4/10 Poor
Chelsea K.
12 Feb 2025
Disliked: Cleanliness
Disappointing Stay – Cleanliness Issues & Poor Maintenance
Our stay at Juan’s VRBO was extremely disappointing due to serious cleanliness and maintenance issues. Both large mattresses and sheets had urine stains and odors, making it clear that the bedding had not been washed or changed since the last guests. The shower curtains and liners in both bathrooms were covered in mold, adding to the unsanitary conditions.When I contacted Juan, he made an effort to resolve the issue by sending his cleaning lady back over. However, she arrived as we were leaving, despite me informing him we had morning plans. While she was kind and did her best to fix the situation, she was visibly shocked by the urine stains and smell. It was also clear that mattress protectors are not changed, even when they are visibly soiled.This situation took up far too much of our time. After coming back late at night and discovering the issue, we had to make last-minute sleeping arrangements, which was completely unacceptable. There were also no extra sheets or blankets available in the home.Additionally, the Minnie and Mickey Mouse pillows on the children’s beds were dirty and in need of replacement. The master bedroom’s TV was oddly placed far off to the side, with wall-mounted wire protectors that were no longer attached. The wall clock in the room only had one hand.In addition, while this is no fault of Juan’s, the clubhouse workout equipment was not all functional and overall not well kept. There
Chelsea K.
Stayed 2 nights in Feb 2025