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Sensory Park Urban Hotel

3.5 star property

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Photo gallery for Sensory Park Urban Hotel

Outdoor pool
In-room safe, desk, soundproofing, iron/ironing board
Lobby sitting area
In-room safe, desk, soundproofing, iron/ironing board
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pool
  • Parking included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
No 32, street 282, Boeng Keng Kang 1, Boeng Keng Kang, Phnom Penh, Phnom Penh, 120102
  • Independence Monument
    ‪10 min walk‬
  • Tuol Sleng Genocide Museum
    ‪16 min walk‬
  • Royal Palace
    ‪18 min walk‬
  • Phnom Penh (PNH-Phnom Penh Intl.)
    ‪31 min drive‬

Room options

View all photos for Club Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Club Twin Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Premium Twin Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Club Twin Room (Single Use)

In-room safe, desk, soundproofing, iron/ironing board

Club Twin Room (Single Use)

  • 30 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Double Room

In-room safe, desk, soundproofing, iron/ironing board

Premium Double Room

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Double Room (Single Use)

In-room safe, desk, soundproofing, iron/ironing board

Club Double Room (Single Use)

  • 30 sq m
  • City view
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Double Room (Single Use)

In-room safe, desk, soundproofing, iron/ironing board

Premium Double Room (Single Use)

  • 21 sq m
  • City view
  • Sleeps 1
  • 1 King Bed

View all photos for Executive Double Room (Single Use)

In-room safe, desk, soundproofing, iron/ironing board

Executive Double Room (Single Use)

  • 46 sq m
  • City view
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (Single Use)

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room (Single Use)

  • 20 sq m
  • City view
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room (Single Use)

In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room (Single Use)

  • 20 sq m
  • City view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Club Double Room

In-room safe, desk, soundproofing, iron/ironing board

Club Double Room

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room (Single Use)

In-room safe, desk, soundproofing, iron/ironing board

Premium Twin Room (Single Use)

  • 21 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

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About this property

Sensory Park Urban Hotel

Hotel with free breakfast, near Royal Palace
An outdoor pool, a restaurant, and a snack bar/deli are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a steam room, a rooftop terrace, and coffee/tea in a common area. Change of towels is available on request.
Sensory Park Urban Hotel offers 78 air-conditioned accommodations with safes and bathrobes. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. This Phnom Penh hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a steam room.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at Sensory Park Urban Hotel, you're just a quick walk from Wat Lang Ka. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a steam room
  • Just a 2-minute drive from Royal Palace and a few minutes from Riverside
  • Airport shuttle service available for a fee
Sensory Park Urban Hotel offers its guests an outdoor pool and a steam room. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

A rooftop terrace, spa services, and barbecue grills are also featured at the business-friendly Sensory Park Urban Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Phnom Penh hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
THE SENSORY CAFÉ - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

Languages

Chinese (Mandarin), English, Khmer, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:30 AM
  • 1 restaurant
  • Free daily reception
  • Coffee/tea in a common area

Restaurants on site

  • THE SENSORY CAFÉ

Things to do

  • Outdoor pool
  • Spa services
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 0 (exact amount varies) at check-out

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensory Park Urban Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 15 (one-way), (from 1 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Sensory Park Urban Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 0 (exact amount varies) at check-out.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensory Park Urban Hotel Hotel
Sensory Park Urban Hotel Phnom Penh
Sensory Park Urban Hotel Hotel Phnom Penh

Sensory Park Urban Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 48 reviews
Rating 8 - Good. 9 out of 48 reviews
Rating 6 - Okay. 3 out of 48 reviews
Rating 4 - Poor. 2 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and accommodating staff who allowed me to check in early n check out slightly later due to my flight being at 630pm. Lovely room n shower. Everything worked well and breakfast was hearty enough. Love the beehoon soup - had it every morning😁
Stayed 4 nights in Oct 2024

10/10 Excellent

Francis

Stayed 13 nights in May 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing! Very helpful and communicate well, from the front desk, room service staff, restaurant and even security staff. I had an overall enjoyable stay. The hotel's location is very convenient for moving around, getting taxis and even walking short distances to malls, restaurants and other businesses.
Stayed 13 nights in May 2024

8/10 Good

James

Travelled with partner
Everything was perfect. The only thing I didn’t like was that, in my opinion, the a/c wasn’t cold enough in the room
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Feb 2024

10/10 Excellent

Corey, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Corey, Edmonton

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Corey, Edmonton

Travelled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024

8/10 Good

Tat Leong, San Mateo

Stayed 2 nights in Dec 2023

8/10 Good

Peter

Liked: Property conditions & facilities, room comfort
Ok stay
Hotel organised pickup from airport worked well. ($15) for return grab and PassApp were much cheaper (about $8). Reception was ok but concierge can’t make restaurant reservations. Club room was spacious but cleaning was not up to scratch. Air con worked well but was noisy. Wifi dropped out and slowed down at times. Bed was comfy. The club lounge is closed. The restaurant has great ice cold beer and does the best beef lok lak we had in our 10 days in Cambodia. But the we’re short of ingredients and some dishes/wine weren’t available. At checkout the had to confirm I had paid through hotels.com lucky I had print outs. Why couldn’t that have been sorted earlier? It all worked fine in the end. Location is good with a few decent restaurants in walking distance. S21 is also walkable. Central market would probably require a tik tuk. PassApp generally gets lower fares than grab. But try both. Our room also smelled of stale cigarette smoke. Overall ok but I think I’d look elsewhere for next time.
Stayed 3 nights in May 2023

4/10 Poor

craig

Liked: Staff & service
Disliked: Cleanliness
Total disappointment
I booked a "club room" expecting the full club experience. However there is no club experience here, apparently it's "coming soon". So I paid more money for nothing. I was able however to get a late checkout which was nice. Also we were upgraded to the suite room which we appreciated, so I understand they tried to make us happy. And what I didn't tell them as.i was so tired of complaining that trash was under the sink in the upgraded room. I just didn't have the heart to complain anymore. Breakfast is ok. Sorry but if we ever returned to phnom Penh I would choose a different hotel.
Stayed 3 nights in Feb 2023

6/10 Okay

YuPei

Stayed 4 nights in Feb 2023

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities, room comfort
Stolen money and No refund after promised
This feedback might get deleted but it needs to be said. There is a thief at this hotel. And the date my money was stolen/ replaced with fakes was Tues Jan 10, 2023. I asked to see the footage but the CCTV camera footage and the door lock caputure cards times and dates were so different that it confused us and wasted our time. I didn't even get to check the rest of the day. If this gets to higher level personel please look into Tues Jan 10 between 9am to 11am & 2pm to 6pm. Also more disgusting was the outright lie that the General Manager of your Hotel told me. When I relized I couldn't get anywhere watching the CCTV footage and door capture times as the discrepancy were so great. In the end I was uncomfortable and felt unsafe to continue staying at your hotel. I wanted to check out. When I asked if he could refund me for the days after I checked he said they could do nothing and I needed to go through my booking agency. I got a receipt of checking out of your hotel as of Jan 16th. I paid in full from Jan 9th to Jan 22nd for $60/night. And only asked for the refund for the remaining days. So I contacted my booking agent and they contacted your hotel to get my refund for the balance of my stay. The agent said YOUR hotel would only honor the original contract. Was this the absolute outcome regardless of what we found on the video tapes???... I have serious doubt about your hotel. The General Manager just say I needed to go through my booking agent to get me to leave
Stayed 13 nights in Jan 2023

10/10 Excellent

Austin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel has been exceptionally accommodating. The staff are great friendly and supporting of any issues. Rooms are always cleaned everyday.
Stayed 5 nights in Jan 2023

10/10 Excellent

Loren W.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great facilities and great breakfast.

8/10 Good

Masakazu

Liked: Cleanliness, amenities, property conditions & facilities
I'm mostly satisfied with staying at this hotel. Breakfast was good and stuff was friendly. The only thing is that I asked laundry and all clothes folded so as to pack easily when leaving next day. But they were not folded. I claimed and got some discount.

10/10 Excellent

Sheridan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Paul

Stayed 1 night in Aug 2022

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Steven, Port Kembla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of four hotels booked this by far had the best mattress. Lovely pillow top that made sleeping enjoyable. Breakfast was more than ample just some attention to detail like putting out stale french sticks.Staff accommodating and friendly
Stayed 4 nights in Jun 2022

10/10 Excellent

Maria C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Michael

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
This was an excellent choice, it is very clean, modern and the food at the restautant on the 16th floor was fantastic. Everyone was very friendly and helpful, I thought I was at a Marriott! a very high 10 score for me!
Stayed 5 nights in May 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel which is why it does not have many ratings but it is beautiful! Breakfast is served ala carte (they offer both western and Asian options) on the 16th and the views are incredible. The bed is so comfy(this is rare in SEA), all linens & bedding is white. They have have a robe, slippers and ironing board in the closet. There were even toothbrushes, soap, shampoo and extra hand towels. It is situated in a good area that is close to many food places and walking distance (30 mins max) to many attractions (Tuol Sleng Museum, Central Market, Mall, etc). The staff was so nice and friendly. The gym was clean, the only suggestion is to leave disinfectant & paper towels so people can wipe down the machines after use. The pool is also very nice and clean.
Stayed 3 nights in Apr 2022

10/10 Excellent

YIKUEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location ,walkable to many cafe restaurants.
Stayed 3 nights in Apr 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
This is a new hotel which is why it does not have many ratings but it is beautiful! Breakfast is served ala carte on the 16th and the views are incredible. The bed is so comfy, all linens & bedding is white. They have have a robe, slippers and ironing board in the closet. It is situated in a good area close to many food places and walking distance (30 mins max) to many attractions (Tuol Sleng Museum, Central Market, Mall, etc). The staff was so nice and friendly. The gym was clean, the only suggestion is to leave disinfectant & towels so people can wipe down the machines after use. The pool is also very nice and clean. I will be leaving a review on Google with a video of the hotel.
Stayed 1 night in Apr 2022