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Brookstreet

4.5 star property
VIP Access

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Photo gallery for Brookstreet

Property entrance
Ice skating
Reception
Terrace/patio
Fountain

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Parking available
  • Room service
  • Pool
  • Spa

Explore the area

Map
525 Legget Drive, Ottawa, ON, K2K 2W2
  • Kanata Centrum Shopping Centre
    ‪7 min drive‬
  • Bell Sensplex
    ‪8 min drive‬
  • Tanger Outlets
    ‪10 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 46.0 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Golf View

Deluxe Room, 1 King Bed, Balcony, Golf View

Deluxe Room, 1 King Bed, Balcony, Golf View

  • 44 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

Wingate by Wyndham Kanata West Ottawa

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, (1584)
The price is €141
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Wingate by Wyndham Kanata West Ottawa

About this property

Brookstreet

Luxury Ottawa hotel in Kanata with a full-service spa
This hotel features a full-service spa, a golf course, and an indoor pool. WiFi in public areas is free. Other amenities include a restaurant, a health club, and a bar/lounge.
Brookstreet offers 276 accommodations with minibars and safes. Beds feature premium bedding. 37-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club and complimentary bicycles. An indoor pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Au Naturel Spa has 13 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology.
Our customers tell us they can't get enough of the pool at Brookstreet. During your stay, you'll be close to Canadian Tire Centre. You'll find features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Enjoy golf course views while dining at Perspectives Restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking, self parking, and RV/bus/truck parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with massages, body scrubs, or body treatments at Au Naturel Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a golf course, a gym, and complimentary bicycles
  • Guests have great things to say about the pool and the location
  • 9 minutes by car from Canadian Tire Centre and 7 minutes from Kanata Centrum Shopping Centre
  • Pets welcome for a fee
Brookstreet offers its guests a full-service spa, a golf course, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 27986 square feet (2600 square meters) and includes conference space. A seasonal outdoor pool, a health club, and spa services are also featured at the luxury Brookstreet. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Ottawa hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 10:00 AM.
Perspectives Restaurant - Overlooking the golf course, this restaurant serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CAD 15.95 per night; includes in/out privileges)
  • Valet parking on site (CAD 24.95 per night; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: CAD 16.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Perspectives Restaurant

Things to do

  • Free bike hire
  • Full-service spa
  • Golf course
  • Golf driving range
  • Health club
  • Hiking/biking trails
  • Ice skating
  • Indoor pool
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference space (27986 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • 13 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • In-room accessibility
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 37-inch plasma TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per pet (varies based on length of stay), plus a deposit of CAD 250.00 per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 16.00 per person
  • Self parking fee: CAD 15.95 per night (in/out privileges)
  • Valet parking fee: CAD 24.95 per night (in/out privileges)
  • Pet deposit: CAD 250.00 per stay
  • Pet fee: CAD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Brookstreet
Brookstreet Hotel
Brookstreet Hotel Ottawa
Brookstreet Ottawa
Brook Street Hotel
Brookstreet Hotel
Brookstreet Ottawa
Brookstreet Hotel Ottawa

Brookstreet Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1008 reviews
Rating 8 - Good. 230 out of 1008 reviews
Rating 6 - Okay. 84 out of 1008 reviews
Rating 4 - Poor. 33 out of 1008 reviews
Rating 2 - Terrible. 26 out of 1008 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Olivia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, lots of open space and convenient for many places in the area.
Stayed 3 nights in Nov 2024

4/10 Poor

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean well appointed hotel room. However one of the worse nights I have spent in a hotel. Went to bed at 11, was just falling to sleep when some kids out in the hallway it seemed started screaming. Got the adrenaline going. Started to doze off again and the same thing happened. Wide awake this time. Then people were opening and closing their doors until 3 am when exhaustion took over and I slept for a few hours. In the morning when we tried to leave the underground parking, we had left our keys at reception during checkout leaving us no way to get out of the garage. Had to call for help multiple times, with a line of cars behind me, before someone answered and raised the exit bar
Stayed 1 night in Nov 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Nov 2024

10/10 Excellent

SARAH J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel. Very nice!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Shaelah

Stayed 1 night in Nov 2024

10/10 Excellent

Su

Travelled with partner
All around excellent experience!
Stayed 1 night in Nov 2024

10/10 Excellent

Rose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very comfy beds and quiet. Slept great!
Stayed 1 night in Nov 2024

10/10 Excellent

shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went well.
Stayed 1 night in Nov 2024

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, loved the balcony and live jazz bar
Stayed 3 nights in Nov 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here a few times now and it's a beautiful spot. Hotel is great and restaurants are also delicious. In our room the shower was half working - half the water passed thru the shower head and half remained out the drain. The clock doesn't quote work as some of the LED lights didn't work anymore.
Stayed 1 night in Nov 2024

8/10 Good

CARMEN ROSA

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Confortable, moderne , mais la propreté 😞
Moderne, confortable mais la propreté de les aires communes comme le tapis de les couloirs de l’étage de notre chambre était sale les 3 jours de notre séjour, aussi les portes en verre du balcon de la chambre était taché par empreintes des doigts
Stayed 2 nights in Oct 2024

10/10 Excellent

James, Lindsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at Brookstreet. It's a great relaxing hotel. Restaurants are excellent quality
Stayed 2 nights in Nov 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at Brookstreet. Great staff. Beautiful rooms
Stayed 1 night in Nov 2024

2/10 Terrible

Angelo

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I sent this email to this hotel. Also followed up with another message, and got no reply. Customer service is abysmal. My letter to them: Recently, I’ve started staying at Brookstreet regularly. My parents are in a nearby elder care facility, and the your hotel has been a convenient and comfortable place to stay when visiting them. I typically stay overnight and can visit them twice, the evening when I arrive, and the following day, before heading home. Last weekend, however, was an exception. I had a junior suite booked for the night of November 22. The hotel was very busy and was hosting an event. I arrived after 4 pm, the check-in time, and was told my junior suite was not available yet. A rush was put on getting the room ready, and I was told it would only be a few minutes. I was given a drink voucher and asked to wait in the bar and told I’d be called on my cell phone when the room was made up. By around 5:30, my phone had not rung. I went back into line and when I got to the counter, the hotel representative told me that my room was still not ready but would see if I could be put somewhere else. Another junior suite was found, and sometime around 5:45 or 6 pm I finally got checked in. It was now too late to join my family for dinner. As well, the room to which I was assigned was directly over the party tent for an event. There was loud music playing in the evening. This was not a quiet or pleasant stay, not worth the $363. Any they don’t care.
Stayed 1 night in Sep 2024

10/10 Excellent

Magda Isabel

Stayed 1 night in Oct 2024

6/10 Okay

Giles

Business traveller
Liked: Cleanliness
I only go to this hotel because of its location.
Stayed 1 night in Oct 2024

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent located
Stayed 7 nights in Oct 2024

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2024

8/10 Good

Michael

Stayed 2 nights in Sep 2024

2/10 Terrible

Parsa

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
There were people partying at 4 am on our floor. This woke us up and caused extreme inconvenience since we have a baby who needed to be put back to sleep. The party was stopped only after I called down and complained. On the next morning, I expressed this to the rep and all she did was gave me a card to talk to the manager to see if I can get discounts for future stays! I am not going to stay there again so the discount is of no use. Providing a good night sleep is the only thing we needed from them which they failed to provide!
Stayed 1 night in Oct 2024

10/10 Excellent

Dan

Stayed 1 night in Sep 2024

10/10 Excellent

Willow

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

James, Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Taylor

Stayed 1 night in Sep 2024