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Hotel Serra da Estrela

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Serra da Estrela

Lobby sitting area
Standard Double Room
Free daily buffet breakfast
Reception
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
Rua Washington Luíz, 21, Centro, Petrópolis, RJ, 25655-005
  • Petropolis Wax Museum
    7 min walk
  • Liberty Square
    8 min walk
  • House of Santos Dumont Museum
    9 min walk
  • Petropolis (QPE)
    8 min walk

Room options

View all photos for Quarto Quintuplo

Minibar, free WiFi

Quarto Quintuplo

  • Sleeps 5
  • 3 Twin Beds and 1 Twin Bunk Bed OR 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard Triple Room

Minibar, free WiFi

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Single Room

Minibar, free WiFi

Standard Single Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

Minibar, free WiFi

Standard Quadruple Room

  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed OR 1 Double Bed and 1 Twin Bunk Bed

View all photos for Standard Double Room

Minibar, free WiFi

Standard Double Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About this property

Hotel Serra da Estrela

Petrópolis hotel in Historic Center with free breakfast and a 24-hour front desk
Along with laundry facilities, this smoke-free hotel has a 24-hour front desk and a TV in a common area. Free buffet breakfast and free WiFi in public areas are also provided.
Hotel Serra da Estrela offers 43 accommodations with minibars and ceiling fans. Satellite television is provided.

Bathrooms include showers. This Petrópolis hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Serra da Estrela. During your stay, you're just a quick walk from Vale do Paraíba. Features include free breakfast and free WiFi in public areas, plus laundry facilities.
  • Free buffet breakfast served daily
  • Free WiFi
  • Amenities include laundry facilities and TV in a common area
  • Steps from Vale do Paraíba and 7 minutes by foot from Petropolis Wax Museum
Free breakfast is available daily. Public spaces have free WiFi. Hotel Serra da Estrela also features laundry facilities and a television in a common area.

This 3-star Petrópolis hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available 7:00 AM–9:30 AM on weekdays and 7:30 AM–10:30 AM on weekends

Family friendly

  • Laundry facilities

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Ceiling fan

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 14-inch TV
  • Satellite channels

Food and drink

  • Minibar

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Serra da Estrela
Hotel Serra da Estrela Petropolis
Serra da Estrela Petropolis
Hotel Serra da Estrela Hotel
Hotel Serra da Estrela Petrópolis
Hotel Serra da Estrela Hotel Petrópolis

Hotel Serra da Estrela Reviews

Reviews

6.8
Rating 10 - Excellent. 96 out of 481 reviews" "
Rating 8 - Good. 147 out of 481 reviews" "
Rating 6 - Okay. 130 out of 481 reviews" "
Rating 4 - Poor. 68 out of 481 reviews" "
Rating 2 - Terrible. 40 out of 481 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ephraim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My entire experience the first time being in Brazil and in Rio I couldn’t ask for anything more the service was wonderful I love the staff there and the people of Rio are beautiful people they’re good drivers and very personable
Stayed 5 nights in Feb 2024

8/10 Good

VANESSA FERREIRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo. Simples, mas agradável.
Hotel simples, mas agradável. A localização é ótima, porque fica muito perto dos principais pontos turísticos no centro.
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
Pró: Bem localizado, da pra conhecer o centro histórico caminhando. Contra: Higiene péssima! O quarto estava tão empoeirado que não consegui dormir, saí de lá com falta de ar e alergia atacada. Portas muito sujas, paredes com mofo, uma cortina que nem sei se um dia foi lavada. Eu não via a hora do dia clarear para eu ir embora. Não esperava um hotel 4 estrelas, imaginei que seria algo simples pelo preço, mas limpeza é o mínimo de qualidade que um estabelecimento pode oferecer!
Stayed 1 night in Nov 2019

6/10 Okay

Joanna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Too old. Not well maintained.
Too old. Not well maintained. No elevator. Too much stairs. Looks like a labyrinth.

6/10 Okay

Angela

Stayed 1 night in Aug 2024

6/10 Okay

Juliana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Pedro

Disliked: Property conditions & facilities, room comfort
nunca mais piso
não voltaria bizarro a chave do quarto ter que ficar na recepção caso vc saia pra qualquer lugar da cidade, e o cafe da manhã mt pobre
Stayed 1 night in Jul 2024

8/10 Good

ISRAEL

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bom Custo X Benefício
hotel bem honesto no custo benefício, encontrei o quarto limpo e higienizado, a questão das vagas de garagem no site não estão bem claras, sugiro entrar em contato com o hotel para reservar a vaga antecipadamente, aliás o que pega é a comunicação via whatsapp, o retorno é bem demorado e o tel fixo ninguém atende, a sorte que eu tive uma pessoa que viu pessoalmente no hotel os detalhes, café da manhã simples porém saboroso, atendimento bom, solícito.
Stayed 3 nights in Jul 2024

6/10 Okay

marcele

Liked: Staff & service
Stayed 1 night in Jul 2024

4/10 Poor

valeria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desconfortável
Stayed 2 nights in Jul 2024

6/10 Okay

Ana Karoline Santos Soares

Travelled with family and small children
Liked: Cleanliness, staff & service
Hotel simples, café da manhã simples. O bom é que é perto do centro.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Tania

Liked: Staff & service
Bom custo benefício.
O hotel oferece comodidades compatíveis com o valor da diária. O banheiro era bem amplo e limpo.
Stayed 1 night in Jul 2024

6/10 Okay

maristela

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Alice

Travelled with partner
Alguns funcionários são ignorantes e alguns são uns amores, o lugar é mediano, não é um dos melhores porém e não é um dos piores, não tinha frigobar igual no anúncio. As coisas eram bem limpinhas.
Stayed 1 night in Jun 2024

2/10 Terrible

Wilson

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel não possui elevador, ar condicionado, somente ventilador de teto e com a velocidade muito fraca, possui água quente mas o chuveiro estava com problema de direcionamento e espalhava a água. Café da manhã muito fraco, somente com pão de forma, queijo, presunto ,resfreco, café e leite. Portaria náo e a mesma da foto, esta toda branca.
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo benefício
Stayed 1 night in May 2024

10/10 Excellent

Williams

Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Ótima localização e excelente atendimento
Bem localizado no centro de Petrópolis. Excelente atendimento. Banheiro privativo Frigobar Café da manhã incluído
Stayed 4 nights in Apr 2024

4/10 Poor

Amanda

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Estadia péssima.
Minha estadia foi bem ruim, no primeiro quarto que ficamos a luz não estava funcionando, pediram para trocarmos de quarto. Chegando lá, o banheiro não tinha água quente e o quarto estava bem empoeirado e o chão bem sujo.
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Bem localizado no Centro da cidade
Ponto forte: Banheiro privativo, TV tela plana, ventilador de teto, sinal de WI-FI, café da manhã incluído.
Stayed 3 nights in May 2024

4/10 Poor

Ana

Travelled with partner
Disliked: Cleanliness, staff & service
É bem simples.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia, funcionários e atendimento excelente!
Estadia, funcionários e atendimento excelente. A construção dele é totalmente diferente tudo que já vi. Muito interessante. Sugestão de melhoria : poderia ter frigobar em todos os quartos e verificar se o controle remoto da tv está ok. Os que não tem há a opção de uma geladeira compartilhada na recepção. No restante, tudo excelente. .
Stayed 1 night in Apr 2024