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"My wife and I stayed in this hotel in early April. While the room 905 was large with a kitchen, the room was dirty and not properly cleaned. We told t ... " More

By a verified traveller on Thu 05 Apr 2018

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Studio Twin View

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Premier Double Room with Temple view

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Double with City view

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Palace Gate Family Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Palace Gate Hotel & Residence By EHM. During your stay, you'll be connected to a shopping centre and just a quick walk from Riverside. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception. Built in 2013, this upmarket aparthotel has 54 apartments over 9 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.

  • Each apartment offers a kitchenette, a fireplace and a balcony
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself to deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 10-minute walk of Riverside and Royal Palace
  • Airport shuttle service available for a fee

Palace Gate Hotel & Residence By EHM ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Palace Gate Hotel & Residence By EHM

Everyone (1)
3 out of 5

Cgateau Meilya

Pros: It was centrally located.
Cons: They need to respond to customers needs.
Location: It is centrally located.
My wife and I stayed in this hotel in early April. While the room 905 was large with a kitchen, the room was dirty and not properly cleaned. We told them this and it still was not cleaned properly with cobwebs on the ceiling over the bed for example. When we checked in we told them that the safe was locked in the open position and reminded them the following day however it was never rectified. Breakfast was hit and miss one morning there was no cups or glasses for juice, the breakfast was just about average. We were charged exorbitant prices for snacks we taught were complimentary and were never told otherwise, these snacks were in a basket on a side table and not where you would expect such items to be in the mini bar. Prospective patrons need to be aware of this. We would not recommend this hotel as there is great choice in Phnom Penh.

Posted by on 5 Apr 2018

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Comment from Hotel Management

6 Apr 2018 by Jessica (general manager)

Dear Patrick. Thank you so much for sharing your experience at Chateau on Expedia. I am glad that you loved our location in heart of Phnom Penh, near by the Royal Palace and Independent Monument. I am happy to be updated to keep improving our services and communication with my team. And I ask forgiveness for the late efficiency from the staff who operated this week-end. Let me precise (for other travelers) that you ate 2 items at 2.50USD per piece as snack in minibar. The pricelist is inside the basket in every room, for excellent local products. And I am sorry if you did not see it. I deeply hope to welcome you again at Chateau To give you a better impression of our services. Warm regards

About the Palace Gate Hotel & Residence

Location 10B, St. 264, Sangkat Chaktomok, Phnom Penh, 1202

Property Features

Palace Gate Hotel & Residence By EHM offers its guests a full-service spa, an indoor pool, and a fitness centre. There's a restaurant on site. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces. A business centre and a meeting room are available. Spa services, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Palace Gate Hotel & Residence By EHM. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Phnom Penh aparthotel.

  • 1 building
  • 54 guestrooms or units
  • 9 levels
  • Built in 2013
  • Manager's reception (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Offsite parking reservations required

Transport

  • Train station: Phnom Penh Railway Station (2.8 km / 1.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Palace Gate Hotel & Residence By EHM offers 54 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. Beds feature Egyptian cotton sheets. A pillow menu is available. 42-inch LED televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • Fireplace
  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Fridge (full size)
  • Microwave
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The aparthotel hosts a free manager's reception daily.

Palace Gate Hotel & Residence By EHM has a restaurant on site.

Late-night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Boat tours nearby

Spa Services

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include deep-tissue massages and Thai massages.

  • Deep tissue massage
  • Thai massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Stair-free path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 6:00 AM - midnight. To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

Palace Gate Hotel & Residence By EHM offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 6:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Palace Gate Hotel & Residence By EHM

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated that there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. The property is professionally cleaned.

  • One child stays free
  • UnionPay
  • Front desk opens daily at 6:00 AM
  • Front desk closes daily at midnight
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Children stay free - maximum age 7
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10 per person
  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chateau Meliya Aparthotel Phnom Penh
  • Chateau Meliya Aparthotel
  • Chateau Meliya Phnom Penh
  • Chateau Meliya
  • Gate & By Ehm Phnom Penh
  • Palace Gate Hotel Residence
  • Palace Gate Hotel Residence By EHM
  • Palace Gate Hotel & Residence By EHM Aparthotel
  • Palace Gate Hotel & Residence By EHM Phnom Penh
  • Palace Gate Hotel & Residence By EHM Aparthotel Phnom Penh

You should know

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.