When we arrived, the unit smelled musty, with hurricane shutters closed and the AC and dehumidifier off. The unit felt unprepared, as if unoccupied for weeks. After opening the shutters and airing it out, we tried to turn on the AC, but the thermostat was locked, and the unit was 76F. We contacted Rhyse, who attributed the issue to a power surge and promised a fix. Upon returning from dinner, the thermostat was replaced.Shutters opened, the accommodations clearly didn’t match the pictures. The furniture was old/worn, throw pillows were dirty, and the space was much smaller than depicted. The front door oddly opened into the BR barely missing the bed.The bathroom, depicted as having a modern walk-in shower, instead had a dirty shower curtain. Only one set of worn towels were provided, with two thin beach towels as backups. The TV didn’t work, so the PM worked on it the next morning, but it continued cutting out.Rain was forecasted but the unit was too unpleasant for indoor time. When the sun briefly appeared, we visited the pool but couldn’t access the beach due to a steep ledge and overgrown foliage. Frustrated, we rescheduled our flight/informed Rhyse.At checkout, stripping the bed per instructions, we found dried blood on a pillow. Unhappy with our experience, we contacted Rhyse to request a partial refund; she refused, later billing us for a new thermostat and extra cleaning which clearly predated our stay.