6/10 Okay
Laura W.
8 Nov 2024
Liked: Cleanliness
Lovely villa, disappointing ending
Had a 3 week stay here. A cleaner wasn't provided for the whole duration. There was no cleaning products at all. We had to go out and buy a mop & bucket, fairy liquid, cloths, bin bags we had to buy it all. The villa is lovely but there is a set of rules that says if the BBQ is dirty you're charged . We went to use it and it was dirty so we had to clean that too. The oven only has one shelf in it so if you cook you can only do enough to fit on that shelf. Looking through previous reviews we knew we needed to pack toilet roll and luckily we did as there was only enough for a week. Considering we paid over 5 thousand pounds for this stay it's not ideal. The water then got cut off through "non payment" so for 36 hours we had no toilet or showering facilities. The lady looking after this property for the owners said we would be entitled to a partial refund. We contacted the owners who agreed to a €400 refund.. after numerous emails and excuses we still have not had this and it has now been 3 months. She tried to make the water situation seem less bad by saying the cleaner needed an extra 3 hours clean due to dog hair. This is a dog friendly villa, they supplied no cleaner for 3 weeks and I paid for every cleaning item needed for me to keep this property clean. I washed all their towels and followed all instructions and felt like she was trying to justify the fact she never paid her water bill. The area and local businesses are lovely
Laura W.
Stayed 21 nights in Aug 2024