2/10 Terrible
William
28 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived I was looking forward to a nice hot shower to wash away the long days journey (I traveled all day and had a 3-hour layover in Vegas). I noticed that water was coming from the shower faucet when I went in, didn’t expect to have a difficult time turning it off. Well I couldn’t get it to turn off and called the front desk. They sent over the security guard to check it out. He took 15 min trying to turn it off, but a slow trickle of water was left on. In the morning/afternoon I couldn’t get any water to come out. They had no room to switch me to and when I asked for a discount on the room, they said they would have to check on that. I got nothing and paid over $170! RIP OFF! I will never stay there again. At the very least they could have deducted the charge for late checkout!! I still get furious thinking about this ordeal. No professionalism at this location
William
Stayed 1 night in Nov 2024