I will tell you my experience. I was told I could not check in earlier before 3 unless I paid 15 euros. At about 2:20 pm I asked if I could please check in earlier, the front desk later had me sit to the side to see what she could do. While my bf and I waited, a white older couple came and asked to check in. Immediately she checked in them without question. Right after a white familiar came asking to check in early came in and checked them in as well! By now I had been waiting for 30 minutes on the side. Do you think she was being bias because both my bf and I have dark brown eyes and hair? I will leave it up to you to decide. Next morning, my bf and I wanted to have breakfast. We were in a rush as we had to catch a train. There was nobody at the front to check us in for breakfast so we figure when we see a worker we would tell them we were getting breakfast. When we saw the worker we asked if he could check us in for b fast because we had told the lady the day before we were interested in it and she said it wasn’t a big deal to notify. Turns out we were not on the list. The man screamed at us that why would we get food without paying and he made us put the food and tray back to go pay for the food first. I politely mentioned that we had already grabbed the food so if he could just write our number down and we could pay at check out. He basically said no and he followed us to make sure we paid. It was horrible how he made a scene and said his rules, because dif. hotel.