4/10 Poor
Ray
Travelled with family
30 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not recommend staying at this location. We reserved two rooms for three days. It is supposed to be a smoke-free facility yet one room smelt of cigarette smoke so bad that we had to request another room, the second room had a booger on the wall. A metal part of one bed frame was exposed and cut a member of our family.
The second room had damage to the wall in the bathroom, damage to the wall behind the entry door and a broken curtain. They did not clean out the refrigerator from previous guest, a to-go box and a Modelo were left in it. The beds were uncomfortable and the pillows were the size of throw pillows not regular size pillows.
The second morning of our stay housekeeping asked us to put our dirty towels and trash outside of the door. Then proceeded to give us new trash bags and told us to put them in the trash cans. I didn't pay to stay in a hotel to do their job for them.
Breakfast was a joke. During the week they stop serving at 9am, that's fine however the first morning we were there we went down at 8:15, there were only 3 very cold fried eggs, 5 pieces of sausage, no biscuits. We had to search for an employee just to get them to restock the waffle mix. The dining area was a mess. We had to clean the table before we could eat. The next two days weren't much better, no variety, same items everyday.
The next time we visit family in Washington, IL we will NOT be staying here.
Ray
Stayed 3 nights in Oct 2024