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Extended Stay America Suites Phoenix Biltmore

2.5 star property

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Deluxe Studio, Multiple Beds, Non Smoking
Lobby
Desk, iron/ironing board, free WiFi
Lobby
Deluxe Studio, Multiple Beds, Non Smoking

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Parking included
  • Breakfast included
  • Air conditioning

Explore the area

Map
5235 N 16th St, Phoenix, AZ, 85016
  • Biltmore Fashion Park
    ‪3 min drive‬
  • Arizona Biltmore Resort - Links Course
    ‪3 min drive‬
  • Arizona Biltmore Country Club
    ‪4 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free WiFi

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds, Non Smoking

Deluxe Studio, Multiple Beds, Non Smoking

Deluxe Studio, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi

Deluxe Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Extended Stay America Suites Phoenix Biltmore

Hotel with free breakfast, near Biltmore Fashion Park
An outdoor pool, a fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, barbecue grills, and a picnic area are onsite. Housekeeping is available on request.
Extended Stay America Suites Phoenix Biltmore offers 111 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Extended Stay America Suites Phoenix Biltmore. During your stay, you'll be within walking distance of Biltmore Fashion Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Biltmore Fashion Park and 9 minutes from Phoenix Convention Center
  • Pets welcome for a fee (restrictions apply)
Extended Stay America Suites Phoenix Biltmore offers its guests an outdoor pool and a fitness center. WiFi is free in public spaces. Free breakfast is available daily. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Extended Stay America Suites Phoenix Biltmore. Free self parking is available.

This Phoenix hotel is smoke free.

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6 AM–9:30 AM
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Sofa bed

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • Front desk (limited hours)
  • Housekeeping (on request)
  • Laundry facilities

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Sofa bed

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer (on request)
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:30 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Guests arriving after 10.30 PM should use the intercom to request assistance.

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:00 AM - 10:30 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Extended Stay America Biltmore
Extended Stay America Biltmore Hotel
Extended Stay America Biltmore Hotel Phoenix
Extended Stay America Biltmore Phoenix
Extended Stay America Phoenix
Extended Stay America Phoenix Biltmore
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
Extended Stay America Phoenix Biltmore Hotel
Extended Stay America Phoenix Biltmore
Extended Stay America Suites Phoenix Biltmore Hotel
Extended Stay America Suites Phoenix Biltmore Phoenix
Extended Stay America Suites Phoenix Biltmore Hotel Phoenix

Extended Stay America Suites Phoenix Biltmore Reviews

Reviews

6.2
Rating 10 - Excellent. 266 out of 1005 reviews
Rating 8 - Good. 181 out of 1005 reviews
Rating 6 - Okay. 159 out of 1005 reviews
Rating 4 - Poor. 169 out of 1005 reviews
Rating 2 - Terrible. 230 out of 1005 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ryan

Loud, under construction.
Stayed 1 night in Dec 2024

2/10 Terrible

Frank

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked on Expedia, arrived to find lobby taped off, rug ripped up, main door blocked, yhen gound that they (Expedia hotel) had overbooked, so no room available. Spent hours (repeatedly made to wait, then fialog box closed) before I was granted a refund. Worst ever
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good Extended Stay.
Where do I start! When we arrived for check in we were told that our room reserved was no longer available. The reason was the guest before us had trashed the room. At that moment we should’ve walked out the door. The room seemed clean but noticed liquids like make up on the bathroom wall. During check in the lobby floor was being ripped out. We both got headaches from the dust that was in the air from the men shoveling up the old flooring. All night our room had a moldy smell coming from the ac/heater. The shower head had no water pressure at all. You had to stand under the head to have the water drizzle over your head. The shower curtain rod was broken. The final straw was when we tried to check out the front lobby doors were taped over with caution tape. No reguard to guest at all. We had to leave through the back of the hotel even though our car was parked in the front. Lastly while walking through the parking lot we noticed a new truck with two tires flat. We looked and counted 6 mails driven into the front and rear tire. No security cameras at all. That may have nothing to do with the hotel but my guess is this may be their usual patrons. Even though the employees were very nice I cannot recommend anyone to stay here. Pay the extra money and stay anywhere else
Stayed 1 night in Dec 2024

8/10 Good

Brittney

Travelled with family
Liked: Cleanliness
An experience
It was what we needed for little money. We did understand we get what we paid for but when what we paid for wasn't what we got it is a bit concerning. We paid for 6 adults. The room reserved was a 2 queen with a pull out bed. We were ok with this. When we got there, the 2 queens were fine although the pull out bed was very small. Once we pulled it out it was more the size of a twin bed as opposed to a full bed. 2 grown adults would not be able to sleep comfortably on the pull out. It would fine for 2 children though if we had 2 kids. Aside from that the pullout bed was also broken. It would not hold even 1 adult due to the support bar being broken. We did end up asking for a rollaway bed, which turned out to be bigger than the the pull out bed. We took the mattress out of the pullout bed and one adult slept on the floor with it. While the other slept on the rollaway. Other than that everything else was ok. There were a few interesting people living there full time, and the parking lot seemed to be oddly active. It was safe enough for our family to stay the 2 nights but as a solo traveler I wouldn't recommend it. The location was a great location and not far for many big box stores and had plenty of food places within a mile.
Stayed 2 nights in Nov 2024

4/10 Poor

Malcolm

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
was nice
Stayed 1 night in Nov 2024

10/10 Excellent

Mac

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Victor

Stayed 3 nights in Nov 2024

6/10 Okay

Buddhie

Travelled with family
Disliked: Staff & service
Just OK stay
Hotel promotes they are offering breakfast. We saw only coffee and few breakfast bars. So don’t expect anything beyond that for breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Marquese

Stayed 1 night in Nov 2024

10/10 Excellent

Marquese

Stayed 1 night in Nov 2024

4/10 Poor

Rena

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No kitchen items available, floor dirty, only give items if asked for specifically. Pull out couch was broken, but they gave us a pull out bed at least. Room was ok but this location had a lot of homeless hanging about.
Stayed 2 nights in Nov 2024

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Amenities
They said they offered continental breakfast. I would not call it a continental breakfast. There was only a few items.
Stayed 1 night in Nov 2024

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room had dirty/damaged carpet, furniture & cabinets. The bed was and linens were clean & comfortable, but there was such a bad odor we needed to ask for an alternate room which the lady at the desk helped arrange after 2 nights into our stay. The stairwell was usually strong with cigarette smoke.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ferrall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Crack Pipe Paradise! You've been warned.
This hotel was absolutely disgusting. Dirty, crowded, what looked like many homeless living in it. Drug paraphernalia in the courtyard. Guests straight up burning the crack pipe with lighters. I felt unsafe coming and going at night. The room was stained, abused, and noisy with broken down AC and fridge. NO utensils/plates/cookware was provided. Overall a gross experience.
Stayed 2 nights in Nov 2024

2/10 Terrible

Shoumin

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Teklit

Disliked: Cleanliness
Bad place ever
Stayed 1 night in Nov 2024

2/10 Terrible

Angie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not clean, it was dark and gloomy. There was quite a few unsavory people hanging around the rear of the parking lot, and I witnessed possible drug activity. I felt so unsafe for my parents that I had them check out a day early. They also saw several roaches in the kitchen area of the room. Totally unacceptable.
Stayed 5 nights in Nov 2024

2/10 Terrible

Donn

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Austin

Liked: Staff & service
Disliked: Cleanliness
Very dirtyy
Stayed 1 night in Nov 2024

2/10 Terrible

Henrietta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tub was plugged and no dishes and no extra table chair. Phone was not working to call front desk.
Stayed 1 night in Nov 2024

10/10 Excellent

Donn

Stayed 1 night in Nov 2024

8/10 Good

Kristina

Stayed 1 night in Oct 2024