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Poulo Wai Hotel and Apartment

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Poulo Wai Hotel and Apartment

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Deluxe King Bed
Rooftop terrace
Front of property
4 restaurants, breakfast served

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Spa
    Spa
  • Breakfast available
    Breakfast available

Explore the area

Map
#71-73, Street 174, Sangkat, Phsar Thmey III Khan Doun Penh, Phnom Penh, 12208
  • Sorya Shopping Center
    5 min walk
  • Central Market
    7 min walk
  • Royal Palace
    10 min walk
  • Phnom Penh (PNH-Phnom Penh Intl.)
    28 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe King Bed

Deluxe King Bed

Deluxe King Bed

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Landmark King Bed

Landmark King Bed

Landmark King Bed

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Executive

One Bedroom Executive

One Bedroom Executive

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Executive

Studio Executive

Studio Executive

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Executive Suite, 1 King Bed

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Single Bed

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds, minibar

Executive Suite, 1 Single Bed

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Landmark King Bed with Balcony

Landmark King Bed with Balcony

Landmark King Bed with Balcony

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Landmark Twin Bed

Landmark Twin Bed

Landmark Twin Bed

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Landmark Twin Bed with Balcony

Landmark Twin Bed with Balcony

Landmark Twin Bed with Balcony

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Landmark Triple (3 Single Beds)

Landmark Triple (3 Single Beds)

Landmark Triple (3 Single Beds)

  • 40 sq m
  • City view
  • Sleeps 4
  • 3 Twin Beds

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About this property

Poulo Wai Hotel and Apartment

Hotel with 4 restaurants, a quick walk to Central Market
This hotel features 4 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a fitness center, and a poolside bar. Housekeeping is available on request.
Poulo Wai Hotel and Apartment offers 196 air-conditioned accommodations with minibars and safes. Tempur-Pedic beds feature Egyptian cotton sheets and premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Phnom Penh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free long-distance calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Airavata Spa has 6 treatment rooms. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Poulo Wai Hotel and Apartment. During your stay, you're just a quick walk from Royal Palace. Enjoy features like free WiFi in public areas and free self parking, plus 4 restaurants.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, a poolside bar, and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Treat yourself to aromatherapy, body treatments, or massages at Airavata Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 10-minute walk of Central Market and Royal Palace
  • Airport pick-up, train station, and bus station shuttle service available for a fee
Poulo Wai Hotel and Apartment offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business center and 4 meeting rooms are available. Event space at this hotel measures 1464 square feet (136 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the business-friendly Poulo Wai Hotel and Apartment. A shuttle from the airport to the hotel (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Phnom Penh hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Poulo Wai Restaurant - This restaurant serves breakfast, lunch, and dinner.
Piano Café - This coffee shop serves light fare only. Open daily.
White Lounge Restaurant & - This rooftop bar serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Khmer, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request
  • Bus station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 12 for adults and USD 6 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Poulo Wai Restaurant
  • Piano Café
  • White Lounge Restaurant &

Things to do

  • Art gallery
  • Bike rentals
  • Bike parking
  • Children's pool
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • A hot tub
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Musical instruments
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1464 square feet of space)
  • Meeting rooms - 4

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body treatments
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 173
  • Front entrance ramp
  • Grab bar in shower
  • Shower grab bar height (centimetres): 86
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 97
  • Lever door handles
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Couples dining
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Locally owned and organised tours and activities
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch smart TV
  • TV channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free long-distance calls
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Poulo Wai Hotel and Apartment

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12 for adults and USD 6 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 25 (from 4 to 13 years old)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
Poulo Wai Hotel and Apartment offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Poulo Wai And Phnom Penh
Poulo Wai Hotel Apartment
Poulo Wai Hotel and Apartment Hotel
Poulo Wai Hotel and Apartment Phnom Penh
Poulo Wai Hotel and Apartment Hotel Phnom Penh

Poulo Wai Hotel and Apartment Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 76 out of 115 reviews" "
Rating 8 - Good. 28 out of 115 reviews" "
Rating 6 - Okay. 6 out of 115 reviews" "
Rating 4 - Poor. 2 out of 115 reviews" "
Rating 2 - Terrible. 3 out of 115 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
empathy, thought and training required.
I have stayed several times at this hotel as it is convenient for the area, facilities are ok but hospitality staff and training need to be improved starting with the management / admin staff that use the breakfast area every morning without any acknowledgement of the paying guests supplementing their salary - a simple smile and hello goes a long way! It is unlikely I will be staying again due to an incident where I was sick (food poisoning) on day of checking out, while checking out and waiting for taxi, I asked for a bottled water, which resulted in reception manager giving a bunch of excuses. I walked away, there will be no future business from me or my clients!! Phnom Penh now has so many choices.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Cannot fault. Staff were excellent. Room was clean and comfortable.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jutta

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff was super friendly
Stayed 3 nights in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness
Stayed 5 nights in Jul 2024

8/10 Good

Taihei

Stayed 2 nights in Jul 2024

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place with a lot of rules
Lovely hotel, friendly staff, but do seem to rigidly follow odd rules. For example , there was almost no one in the hotel in the off season, July, yet when we went to play ping pong by then pool we were promptly informed that there was a limit of 20 mins on the table. We didnt intend to play longer than that but they did seem to have a lot of these mildly annoying rules
Stayed 4 nights in Jul 2024

10/10 Excellent

Shan Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Evgeniy

Stayed 17 nights in Jun 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No pick up service though I requested. They are making excuses for this and not trying to find the reasons why there was no service as a result.
Stayed 1 night in Jul 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in
Stayed 25 nights in May 2024

10/10 Excellent

SEONG TAE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Alexander

Stayed 4 nights in Jun 2024

10/10 Excellent

Francisco

Stayed 2 nights in Jun 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and great location. Staff was very friendly
Stayed 5 nights in Jun 2024

6/10 Okay

Shan Yan

Stayed 3 nights in Jun 2024

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so good
warm greetings and nice facility and resonable price, clean room... all are perfects for my business guests
Stayed 2 nights in Jun 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the facilities lovely and new.
Stayed 3 nights in Jun 2024

10/10 Excellent

Evgeniy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with very friendly, helpful staff. Everything about the hotel was good, including the cleanliness of the rooms, the lobby, the pool, the corridors etc. The street and nearby streets could have been cleaner; we chose to walk to the various sites and to find restaurants, but there were plenty of tuk tuks available if we had chosen to use them. Breakfast was a generous buffet, with Western and Eastern options, but the croissants didn't taste fresh.
Stayed 3 nights in Apr 2024

10/10 Excellent

Emerson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and friendly staff, hotel very well presented and very calming, the sky bar itself the food and staff were amazing, very happy with our stay, and will always come back if we touch down in Cambodia. The not so good part was the pool maintainance, the deck chairs needs fixing, some chairs are missing parts of its legs, the mirrors around the bottom of pool area must be cleaned more often, other than that everything else is very good. Front office Manager, Excellant and also Room service Manager . Thanks again to everyone. Cheers Emersonand Michelle.
Stayed 9 nights in Mar 2024

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evaluation Hotel Poulo Wai, Phnom Penh Cambodia Mar 2 – Mar 26/2024 Pros Beautiful new modern hotel with all amenities Amazing staff, trying to satisfy all your needs Good location an old part of City Cleanliness of this property priority for staff. We like prices, happy hours and very fresh products on Roof restaurant, including nice view. Two very good restaurants right across of street Cons Medium size rooms with one cloth closet only. We could not unpack two luggage’s of clothing, needed for our 24 days stay. Breakfast for this type of hotel is totally unacceptable. Quite a simple menu, i.e. cold buffet table only with one type of the cheese and one cold cut of meat balls during all 24 days of our stay. From our travel experience, comparable hotels have much better and wider selection. Positive side is again very fresh products used. This hotel is a building(s) only, no other property, i.e. garden. Neutral Medium size pool with crystal clear water, and about 20 seats, compressed with three walls adjacent buildings, frequently “visited” by pigeons.
Stayed 24 nights in Mar 2024

8/10 Good

Arthur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel with nice location.
Nice hotel with easy access to locations and staff are friendly. Would say all facilities are good except for the pool area which has lots of pigeons around with bird droppings around the edges and in pool (could be easily managed with good cleaning and prevention techniques), so did not want to go swimming. Never tried the spa or sauna but looked like a good setup.
Stayed 4 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff; great rooftop bar; central location.
Stayed 2 nights in Mar 2024