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"First they gave me a room next to one with heavy works i made a réclamation and they gave me another one but overall the personal inefficient and unpl ... " More
27 Jul 2020 by Andrey Bychkov, Hotel Manager
Dear Dima, Thank you for choosing Mozart Hotel during your visit to Odessa. I investigated your review in detail and want to say the following. According to the hotel rules all guests when leaving hotel should let hotel staff know, that room is free now and ready for preparing for the next arrivals. You didn`t do that, telling us you will come back soon. Later, when checking the room, our staff discovered that you had not paid some extra charges, so we wanted to contact you by phone, which you indicated in the registration form, to clarify that. Unfortunately, you did not want to communicate with us, having blocked incoming calls from us. We are very sorry that you recognize our wish to contact you regarding payment as staff rudeness and miserable handling of guests. We wish you all the best during your next trip.
28 Dec 2018 by Mozart Hotel
Dear guest, Thank you for taking the time to leave us such a beautiful review. We look forward to serving you again. Sincerely, Irina Kolchak, General Manager of Mozart Hotel.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1238 square feet (115 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mozart Hotel. The hotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Odesa hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Mozart Hotel offers 78 accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. This Odesa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 11 AM and at the weekend from 8 AM to noon.
Mozart Hotel has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Mozart Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
