2/10 Terrible
Edwin M.
20 Feb 2025
Place looks great online
Travelled with my senior executives, and I was now put in charge of booking our annual Florida House. They have been coming to reunion for 16, I am on my 12th year in Reunion during February. We have always had issues, but being younger I thought hey let's use VRBO. The listing says a grill. Yes it has one but it is chained. You do not know this until the checkin email is sent. So we had to spend money on a grill rental. Bosses were not thrilled. The TVs did not work, it took about 48 hours for that to be fixed. After the fact, only half of the TVs worked. They mentioned they would replace the 2 outdoor TVs and 4 common area TVs upstairs. They were not fixed in our 3 week stay. One electrical circuit was clicking in my bosses room so he had to move. That took about 4 days to fix. The microwave did not spin. They came and said they would need to replace the motor. They said 48 hours and they would fix it. Well we never had a microwave and they seemed to brick it so it stopped working completely. So ease of cooking and heating up breakfast in the morning was no longer an option. We called within 24 hours of lack of water heat (takes 5 minutes to heat up, not the end of the world) and also the water pressure in sink and upstairs. Nothing was done. Pool heat is broken. Rugs/Carpets are stained. pots and pans are disgusting. Trying to remedy this with property manager, they said all the above was worked on, so its out of there hands. Shame.
Edwin M.
Stayed 14 nights in Feb 2025