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Best Western Downtown Phoenix

2.5 star property

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Photo gallery for Best Western Downtown Phoenix

Outdoor pool, pool loungers
Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)
Lobby
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking available
  • Housekeeping
  • Gym

Explore the area

Map
620 N 6th St, Phoenix, AZ, 85004
  • Phoenix Convention Center
    ‪9 min walk‬
  • Chase Field
    ‪14 min walk‬
  • Footprint Center
    ‪16 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking (with Sofabed)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Accessible, Refrigerator & Microwave (with Sofabed)

  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Non Smoking (with Sofabed)

  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

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Premium bedding, desk, laptop workspace, blackout curtains

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About this property

Best Western Downtown Phoenix

Hotel with free breakfast, near Chase Field
An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a hot tub, coffee/tea in a common area, and a business center.
Best Western Downtown Phoenix offers 90 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of Best Western Downtown Phoenix's great location. During your stay, you're just a quick walk from Roosevelt Row. You'll find features like free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self parking and RV/bus/truck parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front-desk safe, a 24-hour business center, and a meeting room
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the overall comfort, cleanliness, and comfy beds
  • Within a 15-minute walk of Phoenix Convention Center and Chase Field
Best Western Downtown Phoenix offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. A terrace, multilingual staff, and coffee/tea in a common area are also featured at Best Western Downtown Phoenix. For a fee, parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 18 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Dining table
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is possible if rooms are available. P

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 18 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Downtown Phoenix.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel
Holiday Inn Hotel Downtown-Ballpark
Holiday Inn Express Hotel Phoenix Downtown-Ballpark
Holiday Inn Express Hotel Downtown-Ballpark
Holiday Inn Express Phoenix Downtown-Ballpark
Holiday Inn Express Downtown-Ballpark
Best Western Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel Phoenix
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark
Express Phoenix Ballpark
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark

Best Western Downtown Phoenix Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 539 out of 1008 reviews
Rating 8 - Good. 263 out of 1008 reviews
Rating 6 - Okay. 112 out of 1008 reviews
Rating 4 - Poor. 44 out of 1008 reviews
Rating 2 - Terrible. 50 out of 1008 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

2/10 Terrible

Koleen, Philadelphia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Fri t desk extremely rude we left
Stayed 4 nights in Dec 2024

10/10 Excellent

Laura

Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Dec 2024

4/10 Poor

Felix

Disliked: Cleanliness, staff & service, property conditions & facilities
fair
Stayed 5 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location. Nice room.
Stayed 1 night in Dec 2024

10/10 Excellent

Patrick

Stayed 1 night in Dec 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Marquise is super friendly & accommodating. Candy is also very nice & helpful. We enjoyed our stay & will return.
Stayed 4 nights in Dec 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were at a convention at the center, breakfast was great and the area was very walkable.
Stayed 4 nights in Dec 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Breakfast was an added bonus. Friendly staff too
Stayed 4 nights in Dec 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was relaxing- I attended AmFest with 20k other people. Man running the breakfast setup and so many other things had excellent servant's heart. Just need to remind them that my final bill was only $503.58, not $542.80, so I'll need about $40 back.
Stayed 3 nights in Dec 2024

10/10 Excellent

Angela, Wilton

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
During pur 4 nite stay our beds were never made, the carpet was never vacuumed, and the trash only wmptied twice. Then Kimberlee wanted a tip? I usually do tip housekeeping, but when we have to tidy the room ourselves, I refuse to tip on subpar service. Now check-in (Brandi & Jennifer) were super friendly, offered recommendations for dinner and directions, go beyond our expectations.
Stayed 4 nights in Dec 2024

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great and the location is perfect 5 minutes from airport
Stayed 4 nights in Dec 2024

2/10 Terrible

Jasmine

Stayed 2 nights in Dec 2024

10/10 Excellent

Victor, Somerton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay within walking distance to Chase field
Stayed 1 night in Sep 2024

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical BW
Stayed 1 night in Dec 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was done to make us welcome & comfortable. Amenities match the level of the hotel. The breakfast was well above and the service manager was constantly attending and refreshing the service. Thank you.
Stayed 2 nights in Dec 2024

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
No Transparency
Did not see on posting on Hotel.com that you had to pay to park at the hotel, $18.75 plus tax. Hotel.com did not honor the rate they posted, said they would contact the hotel and see if they would honor- hotel says it’s not then you pay Hotel.com and they are the ones to honor their rate they listed. No help from Hotel.com
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Convenience
Convenient to airport
Stayed 1 night in Dec 2024

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown but easy to get to. Clean and friendly staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Travelled with group
Stayed 1 night in Dec 2024

10/10 Excellent

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a 20 minute walk to the Footprint Center with plenty of restaurants on the way
Stayed 1 night in Dec 2024