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Jumbaktas Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Jumbaktas Hotel

Exterior
Indoor pool
Body treatments, body scrubs, facials, manicures and pedicures
View from property
Interior entrance

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Gym
  • Breakfast included
  • Room service

Explore the area

Map
ul. Karasakal Erimbetov, 65, Astana, 010000
  • Khan Shatyr
    16 min walk
  • I’m
    2 min walk
  • Astana Railway Station
    22 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    25 min drive

Room options

View all photos for Family Room

Family Room

Family Room

  • 74 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 300 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Business Room, 1 Double Bed, City View

Business Room, 1 Double Bed, City View

Business Room, 1 Double Bed, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite

Suite

  • 60 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Jumbaktas Hotel

Astana hotel in Yesil District with free breakfast and a fitness center
This hotel features an indoor pool, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a steam room, and a coffee shop/cafe are onsite.
Jumbaktas Hotel offers 60 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, body treatments, and manicures and pedicures.
During your stay at Jumbaktas Hotel, you'll be within walking distance of KazMunayGaz. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy local cuisine while dining at Jumbaktas
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a steam room
  • Within a 15-minute walk of KazMunayGaz and Transport & Communications Ministry
  • Airport, train station pick-up, and local-area shuttle service available for a fee
Jumbaktas Hotel offers its guests an indoor pool, a steam room, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 3014 square feet (280 square meters) and includes conference space. Spa services, tour/ticket assistance, and concierge services are also featured at the business-friendly Jumbaktas Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Astana hotel.

Guests are served free buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
Jumbaktas - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
Onsite venue #2 - This lobby lounge serves breakfast, lunch, and dinner. Open 24 hours.
24-hour room service is available.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Free buffet breakfast available 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Jumbaktas

Things to do

  • Billiards/pool table
  • Fitness centre
  • Indoor pool
  • Spa services
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space (3014 square feet)
  • A meeting room

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Jumbaktas Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 8000 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Jumbaktas Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Jumbaktas
Jumbaktas Astana
Jumbaktas Hotel
Jumbaktas Hotel Astana
Jumbaktas Nur-Sultan
Hotel Jumbaktas Hotel Nur-Sultan
Jumbaktas
Hotel Jumbaktas Hotel
Nur-Sultan Jumbaktas Hotel Hotel
Jumbaktas Hotel Nur-Sultan
Jumbaktas Nur-Sultan
Jumbaktas
Hotel Jumbaktas Hotel Nur-Sultan
Nur-Sultan Jumbaktas Hotel Hotel
Hotel Jumbaktas Hotel
Jumbaktas Hotel Nur-Sultan
Jumbaktas Nur-Sultan
Hotel Jumbaktas Hotel Nur-Sultan
Nur-Sultan Jumbaktas Hotel Hotel
Jumbaktas
Hotel Jumbaktas Hotel
Jumbaktas Hotel Hotel
Jumbaktas Hotel Astana
Jumbaktas Hotel Hotel Astana

Jumbaktas Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 38 reviews" "
Rating 8 - Good. 15 out of 38 reviews" "
Rating 6 - Okay. 8 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alyona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely unhappy with our stay here. 1. It was cold in the room and we couldn’t use the heater, because it doesn’t work during summer time. Reception doesn’t have clue about it, and they were just telling us turn on AC for heat and wait 10 mins. 2. On the reception in the evening there was a random drunk person from the street. There are no any security there. 3. In the hotel restaurant they did not remember the whole order… We were waiting until we asked, and they were like.. “Did you order fish??”.. Of course, after waiting for an hour for the fish, we just decided to cancel it. That was the worst experience in the luxury hotel we had. Honestly, I do not understand why this hotel considered as luxury… I do not recommend anyone to stay here.
Stayed 1 night in Aug 2024

6/10 Okay

Jacek

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.
Stayed 2 nights in Jan 2024

8/10 Good

Alexander

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
astana winter
It is ok but poor room service.
Stayed 5 nights in Dec 2023

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Oleg, Clermont

Business traveller
The AC in the room was not working all of 4 days I stayed in this hotel. The sauna, swimming pool and fitness center are very good
Stayed 4 nights in Aug 2023

8/10 Good

Katherine

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good, not great.
Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.
Stayed 7 nights in Jun 2023

8/10 Good

DAVID

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Megan

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good.
Stayed 2 nights in Jan 2023

10/10 Excellent

Elchin

8/10 Good

Oleg, Clermont

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The location is good. There are a lot of dining options around. The hotel is clean. The amenities are great. The only thing- after the first night I went to breakfast at 7 am and it was not ready till 7.30 am. The person who organized the breakfast either was late to his job or some other problems. Because of this I was late to my meetings in the city 3 hours drive away.
Stayed 3 nights in Aug 2022

10/10 Excellent

Akzhanay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
It was an amazing stay. Quiet and clean place, hospitable people, excellent amenities, stuff went above and beyond. Definitely would recommend everybody to stay there!
Stayed 3 nights in Aug 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure Astana
Friendly and helpful staff, nice location for a stay, the Spa is not free and not directly in the hotel, price is quite expensive for going there..
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Past its best. Intermittent WiFi. Good if you can get a deal but better places available.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym is very good. Great restaurants nearby- Italian, Asian, German
Stayed 2 nights in Oct 2019

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

KEHSIUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staff service and location, breakfast can be improved
Stayed 2 nights in Jun 2019

8/10 Good

Ema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel room, poor bathroom
Tower of a building at a corner of road junction. McDonalds near by. Bathroom very poor size and design Darkened hotel corridors - safety hazard
Stayed 3 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very Nice hotel. Comfortable beds and room. Good breakfast buffet. Close to three big shopping centers. Staff was very friendly and they speak English

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extra
My flight arrived at6am and I went to the hotel. Although my room was not available yet they allowed me to stay in the lobby and gave me the free breakfast for that day. When a room opened up at 11am they gave it to me and it was an upgrated room at my regular rate.

6/10 Okay

Agnesa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekte Wahl
Das Jumbaktas liegt so Zentral, so dass das Zentrum mit den Sehenswürdigkeiten leicht zu Fuss machbar ist. Sehr schönes Ambiente im Hotel und ein wunderbar, bequemes Bett, um gut zu schlafen. Das Personal ist sehr freundlich und hilfsbereit. Das Frühstückbuffet bietet ein breites Angebot.
Stayed 6 nights in Aug 2024

8/10 Good

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023