights in Aug 2024

2/10 Terrible

Eric

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war seht schön! Das Doppelbett hatte eine durchgehende Matratze und eine große Bettdecke für 2 Personen.
Stayed 3 nights in Apr 2024

6/10 Okay

ALESSANDRO

Stayed 4 nights in Jan 2024

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consigliatissimo in ogni aspetto
Stayed 1 night in Dec 2023

4/10 Poor

Marko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parkplatz könnte im Preis inkludiert sein und sollte erst am Abend des Aufenthaltes geräumt werden müssen. Die Liegen am Strand sollten ebenfalls im Preis für Gäste enthalten sein.
Stayed 1 night in Aug 2023