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Lucky Star Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lucky Star Hotel

Superior Room
Interior detail
Front of property
Superior Room | Room amenity
Superior Room

Reviews

6.2 out of 10

Popular amenities

  • Spa
  • Room service
  • Parking included
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
#14, Street 336, Sangkat Phsar Deumkor, Khan Toul Kork, Phnom Penh, 855
  • Olympic Stadium
    10 min walk
  • KAKA Suki Soup & Buffet
    5 min walk
  • Phnom Penh Railway Station
    9 min drive
  • Phnom Penh (PNH-Phnom Penh Intl.)
    26 min drive

Room options

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About this property

Lucky Star Hotel

Phnom Penh hotel in Tuol Kouk with free valet parking and spa services
This hotel features spa services, a business center, and conference space. Free WiFi in public areas and free valet parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Lucky Star Hotel offers 60 air-conditioned accommodations with complimentary bottled water and slippers. 21-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services.
During your stay at Lucky Star Hotel, you're just a quick walk from Monireth Boulevard. Features include free WiFi in public areas and free valet parking, plus a business center.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Monireth Boulevard and 5 minutes by foot from City Mall
  • Airport and local-area shuttle service available for a fee
WiFi and wired Internet are free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 2153 square feet (200 square meters) and includes conference space. An area shuttle within 5 km and an airport shuttle (available on request) are available for a fee. Spa services, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Lucky Star Hotel. Self parking and valet parking are free.
Room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 5 km

Food and drink

  • Room service available

Things to do

  • Spa services

Family friendly

  • Corner/local shop
  • Laundry facilities

Conveniences

  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (2153 square feet)
  • Meeting rooms

Accessibility

  • Lift

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 21-inch plasma TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Slippers

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Lucky Star Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Lucky Star Hotel
Lucky Star Hotel Phnom Penh
Lucky Star Phnom Penh
Lucky Star Hotel Hotel
Lucky Star Hotel Phnom Penh
Lucky Star Hotel Hotel Phnom Penh

Lucky Star Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 6 out of 65 reviews" "
Rating 8 - Good. 18 out of 65 reviews" "
Rating 6 - Okay. 20 out of 65 reviews" "
Rating 4 - Poor. 14 out of 65 reviews" "
Rating 2 - Terrible. 7 out of 65 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Weird Chinese hotel. No English spoken. Very dirty rundown room where most of the light switches do not work, no shower curtain in the bathroom, no bath plug, no bath mats, ugly window view. Very noisy in the mornings; cleaners screaming & shouting, loud machinery banging for over 1 hour! A truly awful hotel.
Stayed 2 nights in Jul 2023

4/10 Poor

Serena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was unable to locate our reservation. The room was visibly dirty, no wifi, large towel on the bed for a blanket, and a lock was broken on the door. Additionally, not a safe area for a lady traveling alone, which thankfully I wasn’t.
Stayed 1 night in Jun 2022

4/10 Poor

George

Stayed 5 nights in Jan 2022

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel EVER!
I stayed at the hotel in March 2020 when I visited the wonderful city of Phnom Penh and unfortunately I had a very disappointing stay. The main issues were as follows: - Rooms are absolutely filthy (please see photos that speak for themselves!) - The hotel charge a deposit, give no receipt, and then deny upon check out that you ever paid a deposit so in effect steal from their customers. - Daytime receptionist polite and friendly but night time receptionist is extremely, extremely, extremely rude! - Night time receptionist plays videos so loudly on her phone that it can be heard from guest rooms. Overall, a very disappointing stay.
Stayed 8 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Nice place. Recommend highly. Will visit again
Stayed 24 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No shuttle pickup from/to airport
Hotel does not provide shuttle service from/to the airport contrary to what is stated in the info page of Hotels.com
Stayed 7 nights in Feb 2020

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I switch from Lucky Star to Lucky Star 3 is it is a new hotel and I was curious to see how I would like it it is basically the same design as Lucky Star to but the bed mattresses sheets and pillows were fantastic it was the most comfortable bed I've slept in in Asia it is a non-smoking Hotel which I appreciate it also they were only renting floors to the 7th floor but it does go to 10 I went up to 11 and got a view of the city in the Olympic Stadium that is it is not finished yet but what a wonderful View as in all Lucky Star Hotel sometimes they have wedding receptions but in my 10 years of staying there I have only quiet after 10 as I think that is the rule of the wedding receptions the staff is wonderful
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Paul

Business traveller
Liked: Staff & service
Need better maintenance
Not well maintenance hotel
Stayed 2 nights in Dec 2019

6/10 Okay

Rudy

Disliked: Property conditions & facilities
They only gave a tiny soap (didn't get replenished every day, often had to ask), the air conditioner didn't work properly, and they only provided a very thin blanket - i asked for more blankets but they said they didn't have any. Overall you get what you pay for, and the staff tried their best to be friendly and helpful given the language limitations.
Stayed 8 nights in Nov 2018

8/10 Good

Hulda Thorunn Ottesen

Liked: Property conditions & facilities
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Close to all tourist sites and good shopping areas.
Stayed 2 nights in Aug 2017

4/10 Poor

Grace

Disliked: Staff & service, property conditions & facilities, room comfort
Surrounding restaurants ALL booked out with weddings, ++ noisy in room. Staff service was very disappointing.

4/10 Poor

D M, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Probably one to avoid
Booked online and arrived late. Didn't seem to have my booking and the pictured hotel was full so I was told to go next door which is part of the complex I think. However they wanted me to pay which I didn't want to do as I had already paid online. Staff did not speak good English and I spoke to someone by phone and emailed my booking which got it sorted. Large room but not in particularly good condition or clean. Near the airport, a few dollars in a tuk tuk which is why I stayed. Booked same day as my prior accommodation had no air con or windows. Staff did seem helpful but I think had I stayed here as a female solo or inexperienced traveler might have felt very uneasy.

10/10 Excellent

Allan, Sydney /Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our adventurous stay in Phnom phen. oldies 67
Thorouhgly enjoyed our stay for 5 nights.0lder but more interesting part of town.The general all day and night markets at the bottom street.Only $5usd 1/2 hour from airport.We walked to S-21 prison, $3or4usd by took took to Royal Pallace. 5 min walk from City Plaza supermarket for all European food.We arrived on a Sunday to a dozen weddings in progress as the street is all wedding venues.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and decent
Close to town, had all the amenities. Easy for tuktuk drivers to find which was a relief. Would have been nice if a laundry service was offered as I couldn't find one in Phnom Penh at all.

6/10 Okay

Verified traveller

Helpful staff and clean
Clean and a bargain. Good for a night or two

6/10 Okay

omero, canada

Clean and friendly
Kind of in the middle of nowhere. And rather hard to find

8/10 Good

ronald, Las Vegas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful place to say, but not close to the fun.
everything was fine here but its a bit of a ways from the real touristy area so walking it would not be convenient. All else was just fine.

2/10 Terrible

Naomi, United States

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Meelis, Estonia

Liked: Cleanliness, room comfort
Clean, spacious, but useless balcony
We booked the room with furnished balcony. However, there was no any furniture on the balcony and it opened to a wall of half-constructed building so there was no any view and actually the balcony was useless. Balconies with view seemed to start from next floor. The staff promised to change the room next day but it didn't happen. Generally, the room was clean and very spacious.

6/10 Okay

louisa , UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for...
The location is about a 3 dollar tuk tuk into the centre, but if you're planning on the killing fields etc then it's all dispersed outside of the centre anyway so you're going to spend on tuk tuks regardless. It's in a very 'local' part of town in the sense that some restaurants wing serve you if you're western. Bit off-putting. We managed ok though and area was quiet- which we wanted. The room did not exactly look like the online photos (photoshop!!), but it was adequate. Our main issue was that the maids did not sweep under the beds so there was rotting goodness knows what under there- which attracted ants! They were helpful enough to clear this up but it didn't completely get rid of the ant problem. This didn't ruin our stay and for £9 a night, I suppose it's to be expected, especially since the surrounding streets are in much worse state!

6/10 Okay

David, Australia - QLD - Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
Value: Cheap, Inexpensive, Low-priced; Service: Lacking; Don't pay more than $3 for a tuk-tuk into the main part of Phnom Penh. If you ask how much first they will ask for $5.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
economic hotel near olympic stadium and city mall
it was a nice economic hotel near olymic stadium and city mall. staff was nice and helpful.

4/10 Poor

Sudath Samaraweera, Sri Lanka

Disliked: Staff & service, property conditions & facilities
Bad experience
The website infomed that the following are available in the room among other facilities: cofee/tea maker, furnished balcony, phone,in-room safe, plasma TV (it was a normal TV available), slippers, wired high-speed internet. NONE of these facilities were available in the room. In addition, the wifi signals was so poor I could not use internet at all. The door to the room balcony is not lockable. It was facing to a busy kitchen, an ugly and disgusting view. The hotel management flatly refused that these facilities are not available in their hotel. What I got only a pair of slippers. Information provided in the website was misleading. Otherwise, I would have chosen another hotel.