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Regis Hotel & Spa

3.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Regis Hotel & Spa

Garden
Outdoor spa tub
Pool waterfall
Standard Double Room, 2 Double Beds | View from room
View from property

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Housekeeping

Explore the area

Map
3a avenida 3-47 zona 2, Panajachel, Solola
  • Multiple Use Area Lake Atitlan Basin
    1 min walk
  • Casa Cakchiquel Arts Center
    2 min walk
  • Pizzeria Florencia
    1 min walk
  • Quetzaltenango (AAZ-Los Altos)
    112 min drive
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | View from room

Standard Double Room, 2 Double Beds

  • 31 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

  • 35 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

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View from property

Porta Hotel del Lago

Pool
Hot tub
Spa
Pet-friendly
4.2 out of 5, Very good, (918)
The price is €159
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Porta Hotel del Lago

About this property

Regis Hotel & Spa

Family-friendly hotel with a full-service spa and a sauna
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, massage/treatment rooms, and concierge services.
Regis Hotel & Spa offers 24 accommodations with complimentary toiletries. Rooms open to patios. These individually decorated accommodations include desks. Beds feature premium bedding. Cable television is provided.

Bathrooms include showers. This Panajachel hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Regis has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna. The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. There are hot springs open between 9:00 AM and 9:00 PM.
Our customers tell us they can't get enough of the helpful staff at Regis Hotel & Spa. During your stay, you're just a quick walk from Lake Atitlán. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Treat yourself to facials, massages, or aromatherapy at Regis
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Onsite recreation includes hot springs, a sauna, and a playground
  • Steps from Multiple Use Area Lake Atitlan Basin and Casa Cakchiquel Arts Center
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Regis Hotel & Spa offers its guests a full-service spa, hot springs, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Regis Hotel & Spa. Self parking is free.

This 3.5-star Panajachel hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10 AM.
Regis Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–10 AM: USD 15-20 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Bike parking
  • Full-service spa
  • Hot springs
  • Playground
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • In-room childcare (surcharge)
  • Playground

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot springs/mineral springs
  • Hot springs open from 9:00 AM to 9:00 PM
  • Hot springs water temperature (Celsius) - 32
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Grab bar near toilet

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Fireplace in reception
  • Locally owned and organised tours and activities
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 24-inch TV
  • TV channels

More

  • Desk
  • Eco-friendly cleaning products used
  • Individually decorated
  • Iron/ironing board (on request)
  • LED light bulbs

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 6:30 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 6:30 AM - 9:00 PM.
Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Hot springs access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Regis
Regis Hotel Panajachel
Regis Panajachel
Regis Hotel Spa
Regis Hotel & Spa Hotel
Regis Hotel & Spa Panajachel
Regis Hotel & Spa Hotel Panajachel

Regis Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 315 out of 577 reviews" "
Rating 8 - Good. 183 out of 577 reviews" "
Rating 6 - Okay. 53 out of 577 reviews" "
Rating 4 - Poor. 13 out of 577 reviews" "
Rating 2 - Terrible. 13 out of 577 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Annie

Travelled with family
Liked: Cleanliness
Safe & quiet place, nice fresh herbals smell, love thermal water, massage I asked strong and was too strong, room did not have iron for my clothes, no A/C, no refrigerator, no coffee machine, no bathtub, on my registration said breakfast included, they did not provided, overall for the price I was expecting something better
Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the thermal water pools are awesome.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is beautiful with the landscaping, hot springs, spa and other amenities. The staff service level is outstanding.
Stayed 2 nights in Aug 2024

6/10 Okay

Isabella

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was average the customer service was OK we arrived around 12 and they said there weren’t any rooms available and to come back at 2 when we came back around 1:45 they said there wasn’t ain’t rooms available and around 2:15 they said the same but allowed two other families in a room. I confronted the front desk and she wasn’t very nice but still gave me a room . I was just confused on the available because it kept changing . The bathroom was dirty as well.
Stayed 1 night in Aug 2024

6/10 Okay

Charles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated and dirty room. No AC
Stayed 2 nights in Jul 2024

8/10 Good

Ana Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd like air conditioner in the room
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the gardens and friendliness of the staff
Stayed 4 nights in May 2024

10/10 Excellent

Johanna, Baldwin Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel close to the lake
Stayed 1 night in Aug 2024

10/10 Excellent

Verenisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are lush/green and clean, it made us feel we were truly away from the city and instead nestled somewhere in the forest. After a long day of walking and touring the small towns, we returned to the hotel to enjoy the steamy hot springs. Additionally, the room offered super hot water for showering (I’m not complaining, I’m glad I had hot water).This location is extremely central to everything- morning walks for coffee, 5-7 minute walk to the lake, and many restaurant options. The one negative was that the room next to us were talking loud past 11pm and at 5:30am they had the music going.
Stayed 3 nights in Jul 2024

10/10 Excellent

paula

Liked: Property conditions & facilities, room comfort
Liked it
Perfectly located for food drink and shopping. Wonderful thermal pools were wonderful. Didn’t use the teams cal but there is one as well. Beautiful landscaping also.
Stayed 1 night in Jul 2024

10/10 Excellent

Carmen, Great Neck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to the main street
Stayed 1 night in Jun 2024

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall it was a good place to stay! Met all of our needs and it was nice having a restaurant onsite.
Stayed 2 nights in Jul 2024

10/10 Excellent

Subha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are absolutely beautiful with big spacious rooms and bedrooms. Sauna was fabulous after long days of shopping and traveling across the lake. We would definitely stay here again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Erica

Stayed 2 nights in Jun 2024

10/10 Excellent

Lucy S

Liked: Cleanliness, staff & service, property conditions & facilities
Is a cozy place loved the garden and the hot stone jacuzzi
Stayed 2 nights in Jun 2024

4/10 Poor

Rosalind

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
In fairness to the hotel, this was just not the right hotel (hostile) for me. No refrigerator, no ice, no AC, not smart tv, room outdated but staff was awesome! The location is perfect too.
Stayed 3 nights in Jun 2024

10/10 Excellent

cs

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise in the middle of Panajachel. Hotel is on Calle Santander where all the action is. Tons of shopping and restaurants. An easy 5 minute stroll to the lanchas. The best part is the hot springs tub on the hotel grounds. Hotel grounds are well kept and great security and hotel staff. Stayed here with kids and they have a little play area with swings.
Stayed 1 night in Jun 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

4/10 Poor

Iljich

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room that was assigned to me near to it was a draining piping construction and the smell was strong and not good., the second room was a liking in the roof.
Stayed 2 nights in Jun 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful sanctuary right in the middle of the tourist area. The spa area is really good, if your pool is not quite hot enough they turn on the volcano and bring it up to proper onsen temperature, which is pretty cool. Very clean rooms. We didnt have breakfast as the hotel is surround by eating options.
Stayed 2 nights in Jun 2024

2/10 Terrible

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet,safe,and well located
Stayed 5 nights in May 2024

10/10 Excellent

Xiomara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of people. They are super respectful and always willing to help. Help with luggage after hours, etc. A really good place
Stayed 1 night in Jun 2024