4/10 Poor
CASSANDRA
1 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely NOT worth the nearly $200/ night. Customer service at the desk was rude. I stated that i was disabled and walking was difficult, and all i wanted to take a bath and cook some dinner. They didn't have ANY of the kitchen supplies ready. I was told to wait and they would call me when they were ready. They never called. When I called, i was told to walk back to the desk to pick them up. I also wasn't able to fill the bathtub because there was no stopper. I had ti walk back to the desk to get that. When i picked up my dishes, i had to carry a full dishrack with everything in it back to my room. I got all the way back upstairs before I realized they forgot to give me a fork. Then when i tried to take a shower, i discovered there was no shampoo. Evidently you have to request shampoo, and you guessed it, go back to the front desk to pick it up. As a person with limited mobility, I was very disappointed. When i inquired about them bringing items to my room, they said that was not possible. i was told that this their policy because they don't have enough employees. Definitely will not be staying there again, and I will not recommend it to anyone else either.
CASSANDRA
Stayed 1 night in Dec 2024