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Royal Palms Hotel

3.5 star property

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Photo gallery for Royal Palms Hotel

Garden
Exterior
Outdoor pool, pool umbrellas, pool loungers
Interior
Exterior detail

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Gym
  • Parking included

Explore the area

Map
24 Rosemont Avenue, Pembroke Parish, HM 06
  • Bermuda National Gallery
    ‪10 min walk‬
  • Bermuda Society of Arts
    ‪10 min walk‬
  • Front Street
    ‪10 min walk‬
  • St. George's (BDA-L.F. Wade Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Suite (Mini)

Deluxe Suite (Mini) | Living area

Deluxe Suite (Mini)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Suite (Mini)

Superior Suite (Mini)

Superior Suite (Mini)

  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 17 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Royal Palms Hotel

Hotel with 2 restaurants, near Fort Hamilton
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center.
Royal Palms Hotel offers 32 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Royal Palms Hotel. During your stay, you'll be within walking distance of Fort Hamilton. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy international cuisine with garden views at Ascots Restaurant, one of the property's 2 restaurants
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 2-minute drive from Fort Hamilton and a few minutes from Admiralty House
Royal Palms Hotel offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Royal Palms Hotel. Free self parking is available.

This 3.5-star Pembroke Parish hotel is smoke free.

Guests are served free buffet breakfast daily from 7 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
Ascots Restaurant - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Just 24 - Overlooking the garden, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Electric car charging station on site

Food and drink

  • Free buffet breakfast available daily 7 AM–9:30 AM
  • 2 restaurants
  • 1 bar
  • Free daily reception
  • Coffee/tea in a common area

Restaurants on site

  • Ascots Restaurant
  • Just 24

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds
  • Outdoor pool
  • Soundproofed rooms

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Beach towels
  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch smart TV
  • TV channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Front desk staff will greet guests on arrival at the property.

Property is also known as

Royal Palms Hamilton
Royal Palms Hotel
Royal Palms Hotel Hamilton
Royal Palms Hotel Pembroke
Royal Palms Pembroke
Royal Palms Hotel Hotel
Royal Palms Hotel Pembroke Parish
Royal Palms Hotel Hotel Pembroke Parish

Royal Palms Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 429 out of 504 reviews
Rating 8 - Good. 68 out of 504 reviews
Rating 6 - Okay. 6 out of 504 reviews
Rating 4 - Poor. 0 out of 504 reviews
Rating 2 - Terrible. 1 out of 504 reviews

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Amit

Liked: Cleanliness
You’re rooms need a lot of improvement plus there’s not a proper control of the air conditioner
Stayed 2 nights in Nov 2024

8/10 Good

Nimisha

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone extremely polite and helpful
Stayed 2 nights in Nov 2024

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 1 night in Oct 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous grounds, felt like a classic Bermuda hotel. The staff was particularly excellent; exceedingly helpful and friendly. Very easy to walk into downtown Hamilton.
Stayed 1 night in Nov 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds for this quaint boutique property. Staff were very attentive and capable Service was excellent
Stayed 3 nights in Oct 2024

8/10 Good

David

Stayed 3 nights in Oct 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lovely staff that was very kind. Will visit again
Stayed 1 night in Sep 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very attentive to the needs of their guests! Transportation at no cost is provided to the Ferry and downtown area from the hotel. It was an easy walk back to the hotel from downtown and to the ferry.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sue

Stayed 3 nights in Aug 2024

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing Hotel - Highly Recommended
To be honest, this hotel was excellent from the moment of arrival through to checking out. The service of every single staff member was exceptional making my day with every interaction whether it was a greeting in passing or a conversation at breakfast or the reception. I thoroughly enjoyed my stay and really would highly recommend this hotel as a place for a business stay or family vacation.
Stayed 4 nights in Jul 2024

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Surprising Blind Spot
The property and grounds are absolutely outstanding. The staff are also exceptionally superior. However, the Food & Beverage service was incongruously inferior — breakfast was same as a Days Inn, happy hour wines were excellent, but served with Doritos and peanuts! Price fixed dinner and cocktails were grossly over-priced. Too bad, otherwise a quite impressive hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Bermuda
A nice hotel tucked away nicely in a quiet part of Hamilton with easy access to the downtown area and Front Street. We will definitely stay here again.
Stayed 2 nights in Jul 2024

10/10 Excellent

kathryn

Stayed 4 nights in Jul 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very pleasant and helpful.
Stayed 5 nights in Jul 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Its been a long time since I stayed somewhere that felt like home. The staff was so pleasant and cheerful, the complimentary social hour led to new friendships and all accommodations were very clean and comfortable. Only stayed one night but look forward to returning and staying longer.
Stayed 1 night in Jul 2024

10/10 Excellent

Christian

Stayed 1 night in Jul 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, wuth friendly knowledgable staff.
Stayed 7 nights in Jun 2024

10/10 Excellent

Kasia

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel close to the downtown Hamilton.
Stayed 1 night in Jun 2024

10/10 Excellent

Laurina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Royal Palms could not be more pleasant. They were truly gracious and hospitable. My only discontent was that I had to pay for an additional night stay when I shortened my stay, It was my understanding that I paid an additional fee for this consideration, but the staff suggested I bring that to the attention of Expedia. So am I due a refund from Expedia?
Stayed 6 nights in Jun 2024

10/10 Excellent

Robert, Devonshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique hotel near Hamilton, Bermuda. Lovely staff and facilities.
Stayed 1 night in Jun 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location extremely friendly and helpful staff. Loved the wine evenings
Stayed 6 nights in Jun 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small intimate property with very friendly staff. Quiet pool and beautiful garden location for the large, well appointed rooms. Reception was very helpful in arranging transport and excursions.
Stayed 6 nights in May 2024

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blackout curtains in suite 124 would be a great addition
Stayed 2 nights in Jun 2024

10/10 Excellent

Joe, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short notice plans for 40th Anniversary and first trip to Bermuda. The Royal Palms was the perfect place to stay. The staff were outstanding in all facets! We will return!
Stayed 3 nights in May 2024