Ksar Shama

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ksar Shama

2 outdoor pools, pool umbrellas, pool loungers
Lobby lounge
View from property
Hypo-allergenic bedding, individually decorated, free WiFi, bed sheets
Suite, 2 Bedrooms (Ksar) | Living room

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Spa
  • 24/7 front desk
  • Pool
  • Breakfast included

Explore the area

Map
Marigha Ouirgane, Ouirgane, 42150
  • Toubkal National Park
    1 min walk
  • Barrage Ouirgane
    11 min walk
  • Oukaimeden
    84 min drive
  • Marrakech (RAK-Menara)
    63 min drive

Room options

Suite, 2 Bedrooms (Ksar)

  • 30 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Standard Double Room

  • 10 sq m
  • Sleeps 3
  • 1 Double Bed

Superior Double Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

Suite (Ksar)

  • 25 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Junior Suite

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Ksar Shama

Hotel in Ouirgane with 2 restaurants and 2 outdoor pools
2 restaurants, 2 outdoor pools, and a full-service spa are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a sauna are onsite.
Ksar Shama offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and bathrobes. These individually decorated accommodations have separate sitting areas. This Ouirgane hotel provides complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room and Turkish bath/hammam. The spa is open daily.
During your stay at Ksar Shama, you're just a quick walk from Toubkal National Park. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar, and a bar/lounge
  • Take a swim in the 2 outdoor pools
  • Indulge with facials, massages, or body treatments at the spa
  • Amenities include a front-desk safe, laundry facilities, and a multilingual staff
  • Onsite recreation includes a steam room, a sauna, and bike rentals
  • Steps from Toubkal National Park and 11 minutes by foot from Barrage Ouirgane
  • Airport shuttle service available for a fee
Ksar Shama offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, a library, and barbecue grills are also featured at Ksar Shama. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Ouirgane hotel.

Guests are served free continental breakfast daily from 8:30 AM to 11:00 AM.
Ksar Shama has 2 restaurants on site.
Room service (during limited hours) is available.

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free continental breakfast available daily 8:30 AM–11:00 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities

Conveniences

  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV/satellite channels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Fireplace
  • Individually decorated
  • Separate sitting area

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 13.20 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 20 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ksar Shama
Ksar Shama Hotel
Ksar Shama Hotel Ouirgane
Ksar Shama Ouirgane
Ksar Shama Hotel
Ksar Shama Ouirgane
Ksar Shama Hotel Ouirgane

Ksar Shama Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 16 reviews" "
Rating 8 - Good. 7 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Abderrahmane

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Tout est sale ! A fuir
Cet établissement est sur-noté et les images postées par la direction sont surréalistes. Voici pourquoi : Chambre : La chambre étais très sale, avec des draps mal lavés et des housses de canapé tachées de chocolat bien frais. On sentais que le ménage avait était bâclé Le lit était inconfortable Absence de télévision Salle de bain sale et non équipée du strict minimum, a savoir du savon ! On a dû le demander à la réception pour l’avoir le soir Piscine : Piscine complètement opaque ! Je n’ai jamais vu une piscine aussi sale ! Les parois infestées d’algues. Quand j’en ai parlé à la direction, j’ai compris qu’elle n’était pas filtrée quotidiennement !!! Petit déjeuner : Petit déjeuner servi à table mais après une demi heure d’attente, alors qu’on est arrivés tôt et qu’il n’y avait que nous et une autre table à servir. Le petit déjeuner est limité à des aliments gras et bourratifs (meloui, harcha, cake degeulasse) le tout servi dans des assiettes mal lavées Cadre général : Y a beaucoup d’alcooliques dans l’établissement. On a même trouvé une bouteille et des verres dans les jardins. Et heureusement qu’on l’a vu avant notre enfant de 3 ans qui a failli boire le verre pensant que c’était de l’eau
Stayed 3 nights in Aug 2021

6/10 Okay

Marina

Travelled with family
Disliked: Staff & service
The place is beautiful with huge potential, well maintained gardens a restaurant and lounge area with great atmosphere and character, furniture and accessories clearly chosen with great taste and care. The pool and terrace is lovely albeit in need of some repairs. The rooms are nicely set in the gardens with their own terrace, bathrooms are basic with large windows inside the shower and curtains or screens missing, bedrooms are nicely furnished but basic lacking accessories or a personal touch. What really lets the place down however is the service. Not once either by the pool or on the terrace would someone ask whether you needed something, drinks ordered at the bar take ages to arrive, choice is extremely limited. The same is true for food, table setting is basic, you might have to ask for a napkin or for yor food to arrive at the same time, waiting times ( the place was mostly empty) are long and the meals are at best ok, breakfast however was nice. The manager showed little concern for the guests, no real effort was made to provide information regarding surroundings when asked.
Stayed 2 nights in Aug 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place.

4/10 Poor

DD, Manchester UK

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Never again
I stayed here 4 years ago and the room was excellent and the european staff fine. Hpwever the food was terrible. 3 of us stayed for 4 nights in late March 2018 There were no other guests, the new moroccan manager has only been there a month and said he recognises the problems Dinner was 15euros, a disgraceful price for what you get. The food was even worse than last time, the menu didnt change over 2 nights and the tagines were of poor quality,. We wondered were all the good looking meat went because we had only gristle, I had the chicken and there was hardly any meat on it. The last night we eat elsewhere Breakfast was the same everyday , however I asked for eggs and got then , hard boiled but better than the thin gruel they called porridge Last time I had plenty of wood to make my own fire, this time I had to ask for wood , a gentleman turned up and lit the fire , he left me a few twigs that lasted all of 30 mins. I didnt bother the next 3 nights I used the air con, worked fine. The good bits, excellent clean pool, good location for valley walking, huge beds.
Stayed 4 nights in Mar 2018

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to get off the grid
Amazing place with incredibly helpful staff. A true oasis with beautiful scenic backdrop. Would absolutely return.

8/10 Good

Brenda, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nestled between mountains
I stayed for one night. The bathroom was cold but the room was big and comfortable the food was great. It's a great place if you want to get away from Marrakech.

10/10 Excellent

james, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ksar shama i will be back
Lovely hotel. Very clean. Great location. The most helpfull staff possible and great food. All round excellent . Will definately return. Big thanks to assia on the reception for all her time and help as i changed travel plans last minute.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool area but cold pool water.
Our 3rd stop while travelling in Morocco and the first two riads set a very high standard. Limited food available here with a small menu and not the quality we were used to elsewhere. Slow drinks service when poolside. Very dark rooms.

8/10 Good

Yasin

Travelled with family
Liked: Staff & service, property conditions & facilities
Mitigée...
Le lieu est vraiment magnifique : la végétation, la vue sur la montagne... les chambres (suites) sont spacieuses. Mais mon sentiment reste mitigé à cause de la propreté de la piscine très moyenne, l'état des transats autour qui ne sont sales et pas nettoyés, les coussins complètement affaissés... Le personnel ne porte pas de masque (alors que nous sommes en plein contexte COVID)... On a réservé pour 2 adultes et 2 enfants et quand on est arrivé, les lits enfants (banquettes) n'étaient pas prêts... J'ai demandé qu'on prépare leurs lits et la dame m'a apporté des draps et... est repartie sans faire les lits... De plus, il y a aucune alèse sur les matelas, seulement un drap, ce qui n'est pas très propre... La dame de l'accueil, en entrant dans la chambre, a ouvert les rideaux, et ils sont à moitié tombés des rails. Elle a dit à mon mari de les remettre lui même, qu'il pouvait monter sur la table de de chevet pour les remettre... Bref, le cadre est splendide mais le service franchement moyen pour le prix.
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'établissement était très joli... Pas de personnel accessible et petit déjeuner "dégueulasse"accueil inoubliable. Disponibilité +++ Nous y retournerons
Stayed 1 night in Jun 2019

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Hubert Johannes, Österreich

Disliked: Cleanliness, property conditions & facilities, room comfort
Vorsicht! Die besten Jahre sind vorbei.
Wir, eine 5-köpfige Familie, verbrachten hier zwei Nächte im April 2017. Gleich bei der Ankunft wurde klar, dass wir bei dieser Buchung einen Fehlgriff getan hatten. Es herrschte Geisterstimmung, nur eine Handvoll Gäste außer uns in einer weitläufigen Anlage. Außenanlagen verwahrlost, Garten ungepflegt, Sitz- und Liegeauflagen verschmutzt und zerrissen. Bungalows mäßig sauber, auf den Wegen lagen Zigarettenstummel. Restaurant: Speisenauswahl sehr beschränkt, Spaghetti wurden kalt serviert. Wifi funktionierte nie, unsere Kids bekamen die Krise. Positiv: Trinkbare Weine zu fairen Preisen

8/10 Good

virginie, d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Hôtel bien situé pour une halte sur la route de Taroudant ou alors visite de ouirgane,ou remonter par Asni. Qualité des aménagements intérieurs et extérieurs, très bon rapport qualité prix.

8/10 Good

Leif, Kbh.

Liked: Cleanliness, staff & service
Langt væk..
Hotellet ligger perfekt, hvis man regser gennem bjergene (godnok ikke helt på de angivede gps-koordinater- de rigtige koordinater:31.19925, -8.04872). Værelset var stort og lækkert,-dog lidt køligt. Maden i restauranten var ikke af højeste kvalitet. Wifi virkede kun sporadisk. Men man befinder sig trodsalt midt i bjergene, så man kan heller ikke forvente sig det vilde. Prisen var trodsalt god (bedst hvis man betaler i Dihram, -i forhold til Euro). De tager kun keditkort hvis forbindelsen virker,-så tag kontanter med.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Un coin de paradis dans l'atlas
Un endroit très calme au milieu d'une oliveraie avec pour toile de fond l'atlas. La piscine est très agréable, très propre et bien aménagée avec des transats. La cuisine est locale et simple. La literie mériterait d'être plus confortable.