4/10 Poor
Danielle
Travelled with family
12 Nov 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Jackhammers, mini beds and fire alarms, oh my
This was likely the worst Hilton I’ve ever stayed at. The location and lobby were ok, free parking, but it went downhill from there. We reserved a room with 2 queen beds. We got a room with 2 queen beds, but the mattresses were full size. The photo shows how the beds stick out a good foot from the mattress, perfect for hitting your shins on. The pool and hot tub were closed despite it being 80+ degrees. Pillows were so flat, my head rested on the mattress. A fire alarm went off in one of the towers and my husband got locked out of the room for about 20 minutes until the elevator turned back on. He wanted to use the stairs, but apparently the stairwell was locked, the room was dinged up and outdated, but they are in the process of updating the hotel. None of those would be that bad until the jackhammer from the room next door kept going off. We had a long day of sightseeing and wanted to rest and deal with a headache before going to a show for the evening and there was a JACKHAMMER going on. Literally the room next door to us, the walls were shaking and we had to scream to be heard. The front desk said there was nothing they could do because they were fully booked and couldn’t move us. Why the hell are they booking rooms directly next to rooms under construction? Common sense would dictate the surrounding rooms would be uninhabitable due to the noise, but then Hilton wouldn’t get as much money, so who cares that I paid full price for a room I couldn’t even rest in.
Danielle
Stayed 3 nights in Nov 2024