Lisa, the owner had good response time with my questions, house was clean, spacious for our family of seven, y self, husband, grown son, DIL, three granddaughters 10, 6, and 5. The day prior to checking in she called said we could check in early if we’d like…so we were 1.5 hours away, had a 10 am check out of our hotel, so this was great! Left the hotel, decided to drop off all the Christmas gifts and luggage so we could go grocery shopping. We went in, looked around briefly,. I opened the vertical blinds in the master bedroom, two slats broke off. I immediately texted Lisa, and sent pictures. She called me, said they were not mentioned by housekeeping,. She later messaged me saying I must not have opened them correctly. We had a very cold night(32 when we woke up) , I messaged asking her to turn the heat on…she did, and after a few requests she gave me the code to set it ourselves…The next day our family arrived. The children wanted to swin, we paid the pool to be heated. They said it wasn’t very warm, I messaged her asking her to turn it up, and much debate and several calls she said no, it would cost her too much to do so. She asked if the jet's were running, they were not. She suggested the children to be taken out to do something other than swim. She needed the last call and said to keep her updated on the pool…she would let the pool man know we thought the jets weren’t working. This was Saturday, he would not be coming till Thursday. The next day my husband and I went swimming, it seemed colder to us, and was very dirty. She asked for pictures. I sent them, she said no way her pool guy would leave it dirty… she called, right away she said I feel like you are looking to ask me for money back for the pool heat. I was not. She asked me to keep her updated. On the phone she asked me to have my husband check the pool temp, twice. She kept accusing me of wanting a refund. My husband went outside the pool area, opened the lid to see the temp, as did my son….she started calling me I declined her calls, till she threatened me. She was going to call the sheriffs on me. I called her, she accused them of tampering with the equipment. There was no such thing done. Zero. She became very unhinged, and I did tell her this. She said many things, but the one thing that stands out was make sure your grandkids don’t break anything in my house, I don’t usually rent to people with kids. We rentsometimes 2,3 a yr. This was a 1st