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Mainstay Suites Ocean City West

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mainstay Suites Ocean City West

Seasonal outdoor pool
Exterior
Property amenity
In-room safe, desk, iron/ironing board, free WiFi
Seasonal outdoor pool

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
  • Laundry
    Laundry

Explore the area

Map
12718 Ocean Gateway, Building B, Ocean City, MD, 21842
  • Tanger Outlet Center
    3 min walk
  • Ocean City Harbor
    3 min drive
  • Ocean City Boardwalk
    4 min drive
  • Ocean City, MD (OCE-Ocean City Municipal)
    6 min drive

Room options

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

In-room safe, desk, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking (Efficiency)

In-room safe, desk, iron/ironing board, free WiFi

Suite, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency)

Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency)

Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency)

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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Exterior
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The price is €68
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includes taxes & fees
6 Dec - 7 Dec
Comfort Suites Ocean City West

About this property

Mainstay Suites Ocean City West

Hotel with free breakfast, near Ocean City Boardwalk
This smoke-free hotel features a fitness center, coffee/tea in a common area, and a seasonal outdoor pool. Free breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Mainstay Suites Ocean City West offers 26 accommodations with safes and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Kitchens offer refrigerators, stovetops, microwaves, and dishwashers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
During your stay at Mainstay Suites Ocean City West, you're just a quick walk from Tanger Outlet Center. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free breakfast served daily
  • Free WiFi
  • Free self parking
  • RV/bus/truck parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business center, convenience store, and laundry facilities
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Ocean City Boardwalk and 7 minutes from Ocean City Beach
  • Pets welcome for a fee (restrictions apply)
Mainstay Suites Ocean City West offers its guests a fitness center and a seasonal outdoor pool. WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. The business-friendly Mainstay Suites Ocean City West also features an arcade/game room, a picnic area, and coffee/tea in a common area. Self parking is free.

This Ocean City hotel is smoke free.

Guests are served free breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (subject to charges) on site

Food and drink

  • Free breakfast available daily
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Fitness centre
  • Seasonal outdoor pool

Family friendly

  • Arcade/games room
  • Corner/local shop
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Laundry facilities

Business services

  • Business centre

Outdoors

  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Entertainment

  • 50-inch flat-screen TV
  • Premium channels

Food and drink

  • Dishwasher
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Maximum 2 (weight limit: 100 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Front desk staff will greet guests on arrival.

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Mainstay Suites Ocean City West Hotel
Mainstay Suites Ocean City West Ocean City
Mainstay Suites Ocean City West Hotel Ocean City

Mainstay Suites Ocean City West Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 93 reviews" "
Rating 8 - Good. 34 out of 93 reviews" "
Rating 6 - Okay. 4 out of 93 reviews" "
Rating 4 - Poor. 4 out of 93 reviews" "
Rating 2 - Terrible. 2 out of 93 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Gregory

Travelled with family
Liked: Staff & service
The pool area was nice. Even though there was a no smoking sign on the side door, people were constantly smoking there. The smokers kept messing with the door so it would not lock even though for security reasons, the door was not to be used as an entrance. Anyone can walk into the hotel through that door. The walls of the rooms are thin. I could smell weed through the connecting door to my room. The hotel is decent, but I would not stay there again because of the reasons stated above.
Stayed 7 nights in Aug 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stay
Stayed 2 nights in Aug 2024

8/10 Good

Jacqueline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Just a couple issues with musty or foul odor in the room and the “sliding” door to the bathroom was extremely difficult to open and close.
Stayed 1 night in Aug 2024

4/10 Poor

Jijen

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom door was broken and didn’t have locks in the bathroom…free breakfast was very poorly served ..besides that staffs were very polite and calm During our stay one of the customer complained about bed bug and after that I don’t know if it physiological or was for real ,my wife had some rashes like bed bugs bite ..
Stayed 3 nights in Aug 2024

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Patricia rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my spacious room with excellent kitchenette. Cleanliness of the room and great services provided.I also enjoyed the pool.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good 👍
Stayed 1 night in Aug 2024

6/10 Okay

Thomas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Not what you see in the pictures and not really pet friendly as you cannot take your dog in the elevator. Just not really worth the money for something that far from the beach.
Stayed 3 nights in Aug 2024

4/10 Poor

queen

Travelled with family
Liked: Amenities
Sharing my experience: The lights were out and the TV on giving enough light to see, I was folding clothes and getting the bags organized…I looked up and saw it…an adult BED BUG. The associate was patience with me as I was extremely distraught but the manager on the phone was absolutely horrible. That was the worst night of my life as we had to change rooms and the room was much much smaller than the previous room. We checked out in the morning and I will never return bugs are my worst fear. I don’t have any at home and I don’t want to bring them to my home. there are reviews that found bugs in the room and for some reason I didn’t see them until after my stay there. Weed smells in the hallway and the floors looked like that haven’t been shampooed in years. Eggs were watery and awful. For two days it was $620…I’d gladly pay more to avoid bed bugs.
Stayed 2 nights in Aug 2024

2/10 Terrible

Kerry

Disliked: Staff & service
Originally booked Saturday thru Monday. Changed the booking to add another day. So now was Saturday, checking out Tuesday. Check in was fine. The microwave was on a chair in our room and the stove did not work. Got maintenance to get the stove working and could deal with the microwave. Went to the beach on Monday came back to find the room keys don’t work. Went to the lobby and was told that our check out was Monday and all of belongings are on a cart. The manger was rude and asked if I had proof of my booking, to which I showed him. He said nope we have today and I am sold out. I asked for our belongings and when the cart came around the corner I was mortified. They just threw things in trash bags and any other suitcase/bag we had. Completely upset and embarrassed!! I asked for my receipt but again the rude manager said he couldn’t print it and walked away. When my husband got our things into our car I asked the girl at the fro t desk again for our receipt and she printed it out no problem, at the same printer the manger said wasn’t working. Our receipt says check out Monday. So I feel that they made a mistake and tried to cover it up. Never staying here again!!!
Stayed 2 nights in Aug 2024

4/10 Poor

Jaynese

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
I came with my family for a 3 night stay. We got there at 6pm for check in, lugged our stuff upstairs after my daughter almost got hit by elevator door cause they close so rapidly, then open our room to see it was filthy and never cleaned from previous guest. Beds undone, garbage everywhere,great way to start vacation! Went all the way back down to front desk to now wait for a new room. Breakfast was not good at all with flies everywhere we only went there 1st day then needed to eat out rest of weekend. 3rd day there we came back from beach exhausted with bags to find out our room door lock stopped working. No one in the hotel could open the door from housekeeping to maintenance. Then told we had to wait 30 mins for the general manager to come to the hotel in order for him to get it fixed. Talk about inconvenience. He never came to me or my husband to apologize or show any kind customer service. We had a scheduled day planned and this put a dent in our plans. Towels were stained that I had to ask for extra towels which was such a turnoff. And to top it off 2nd day there have to hear a woman complaining to front desk that her room had bedbugs which ruined rest of my stay there. Unable to sleep and enjoy my family vacation. This was not a cheap stay we paid a lot and were so unsatisfied. Just an overall disappointment. And with all this only compensated 135$ is a slap in the face. Well we will check this place off our list for the future and definitely not return or recommend.
Stayed 3 nights in Aug 2024

8/10 Good

Keri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Lorna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Brittany

Travelled with family and small children
Liked: Staff & service
Pool could be cleaner and needs some repairs. Breakfast yikes needs to be completely redone. Old fruit, no juice, bakery products poor quality. Cereal no options for kids. Room was clean perfect size. Location was great close to everything. Staff were friendly and helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jill A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean City Mini Vacation
We enjoyed staying at the Mainstay Suites. Our room was nice. The afternoon hotel staff was excellent!! They were very accommodating, we need extra pillows and towels, they got them for us immediately. We played cards games down in breakfast sitting room because we didn't have chairs for four people. They had coffee in the lobby 24 hours a day. It was very quiet even though there were many families staying there. We weren't far from the boardwalk, across the street from the Outlets and good restaurants. I would definitely recommend Mainstay Suites Ocean City West.
Stayed 2 nights in Aug 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Denise

Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Fair to Good
Fairly good - newer suite was very nice though bathroom could be more spacious. Nice front desk & staff. My main issue was the other room (228) smelled moldy & tub dripped the whole time (disappointing). Also once when they cleaned room they did not restock hand towels & soaps.
Stayed 3 nights in Jul 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, besides the breakfast area. They need a faster waffle maker and faster toaster. That held up the line really bad. Waited almost 15 mins to make a waffle. The machine takes 3 mins for ice. The hotel breakfast lady also needs to be more polite and put a smile on her face. Also it was a man clipping his toes nails in the lobby and none of the either said anything to him. I had to tell him it was very disgusting !
Stayed 2 nights in Jul 2024

10/10 Excellent

Jamaura

Stayed 2 nights in Jul 2024

10/10 Excellent

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2024

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and was convenient since I had my dog with us close to shopping and restaurants
Stayed 2 nights in Jul 2024