See all properties

Surestay Plus By Best Western Orlando Lake Buena Vista

2.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Surestay Plus By Best Western Orlando Lake Buena Vista

Outdoor pool
In-room safe, iron/ironing board, bed sheets
Reception
Outdoor pool
Front of property

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Parking included
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
8200 Palm Pkwy, Orlando, FL, 32836-6427
  • Orlando Vineland Premium Outlets
    4 min drive
  • Lake St Cafe and Bar
    6 min walk
  • Meadow Woods Station
    16 min drive
  • Orlando, FL (MCO-Orlando Intl.)
    22 min drive

Room options

View all photos for Suite, 1 King Bed, Accessible, Kitchen (with Sofabed)

In-room safe, iron/ironing board, bed sheets

Suite, 1 King Bed, Accessible, Kitchen (with Sofabed)

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Kitchen (with Sofabed)

In-room safe, iron/ironing board, bed sheets

Suite, 2 Double Beds, Accessible, Kitchen (with Sofabed)

  • 51 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Separate Living Room;with Sofabed)

In-room safe, iron/ironing board, bed sheets

Suite, Multiple Beds, Non Smoking, Kitchen (Separate Living Room;with Sofabed)

  • 74 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, Multiple Beds, Accessible, Kitchen (with Sofabed)

In-room safe, iron/ironing board, bed sheets

Suite, Multiple Beds, Accessible, Kitchen (with Sofabed)

  • 75 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Separate Living Room;with Sofabed)

In-room safe, iron/ironing board, bed sheets

Suite, 1 King Bed, Non Smoking, Kitchen (Separate Living Room;with Sofabed)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Separate Living Room;with Sofabed)

In-room safe, iron/ironing board, bed sheets

Suite, 2 Queen Beds, Non Smoking, Kitchen (Separate Living Room;with Sofabed)

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Double Beds, Accessible, Kitchen (with Sofabed)

In-room safe, iron/ironing board, bed sheets

Suite, 2 Double Beds, Accessible, Kitchen (with Sofabed)

  • 51 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

Front of property

Comfort Inn & Suites Kissimmee by the Parks

Pool
Hot tub
Breakfast included
Kids pool
3.8 out of 5, Good, (507)
The price is €139
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Comfort Inn & Suites Kissimmee by the Parks

About this property

Surestay Plus By Best Western Orlando Lake Buena Vista

Hotel with free breakfast, near Orlando Vineland Premium Outlets
This smoke-free hotel features an outdoor pool, a fitness center, and concierge services. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free theme park shuttle. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. Housekeeping is available on request.
Surestay Plus By Best Western Orlando Lake Buena Vista offers 123 air-conditioned accommodations with safes and hair dryers. Accommodations have separate dining areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with cable channels. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of Surestay Plus By Best Western Orlando Lake Buena Vista's great location. During your stay, you'll be close to Disney Springs™. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Guests have good things to say about the accommodations for the spaciousness and overall comfort
  • Just a 4-minute drive from Orlando Vineland Premium Outlets and 5 minutes from Disney Springs™
  • Free theme park shuttle service
Surestay Plus By Best Western Orlando Lake Buena Vista offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. Free breakfast is served daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Surestay Plus By Best Western Orlando Lake Buena Vista. Self parking is free.

This Orlando hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 9:30 AM.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available
  • Free theme park shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–9:30 AM

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool
  • Separate dining area
  • Sofa bed

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Double sofa bed
  • Heating

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Dining room

More

  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from November 3 2023 to November 30 2024 (completion date subject to change). The following areas are affected:
  • Laundry facilities
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Surestay Plus By Best Western Orlando Lake Buena Vista Hotel
Surestay Plus By Best Western Orlando Lake Buena Vista Orlando

Surestay Plus By Best Western Orlando Lake Buena Vista Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 363 out of 1078 reviews" "
Rating 8 - Good. 228 out of 1078 reviews" "
Rating 6 - Okay. 179 out of 1078 reviews" "
Rating 4 - Poor. 129 out of 1078 reviews" "
Rating 2 - Terrible. 179 out of 1078 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Don

Travelled with family, Travelled with family and small children
Liked: Staff & service
The rooms are not what is shown in the pics. Its much older and the bathroom had a very high bad scent. Quiet hotel which was a plus!
Stayed 2 nights in Sep 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities
They are in the middle of remodeling. So that's why it didn't get five stars everywhere, but it was a very good place to stay
Stayed 1 night in Sep 2024

2/10 Terrible

Barbara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Remodeling Mess.
Ants in our room and never had a complete set of towels. Front DeskPersonnel was great. Phone didn’t work. Iron didn’t work and got another one. Hair dryer didn’t work and got another one. Breakfast was great.
Stayed 5 nights in Sep 2024

6/10 Okay

Leidy

Stayed 3 nights in Aug 2024

4/10 Poor

Alma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist was awesome and she was very friendly. The hotel is going under a huge maintenance and there was no warning of people going to work early in the morning on Labor Day. There were cockroaches in the bathroom. Had to kill about 3 of them and the carpet was slightly wet. I’m guessing cause it was “carpet cleaned” and there is paint, dirt, damaged doors and hallways
1 of 3 that I killed. That was the smallest one before the big ones came out
Stayed 1 night in Sep 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay a lot.
We stay at this hotel a lot. We are a special needs family. The rooms are large and clean with a large fridge, microwave, and stove top. We have never had an issue and the staff is super friendly. For the price a great hotel.
Stayed 2 nights in Aug 2024

2/10 Terrible

Rose

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we had there was black mold in bathroom and was infested with roaches in living room, kitchen & bathroom. Kitchen had no pots to cook anything, overall room smelled as well. Wasn’t offered any discount or reward points for inconvenience just switch of room. FYI hotel is being renovated construction everywhere which isn’t listed on web page
Stayed 8 nights in Aug 2024

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Jasmin

Liked: Cleanliness, staff & service
Very quite I know they are renovating but still very accomodating. Very good breakfast and very clean
Stayed 5 nights in Aug 2024

10/10 Excellent

ANNA GABRIELA JUDITH CHAVEZ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and great location, rooms are super spacious, they’ve been working on remodeling for months now but nothing that gets on your way
Stayed 26 nights in Jul 2024

2/10 Terrible

Gabriela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Samuel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia should not allow hotels that are under construction to be reserved. This hotel had wet carpet and industrial fans everywhere. Anyone with allergies could not stay there. Shower and towels dirty. I was very disappointed with the establishment.
Stayed 2 nights in Aug 2024

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Janet

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ants. Smell.
Stayed 1 night in Aug 2024

10/10 Excellent

Oluremi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 7 nights in Aug 2024

4/10 Poor

Erika

Disliked: Cleanliness, property conditions & facilities
Bugs
Stayed 3 nights in Aug 2024

4/10 Poor

RONEL

Disliked: Property conditions & facilities, room comfort
my clients were not happy at all with there stay they were not advised that the laundry was under construction so as theye were staying rhere for days there was noweher to get washing done for there onward trip and service was not good
Stayed 8 nights in Aug 2024

10/10 Excellent

Ritzy

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and quiet
Stayed 2 nights in Aug 2024

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
The bathtub was dirty, the room smelled like mold and felt damp like something was wrong with the cooling system
Stayed 4 nights in Aug 2024

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Jonny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Poor Conditions
We have stayed at this hotel before and booked again because of the amenities, specifically a microwave and fridge. This was advertised in the photos on the hotels.com website. Come to find out, they are phasing out their microwaves. We asked at the front desk about it and he said he would ask the morning crew to let us use the kitchen microwave. We asked the next morning and they said no. Also the hotel is pretty run down—I know it’s being renovated, but the conditions are poor on a number of levels. Additionally, there were multiple bugs in the room, including a roach. Will definitely put this hotel on our no fly zone hotels.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Quarto com cozinha bem localizado
Fiquei em um quarto ainda não renovado, quarto bom, amplo e confortável, arrumaram o quarto todos os dias. Cozinha com utensílios que facilitam bastante a estadia com crianças (geladeira grande, fogão, microondas, maquina de lavar louças, maquina café, torradeiras, armários, panelas, frigideiras, talheres, pratos, copos). Banheiro dos quartos antigos tem banheira, vi um quarto renovado que já era com chuveiro e box. A piscina já está funcionando, toda novinha, com móveis novos na área de piscina. Recepção e café ainda estão improvisados no hall devido às reformas. Café da manhã tem bebidas de máquina (sucos, leite, cafés), cereais, maquina de waffles, pão de forma, muffins, ovos, linguiça e uma fruta (maçã ou laranja). Tivemos alguns dias de problemas com elevador e internet devido a um vazamento que ocorreu durante as obras, mas no geral valeu o valor. Em relação às obras, vimos alguns quartos sendo renovados e em frente a estes tinha um pouco de poeira, mas no mais o hotel estava bem limpo. A localização é excelente.
Stayed 12 nights in Jul 2024