4/10 Poor
Erick B.
28 Jan 2025
Disliked: Cleanliness
Property Manager sends soothing emails but takes very little to no responsibility
Be aware: The house and state of it are not as what it seems on the photos and VRBO listing.Be extra aware for the company that manages this house:In our case we were offered a late check out. We changed our plans accordingly. We accepted and paid the extra money. Then on the night before our departure at 10:30pm we received a message that they wanted to cancel the late check out because of a last minute inspection. We had to be out at 10am the next morning. This was very inconvenient as we had bought some groceries for the next morning and we had no transportation arranged until later that day (since we had the late check out). We had no clue how to deal with this. I told management that we can’t be out at 10am. Then the company decided to sent the police to get us out. Police arrived at 10:15am and at that time we already were almost completely out of the house and were about to take two Ubers to the airport. All our plans had to be changed very last minute which in the end cost us quite a bit of money. The management company (IHM vacations) had no empathy (apart from some emails that contained “We understand…”) but instead decided to escalate with getting police involved and with that ruining the last day of our vacation and causing a lot of stress and extra expenses.We never had any problems with the management company in the past.This review will most likely be followed by a dodging response from the company. But please all be warned for this company!
Erick B.
Stayed 21 nights in Jan 2025