4/10 Poor
Robert
Travelled with partner
26 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**2-Star Review:**
My stay at the hotel was quite disappointing. Upon arrival, the reception area did not provide any guidance about the hotel amenities, leaving us to discover things on our own. We had to inquire about the pool, which closes at 7 PM—way too early for guests. Once the pool was closed, the only option was to head to the restaurant for food or drinks. While I understand the need to close the pool, it would have been nice to have access to the outdoor lounge chairs for relaxation.
The staff's demeanor was inconsistent; some were friendly, while others barely acknowledged us. Additionally, the phone in our room was out of order, forcing us to trek down to reception for any assistance.
Towel availability was another issue; on our last night, we didn't receive any towels despite asking multiple times. Although they eventually sent some up, it was a hassle. The air conditioning also malfunctioned but was fixed after reporting it.
The most unpleasant aspect of our stay was the pervasive smell of mildew in the hallways and our room. I felt uncomfortable walking on the floor without slippers due to the uneven surfaces covered by rugs. We were on the third floor, and the condition of the flooring was far from ideal.
Lastly, the food was underwhelming and did not meet expectations. Overall, I wouldn't recommend this hotel and certainly wouldn't return.
Robert
Stayed 4 nights in Aug 2024
