4/10 Poor
Karen, Murrells Inlet
Travelled with partner
27 Dec 2024
Liked: Cleanliness
This will be my first negative review of this property. We had no housekeeping during the 5 nights that we stayed here, even after being assured by 3 people at the desk that they would take care of it the night before checkout (one of whom I believe was the manager). After being out all day and returning only to find that we had NOT had housekeeping like requested, I had to go back down and request clean towels. I understand that Christmas day fell in the middle of our trip, but no housekeeping at all was inexcusable. The indoor pool is not heated in this property. Basically the water was freezing and the hot tub was overflowing with brown bubbles. We stayed on the 4th floor and all we could hear was constant traffic and actually could feel the rumblings from trucks. Our numerous previous stays at this location had all been decent. This stay is making us rethink our hotel choice for upcoming visits. A positive: the breakfast was quite decent. The rest: forget about it! ☹️
Karen
Stayed 5 nights in Dec 2024