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Charlevoix Inn & Suites SureStay Collection by Best Western

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Charlevoix Inn & Suites SureStay Collection by Best Western

Beach nearby
Exterior
Property amenity
Lobby
Suite, 1 King Bed with Sofa bed, Non Smoking, Patio (with Sofabed)

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot tub
  • Pool
  • Laundry
  • Breakfast included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
800 Petoskey Ave, Charlevoix, MI, 49720
  • Lake Charlevoix
    5 min walk
  • Mt. McSauba Recreation Area
    15 min walk
  • Esperance
    2 min walk
  • Pellston, MI (PLN-Pellston Regional)
    43 min drive

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Patio (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Patio (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Patio (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, iron/ironing board, free cots/infant beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

AmericInn by Wyndham Charlevoix

Breakfast included
Pet-friendly
Parking included
Free WiFi
4.1 out of 5, Very good, (766)
The price is €78
for 1 room
includes taxes & fees
2 Jan - 3 Jan
AmericInn by Wyndham Charlevoix

About this property

Charlevoix Inn & Suites SureStay Collection by Best Western

Hotel with free breakfast, near Lake Michigan
An indoor pool, a 24-hour business center, and a spa tub are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Charlevoix Inn & Suites SureStay Collection by Best Western offers 60 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature pillowtop mattresses. 39-inch LED televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Charlevoix hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Charlevoix Inn & Suites SureStay Collection by Best Western. During your stay, you're just a quick walk from Lake Charlevoix. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool or soak in the spa tub
  • Amenities include a front-desk safe, a 24-hour business center, and a computer
  • Guests speak favorably about the breakfast and the location
  • Just a 5-minute walk from Lake Charlevoix and 7 minutes by foot from Artform Fabricating
Charlevoix Inn & Suites SureStay Collection by Best Western offers its guests an indoor pool and a spa tub. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at Charlevoix Inn & Suites SureStay Collection by Best Western. Free self parking is available.

This Charlevoix hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM–9:30 AM

Things to do

  • Indoor pool
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • BBQ grill(s)
  • Garden
  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 107
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 39-inch LED TV
  • TV channels
  • iPod dock
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include outdoor lighting
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 9:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlevoix Inn
Charlevoix Hotel Charlevoix
Charlevoix Inn And Suites
Charlevoix Inn Suites
Charlevoix Inn Suites SureStay Collection by Best Western

Charlevoix Inn & Suites SureStay Collection by Best Western Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 379 out of 1000 reviews" "
Rating 8 - Good. 324 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the Charlevoix location. Free breakfast wasn't bad either. Also, short drive to Fisherman's Island state park!
Stayed 2 nights in Sep 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that I didn't care for was the room and bathroom were bit small.
Stayed 2 nights in Sep 2024

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nothing extraordinary but it was adequate and clean for the price. Could definitely tell it was pet friendly, though. The room smelled musty.
Stayed 2 nights in Sep 2024

8/10 Good

SHARON

Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Travelled with group
Stayed 1 night in Sep 2024

6/10 Okay

Gordon

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Andrea

Stayed 1 night in Jul 2024

8/10 Good

Mark and Cathy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Upon arrival the building is in need of repairs
Stayed 1 night in Sep 2024

10/10 Excellent

Risa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
The gal who checked us in was unfriendly & unwelcoming. We tried being polite and friendly, but there was no reciprocation of courtesy from her. (We stayed at the same place about a year ago, and we remembered the same from her then, too.) In contrast, the breakfast was very good and the lady working it was lovely-so nice. No reason why the front desk worker shouldn’t have been nice too. It left a negative impression of this hotel. We will keep going to Petoskey next time, where customer service seems much friendlier anywhere we have ever stayed.
Stayed 1 night in Sep 2024

10/10 Excellent

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and helpful
Stayed 3 nights in Sep 2024

2/10 Terrible

Lexie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful staff, I cancelled before the cancellation period and they charged me. I tried to call multiple times and got voicemail and even messages and chatted them and NO response. Ricidulous.
Stayed 1 night in Sep 2024

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is quiet and the drive to town was convenient. Jax across the street had amazing food. The court area out back was very nice. My husband and I enjoyed sitting outside. I would have loved to swim in the pool but the chlorine seemed a little high. Having availability to juice, fruit and breakfast was nice.
Stayed 3 nights in Sep 2024

10/10 Excellent

Isabel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay while you’re in town!
Stayed 1 night in Sep 2024

10/10 Excellent

janis

Breakfast was great ! The room was spacious ! I will stay there again !
Stayed 1 night in Aug 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, the breakfast was very limited and the pool area definitely could use some work. We were given an accessible room with a walkout shower, and the design is terrible, while showering you fill the rest of the bathroom with water. They have a lovely courtyard out behind the hotel with loungers that you can sit and enjoy a morning coffee. It is a ways away from downtown so you are driving to the river or beach, its certainly not walkable.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Pleasant. Close to hospital.
Stayed 1 night in Sep 2024

8/10 Good

Thomas

Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Stayed 1 night in Aug 2024

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean but not modern or luxurious.
Stayed 1 night in Aug 2024

6/10 Okay

Joyce

Travelled with family, Travelled with pets
Disliked: Staff & service
A couple of issues checking in, they gave us the wrong room (already occupied), then put us in a small crowded room on the 3rd floor (not ideal with 2 dogs and a very slow elevator). Evidently housekeeping thought that room was vacant since she let herself into our room in the morning while we were still in bed despite the "privacy please" tag on the doorknob (not her fault). We did like the large enclosed grassy area in back for the dogs.
Stayed 2 nights in Aug 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for an overnite.
Stayed 1 night in Aug 2024

10/10 Excellent

Dawn, clarksville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a little on the older side. Could use an update.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best Best Western properties Ive ever stayed at. The room was in great condition and the beds were comfortable. Breakfast was very good with malted waffles and sausage gravy over biscuits. We had a great experience.
Stayed 1 night in Aug 2024