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Holiday Inn Express Union City (San Jose) by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Union City (San Jose) by IHG

Exterior
In-room safe, desk, iron/ironing board, free cots/infant beds
Free buffet breakfast
Restaurant
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Housekeeping
  • Parking included

Explore the area

Map
31140 Alvarado Niles Rd, Union City, CA, 94587
  • Union Landing
    ‪11 min walk‬
  • California State University East Bay
    ‪11 min drive‬
  • Tesla Motors
    ‪13 min drive‬
  • Oakland, CA (OAK-Oakland Intl.)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed (Extra Floor Space)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Mobility)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications, Mobility)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

Crowne Plaza Silicon Valley N - Union City by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1000)
The price is €92
for 1 room
includes taxes & fees
29 Mar - 30 Mar
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About this property

Holiday Inn Express Union City (San Jose) by IHG

Hotel in Union City with free breakfast and a fitness center
Along with an outdoor pool, this smoke-free hotel has a fitness center and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn Express Union City (San Jose) by IHG offers 77 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations.

This Union City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express Union City (San Jose) by IHG. During your stay, you'll be within walking distance of Union Landing. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • 11 minutes by foot from Union Landing and a 4-minute drive from Alameda Creek Regional Trail
Holiday Inn Express Union City (San Jose) by IHG offers its guests an outdoor pool, a hot tub, and a fitness center. Public spaces have free WiFi. A business center and meeting rooms are available. Free breakfast is available. Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. The business-friendly Holiday Inn Express Union City (San Jose) by IHG also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Limited free parking is available on a first-come, first-served basis.

This Union City hotel is smoke free.

Guests are served free buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 500 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Due to renovations, this property's elevator is not available until April 30, 2025. Upper floors are accessible by stairs only during the renovation.

Renovations and closures

The following facilities or services will be unavailable from May 22 2024 to September 30 2025 (dates subject to change):
  • Business center
  • Meeting facilities
  • Hot tub
  • Swimming pool
The property will be renovating from June 26 2023 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Select guestrooms
  • Hot tub
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Outdoor pool
  • Hot tub
The following facilities are closed on Monday and Tuesday:
  • Outdoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Jose Hotel Union City San
Holiday Inn Express Union City San Jose
Union City San Jose
Holiday Inn Express Union City San Jose Hotel

Holiday Inn Express Union City (San Jose) by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 423 out of 871 reviews
Rating 8 - Good. 302 out of 871 reviews
Rating 6 - Okay. 86 out of 871 reviews
Rating 4 - Poor. 35 out of 871 reviews
Rating 2 - Terrible. 25 out of 871 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mavis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only thing that bothered us was there were signs warning to distance from others which I haven’t seen since Covid, along with other Covid warnings in the elevator, in the lobby, sterile soap dispensers and the man at the desk wore a mask, it was much too much for us, like pandemic all over again. It wasn’t like that before. Just for that I gave a much lower rating!
Stayed 2 nights in Dec 2024

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
So so.
They have been working on the place since October’23 and don’t expect to be finished until March’24. Bed was very comfortable shower head terrible. Breakfast decent. Elevator slow and falling apart. Room was pretty clean. Corridors didn’t seem to have heat. I might stay again after they finish work.
Stayed 3 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable room and good bed.
Stayed 1 night in Dec 2024

10/10 Excellent

Harris Ahmad

Stayed 1 night in Nov 2024

10/10 Excellent

Teddy, Littleton

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2024

8/10 Good

David

Liked: Cleanliness
This hotel definitely meet and succeed the 2 stars expectations. The building is older but renovations are taking place. Luckily I didn't get any noise interruptions during my 2 nights stay. The work is from 9am to 5pm and I was mostly out during that time. Breakfast is really good. The room is fairly clean but looks outdated. They will need to modernize this hotel to get to a 3 stars hotel. I don't know if that is what they are aiming for. It's in union city shopping area, close to shops and restaurants. I did hear a lot of police cars and fire trucks. Windows are definitely not sound proof. I would stay here again.

10/10 Excellent

Cheri

Liked: Property conditions & facilities
Best breakfast EVER!!!
Stay was amazing I just wish they would’ve had a tub with jets.. It would be Awesome could be a lil more sexy like mirrors next to the beds.. @:)-
Stayed 1 night in Nov 2024

10/10 Excellent

Daming

Travelled with family
Liked: Cleanliness, amenities
Facilities are old and some are damaged.
Stayed 5 nights in Oct 2024

10/10 Excellent

Dunxian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel if you want a quick stop over just literally to sleep and shower in. As I was out most of the day I really needed to somewhere to drop my stuff and be able to get a good nights sleep and I found this very well here. The staff our reception were very friendly and help me with the directions. It’s had great food locations within the retail park . The hotel is under going construction but this did not both me. The hotel was room was cleaned each day with fresh towels given. Breakfast was free which was mostly eggs, bacon , cereal , toast , juices and coffees. Please note that hotel is literally great for a stop over and sleep.
Stayed 5 nights in Sep 2024

10/10 Excellent

Mavis

Stayed 2 nights in Sep 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So quiet during a remodeling
Bed and pillows were amazing. Slept so well. Front desk was very helpful throughout my stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Jesson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly frontdesk. Always a warm smile in the morning. Great way to start the day. Hot food breakfast is good.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gary

Stayed 1 night in Sep 2024

10/10 Excellent

Hoa

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and unsafe. My car was broking into
Stayed 4 nights in Sep 2024

10/10 Excellent

Gary

Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Stayed 1 night in Sep 2024

2/10 Terrible

jenny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY THERE till done with constructions
I am deeply upset with Hotels.com - this hotel is UNDER CONSTRUCTION all day/all night, 7 days a week -- you do NOT see this on Hotels.com. The staff there said it is supposed to be in BIG letters. They were incredibly kind but it was an awful stay - had hoped to enjoy the pool - literally every floor is under construction...little scary feeling and fire alarms/microwave alarms kept going off - took my daughter and did not feel comfortable. Breakfast was great and staff was lovely - that was the only redeeming factor
Stayed 1 night in Sep 2024

6/10 Okay

Sarah

Travelled with family
Disliked: Amenities, property conditions & facilities
It would have been valuable to know that this property was under construction including the pool before we booked. There were people camping in between the storage containers for construction late at night in the parking lot and my kids were bummed about not getting to swim. None of this was communicated before we booked. Very disappointing.
Stayed 1 night in Sep 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite hotel in the east bay by far
Stayed 1 night in Aug 2024

6/10 Okay

Telece

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool was open like it had said on the booking no hot tub
Stayed 2 nights in Aug 2024

6/10 Okay

Imelda

Travelled with family
Liked: Cleanliness
Enjoyed the hot breakfast. Good location.
Stayed 1 night in Aug 2024

10/10 Excellent

Jesson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and relaxing. Front desk was polite and friendly.
Stayed 1 night in Aug 2024

6/10 Okay

Jesse

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jul 2024

2/10 Terrible

Maruthi

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this property to enjoy our holidays with kids. We planned to use the pool and hot tub. People didn’t inform us that their pool has been shutdown for maintenance. Rooms quality is just average. Disappointed
Stayed 1 night in Aug 2024