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"Hotel is very well positioned in terms of proximity to the centre of Patong and the beach. The hotel does look tired and needs an update. for example, ... " More

By a verified traveller on Sat 08 Sep 2018

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Hotel Description

During your stay at Swissotel Resort Phuket Patong Beach, you're just a quick walk from Patong Beach. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools.

  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Flavours, one of the property's 2 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with manicures and pedicures, Thai massages or body treatments at The Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute walk from Patong Beach and 11 minutes on foot from Bangla Road
  • Airport shuttle service available for a fee

Swissotel Resort Phuket Patong Beach ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Swissotel Resort Phuket Patong Beach

Everyone (15) Couples (3) Friends (1)
4 out of 5

Posted by on 12 Jan 2019

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Comment from Hotel Management

30 Jan 2019 by Jennifer Ann Cruz

Dear Anonymous, Thank you for a wonderful review. We hope that we will have the pleasure of welcoming you again soon.

4 out of 5
Hotel is very well positioned in terms of proximity to the centre of Patong and the beach. The hotel does look tired and needs an update. for example, at the pool bars, they is plastic glasses and even though everything is technically clean, there is still a brown hue to the glasses which just won’t go because they are so old. Staff are friendly enough. It would be nice to have a complimentary shuttle bus to and from the other beaches as well which they didn’t have. I found there were tiny termite looking insects in the room or even on the tables in the breakfast area. Perhaps this was because it was the rainy season and they were attracted to the wood. The breakfast is quite large in variety. I’ve seen more choice in other hotels but this was sufficient. I guess I’m comparing it to others in other countries. Known as a 4 star hotel but with a face lift, I would definitely then call it a 4 star.

Posted by , from London, UK on 8 Sep 2018

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4 out of 5

Nice hotel for a few nights stay

Pros: Location.
Cons: Check-in seemed rather lengthy. That said, to be fair, check out was processed very efficiently
Location: Beach is only a few minutes walk away. Hard Rock Cafe, Irish Pub and Hooters are next door to the hotel.
Stayed for three nights at the Swissotel. Good location in central Patong. The Beach is only a few minutes walk away and the Hard Rock Cafe and an Irish Pub (can't remember the name) are next door to the Hotel. Room clean and a decent standard. Staff quite friendly. I would stay here again.

Posted by , from United Kingdom on 18 Sep 2017

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Comment from Hotel Management

30 Sep 2017 by Madis Laid

We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future.

2 out of 5

had a leak and mould in the room. tired hotel

Pros: only good thing is the VIP lounge
Cons: FIX the room and stop it feeling like a Travellodge from the 90's
Location: location is good for all things central.
staff are good. But Hotel is tired and had a bad experience with mould in the room and leaks from rain.

Posted by on 30 Aug 2017

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Comment from Hotel Management

2 Sep 2017 by Claudio

Dear guest Thank you very much for staying with us. I am so sorry that you have had some issues with your room. Our engineering team has already identified the issue and repaired it, so future guests won't experience the same issue. Once again I am very sorry for this unpleasant stay and I hope to welcome you soon again.

3 out of 5
Hyvä sijainti, erittäin monipuolinen aamiainen. Kaipaa remonttia, paikat kulahtaneet ja huoneessa haisi vahvasti home.

Posted by on 25 Apr 2019

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Comment from Hotel Management

5 May 2019 by Anne Cruz - Guest Experience Manager

Dear Anonymous, Thank you for taking the time writing us a review of recent stay. We are glad that you appreciate the hotel's location and our breakfast. We hope we could get a chance to welcome you back again.

4 out of 5
Loistava sijainti lähellä rantaa ja palveluita. Aamupala ihan mahtava, tarjolla kaikkea mahdollista. Huone olisi voinut olla vähän mukavampi, kaipunki näköala oli sellainen että parempi pitää verhot kiinni. Kokonaisuus kuitenkin reiluisti plussan puolella! Henkilökunta hurjan ystävällistä ja avuliasta. Pool baarissa super hyvä ruokalista lounaaksi sopivia ruokia. Altaan riittävän isot meidän makuun, alemmassa pystyi hyvin uimaan ja kattoallas lepotuoleineen todellista luxusta!!!

Posted by on 9 Jan 2019

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Comment from Hotel Management

30 Jan 2019 by Jennifer Ann Cruz - Asst. Guest Experience Manager

Dear Jari, Thank you very much for your great review. We highly anticipate your return to Swissotel Resort Phuket Patong and be at your service once again

4 out of 5

Loistava palvelu jos on varannut hyvän huoneen

Tunsimme olevamme erittäin hyviä asiakkaita. Meitä kohdeltiin kuin VIP-henkilöitä. Hotellissa ottivat hienosti huomioon gluteenittomuuden ja kaikki oli hienosti järjestetty. Olisimme saaneet syödä aamupalan loungessa mutta halusimme syödä alakerran ravintolassa jossa kokit heti huomioivat minut kun saavuin sinne, omat leivät yms. Buffet aamiainen todella runsas ja monipuolinen. Hotelli oli hieman vanhanaikainen meidän makuun, sängyn patja oli huono se vaihdettiin toiseen mutta ei paljon parantunut. Huoneet siistejä ja joka päivä vaihdettiin vuodevaatteet ja pyyhkeet. Meillä oli aamulento lähtö ennen aamupalan alkua hotellilta niin meille oli laitettu valmiiksi aamupala dogipakkiin mukaan taksiin.

Posted by , from Järvenpää on 6 May 2018

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Comment from Hotel Management

30 May 2018 by MadisLaid

Thank you for taking the time to give us your feedback! We are glad you enjoyed your stay and everything was up to your satisfaction. We hope to see you back soon!

4 out of 5

Zentral gelegenes Hotel

Pros: Umfangreiches Frühstücksbuffet
Cons: Hellhörigkeit und Sonnenschirme Roof Top Pool
Location: Zentral gelegen. Viele Restaurants in unmittelbarer Nähe.
Hotel war sehr gut. Etwas hellhörig, speziell wenn eine Reisegruppe ankommt oder abreist. Gemäss Hotel Management will das Hotel mit einer geplanten Renovation dies verbessern. Beim Roof Top Pool gibt es zu wenig Sonnenschirme. Schattenplätze sind nur wenige vorhanden.

Posted by on 5 Feb 2018

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4 out of 5

Super service leider viel Chinesen und Russen

Bitte Zimmer über dem Hard Rock Café vermeiden sehr laut wegen Live Musik

Posted by on 27 Jan 2018

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Comment from Hotel Management

31 Jan 2018 by MadisLaid

Thank you for giving us your feedback. Apologies for the noise, we are indeed located in a lively area of Patong. We hope to welcome you back here soon! Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

3 out of 5

Zentral gelegenes Hotel in der Nähe des Strandes

Pros: Poolbar auf der Dachterrasse.
Cons: Lärmemissionen im Innenhof durch andere Gäste (telefonieren und Gequatsche auf dem Balkon nach Mitternacht) lassen sich (leider) nicht vermeiden.
Location: Zentral; alles, was nicht verboten ist, ist erlaubt (essen, trinken, tanzen, einkaufen, looki looki etc.)
Habe dieses Hotel als Home Base für meinen 14-tägigen Urlaub gewählt. Gilt als preisgünstiges 4-Sterne Hotel in Patong Beach auf Phuket. Wird (oft) als Unterkunft für die Durchreise von ausländischen Touristen gewählt (Chinesen, Inder etc.). Hotelgäste sind vorwiegend Asiaten aus dem fernen Osten (China etc.), aber auch Inder und dergleichen. Russen sind teilweise auch anzutreffen (internationale Durchmischung). Keine bzw. selten sind europäische sowie (nord-)amerikanische Gäste anzutreffen. Zimmer sowie Ausstattung sind zweckmässig, jedoch teilweise abgenutzt (die besten Tage hat das Hotel hinter sich). Frühstück ist amerikanisch ausgerichtet, warme Gerichte bereits vorhanden (Eierspeisen, Suppen, Gemüse, Reis, Kartoffeln, Bratspeck und -würste, lecker schlecker!).

Posted by , from Zürich on 22 Jan 2018

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Comment from Hotel Management

31 Jan 2018 by MadisLaid

Dear Pille, Thank you for taking the time to give us your feedback. Our apologies that your experience did not meet the expectations. We are starting full hotel renovation which will cover all guest rooms and public areas. Regarding the nationalities then indeed we welcome all guests around the world. Thank you for staying with us. Sincerely, Madis Laid Executive Assistant Manager Swissôtel Resort Phuket Patong Beach

About the Swissotel Resort Phuket Patong Beach

Location 48 Ruam Jai Road, Patong, Phuket 83150

Property Features

Swissotel Resort Phuket Patong Beach offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 678 square feet (63 square metres) and includes conference space. A nightclub, a rooftop terrace, and spa services are also featured at the luxury Swissotel Resort Phuket Patong Beach. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Patong hotel.

  • 384 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 678 sq ft of conference space
  • 63 sq. m of conference space
  • Built in 2007
  • Nightclub
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Swissotel Resort Phuket Patong Beach offers 384 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Flavours – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

D Bar – On-site lobby lounge. Happy hour is offered. Open daily.

Grab & Go – On-site coffee shop. Open daily.

On Top Rooftop Pool & Bar – Overlooking the ocean, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

2 outdoor swimming pools are on site along with a 24-hour fitness centre.

Spa Services

The Spa has 2 treatment rooms, including rooms for couples. Services include Thai massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Number of treatment rooms 2
  • Thai massage
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 11:30 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 15

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Swissotel Resort Phuket Patong Beach offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1425.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Swissotel Resort Phuket Patong Beach

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Property follows sanitisation practices of GBAC STAR Facility Accreditation (global expert)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safety and Health Administration (Thailand)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 300 for adults and from THB 177 for children
  • Airport shuttle fee: THB 1300 per vehicle (one-way)
  • Rollaway bed fee: THB 1425.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • dusitD2 phuket
  • dusitD2 phuket Kathu
  • Swissotel Phuket Patong Beach
  • dusitD2 phuket resort Kathu
  • dusitD2 resort phuket
  • dusit D2 Phuket Resort Patong
  • Courtyard Patong
  • dusit D2 Phuket Patong
  • dusit D2 Phuket
  • Swissotel Resort Phuket Patong Beach
  • Courtyard Patong
  • Courtyard By Marriott Phuket At Patong Beach Hotel Patong
  • dusitD2 phuket resort
  • Swissotel Phuket Patong Patong
  • Swissotel Resort Phuket Patong Beach Hotel
  • Swissotel Resort Phuket Patong Beach Patong
  • Swissotel Resort Phuket Patong Beach Hotel Patong

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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