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Hotel Pousada Crystal Palace

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Pousada Crystal Palace

Laptop workspace, iron/ironing board, free WiFi
Front of property
Front of property
TV
Brazilian cuisine

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • 24/7 front desk
  • Breakfast included
  • Housekeeping

Explore the area

Map
Av presidente kennedy, 109, Petrópolis, RJ, 25680030
  • Crystal Palace
    2 min walk
  • Cuba Poker & Pub
    1 min walk
  • Rodoviária de Petrópolis
    9 min drive
  • Petropolis (QPE)
    10 min walk

Room options

View all photos for Comfort Triple Room

Laptop workspace, iron/ironing board, free WiFi

Comfort Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Twin Room

Laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Laptop workspace, iron/ironing board, free WiFi

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Comfort Quadruple Room

Laptop workspace, iron/ironing board, free WiFi

Comfort Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Large Twin Beds

View all photos for Comfort Twin Room

Laptop workspace, iron/ironing board, free WiFi

Comfort Twin Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Pousada Crystal Palace

Petrópolis inn in Historic Center with free breakfast and a 24-hour front desk
Along with a restaurant, this inn has a bar/lounge and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk and a garden are onsite. Change of towels is available on request.
Hotel Pousada Crystal Palace offers 27 accommodations with hair dryers and irons/ironing boards. Televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Hotel Pousada Crystal Palace, you're just a quick walk from Vale do Paraíba. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy Brazilian cuisine while dining at Bistrô Crystal Palace
  • Self parking available for a fee
  • Steps from Vale do Paraíba and Piabanha River
  • Pets welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Petrópolis inn.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Bistrô Crystal Palace - This restaurant specializes in Brazilian cuisine.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (BRL 25 per stay)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Bistrô Crystal Palace

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping

Outdoors

  • Garden

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas

Room amenities

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • TV

More

  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: BRL 50 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: BRL 25 per stay
  • Pet fee: BRL 50 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.

Property is also known as

Crystal Palace Petropolis
Hotel Pousada Crystal Palace Inn
Hotel Pousada Crystal Palace Petrópolis
Hotel Pousada Crystal Palace Inn Petrópolis

Hotel Pousada Crystal Palace Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 2 out of 14 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Marcio A

Disliked: Property conditions & facilities
Hotel pousada fraquíssima
Estadia pessima, quarto minúsculo, banheiro com vazamento que deixou apartamento enxarcado de água após o banho, sem interfone para se comunicar com recepção. Preço inadequado para a qualidade da pousada, você pagar uma média de diária de R$ 450,00, o máximo que valeria seria R$ 200,00 e olhe lá
Stayed 3 nights in Dec 2024

8/10 Good

Julyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa!
Gostamos muito. Funcionários simpáticos, quarto confortável, bom café. Comida do restaurante excelente, recomendo. Perto de tudo. Ponto negativo somente estacionamento.
Stayed 1 night in Dec 2024

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cafe da manha muuto bom
Apenas uma noite, foi tranquilo, cama confortavel. Estacionamento reduzido. Cafe da manha muito bom.
Stayed 1 night in Dec 2024

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Problemas no banheiro
Achei a localização do hotel muito boa. Por fora, é uma gracinha e o atendimento foi bom de um modo geral, principalmente em relação à limpeza. Mas deixou a desejar no quesito conforto. Os quartos são viajamos acompanhados de outras pessoas que reservaram mais dois quartos. Todos saíram insatisfeitos com relação ao tamanho do quarto. O banheiro, apesar de muito limpo, teve infiltração no teto e começou a pingar água no vaso sanitário. O chuveiro elétrico só esquentou no primeiro banho. No segundo, o banho foi frio. Pode ter sido má sorte, mas acho que merece ser registrado. O chuveiro de outro quarto da nossa família também apresentou problemas.
Stayed 1 night in Dec 2024

10/10 Excellent

Márnio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima experiência para família com pets.
Stayed 1 night in Dec 2024

8/10 Good

Rafael

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2024

4/10 Poor

Adriana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nao recomendo
Valor cobrado absurdamente caro, mais de 900 reais a diária, para nos oferecer um quarto totalmente diferente das fotos, as camas apertadas uma colada na outra, o chuveiro quebrado, mas foi solucionado. Porem deveriam ter checado antes o funcionamento antes de alojar os clientes. Chao empoeirado. Cafe da manha simples, nada demais.
Stayed 1 night in Nov 2024

2/10 Terrible

Fabiola

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pior estadia
Péssimo atendimento, péssima estadia! Quarto sem ventilação com ar condicionado na lateral da cama, no mínimo insalubre! Tentamos solicitar a troca do quarto e não fomos atendidas! Precisamos de muita conversa para devolverem parte do nosso valor e ainda assim, devolveram o valor errado. Não volto e não recomendo. Café da manhã horrível!
Stayed 2 nights in Dec 2024

2/10 Terrible

Guilherme

Stayed 1 night in Nov 2024

10/10 Excellent

wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Andreia

Travelled with family
Liked: Staff & service
Foi uma boa estadia. Mas teve seus contratempos: primeiro o quarto não estava liberado as 14 hrs. Segundo o chuveiro estava queimado. E terceiro, o quarto ficou bem sujo devido ao conserto do chuveiro e limparam, mas não trocaram a toalha de chao suja. Mas a equipe foi atenciosa.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

liliane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024