2/10 Terrible
Clara, West Point
Travelled with partner
4 Jan 2025
Disliked: Staff & service, amenities
Housekeeping came to our room at 7am tapping their keycard on the door instead of knocking properly, they walked right in turned on the lights and making noises. I raised my voice and said “Excuse me we’re still sleeping”. The housekeeper turned off the lights and slammed the door. Then again at 9:45am housekeeping walked right in our room turned on the lights and I raised my voice again saying “We’re still here!!” 😡 and slammed the door shut. I told my husband let’s just get up and leave this hotel. When we went downstairs to check-out I told the front desk receptionist about the housekeeping negligence she said “ I’m so sorry for that, I will let my housekeeping team not to do that knocking so early.” They offered no refund for the stay or even a future stay credit/vouchers.
Clara
Stayed 1 night in Jan 2025