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Best Western Plus Astana

3.5 star property
VIP Access

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Photo gallery for Best Western Plus Astana

Front of property
Property amenity
Bar (on property)
Premium Room, 1 King Bed, Non Smoking
Free daily full breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Breakfast included
  • Room service
  • Air conditioning

Explore the area

Map
13a Dostyk Street, Astana, 010000
  • Parliament of Kazakhstan
    ‪3 min walk‬
  • Singing Fountain
    ‪4 min walk‬
  • Kazakhstan Central Concert Hall
    ‪7 min walk‬
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Non Smoking

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Street view

Premium Room, 1 King Bed, Non Smoking

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property – evening/night

Hilton Garden Inn Astana

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (165)
The price is €77
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Hilton Garden Inn Astana

About this property

Best Western Plus Astana

Astana hotel in Yesil District with free breakfast and a 24-hour fitness center
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free full breakfast and free WiFi in public areas are also provided. Other amenities include self parking, a business center, and conference space. Housekeeping is not available.
Best Western Plus Astana offers 108 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Best Western Plus Astana, you're just a quick walk from Parliament of Kazakhstan. Free breakfast, free WiFi in public areas, and a restaurant are available.
  • Free full breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and a playground
  • Just a 3-minute walk from Parliament of Kazakhstan and 4 minutes by foot from Singing Fountain
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly Best Western Plus Astana. Parking is available for a fee.

This 3.5-star Astana hotel is smoke free.

Guests are served free full breakfast daily from 7:30 AM to 9:30 AM.
Emerald - Onsite restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking on site (KZT 2000 per day)
  • Return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:30 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Emerald

Things to do

  • 24-hour fitness centre
  • Billiards/pool table
  • Playground

Family friendly

  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • No housekeeping
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Plus Astana

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 8900.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: KZT 2000 per day
  • Rollaway bed fee: KZT 8900.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

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Best Western Plus Astana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 97 out of 164 reviews
Rating 8 - Good. 49 out of 164 reviews
Rating 6 - Okay. 13 out of 164 reviews
Rating 4 - Poor. 3 out of 164 reviews
Rating 2 - Terrible. 2 out of 164 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Natalie

Business traveller
Liked: Property conditions & facilities, room comfort
The room was very large and good value for money. The hotel is well situated, but a bit confusing to get to. English speaking staff made the stay easy.
Stayed 1 night in Sep 2024

10/10 Excellent

maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, personal very helpful and friendly
Stayed 2 nights in Sep 2024

10/10 Excellent

maritza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Sep 2024

10/10 Excellent

Wei Yim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Asa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 3 nights in Jun 2024

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Minnur, Oakdale

Stayed 2 nights in May 2024

10/10 Excellent

DARISSA

Travelled with family, Business traveller
Liked: Property conditions & facilities
Great front desk people! Clean and nice! Will be a returned customer for sure!!!
Stayed 1 night in May 2024

2/10 Terrible

David

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall I dont recommend this hotel. Cons: 1) you cannot regulate the AC. It was a bit hot in the room and I tried turning the AC on. It would not. I asked reception why AC is not turning on and they said all AC’s are off because “it’s not the season yet”. Yea, there is an AC season in this hotel. Sounds like Communism to me - “no AC for you”. I opened the window but the window face a major road with alot of traffic which is super noisy 2) Sauna is paid not free - I booked my hotel on Expedia which showed sauna as an amenity. I like sauna so thought I’d relax, but come to find out you have to pay extra to use the sauna. Seems like the hotel owner (which is prob local and US chain just operates the hotel) is trying tk save money on everything (no AC, sauna is paid) Pros: 1) good location, besides the noisy street 2) friendly staff, especially a blonde guy manager who let me check in early
Stayed 3 nights in May 2024

6/10 Okay

Miragha

Business traveller
Liked: Staff & service
The hotel location is good. The service of the staff is amazing. I would especially mention Akbola from the reception desk for the amazing support! Breakfast doesn't have enough options. I asked about a cheese omelette and received a small portion with cottage (which looked like a pancake). The room needs to be renovated as there are so many broken things in the room (wall, furniture, lighting system)
Stayed 1 night in May 2024

6/10 Okay

Andrew

Travelled with partner
Disliked: Property conditions & facilities
Hotel old fashioned. Bathroom in need of a revamp. Breakfast ok, but basic. Our room not cleaned until 18.00 one day.
Stayed 4 nights in May 2024

6/10 Okay

Jeanny

Liked: Cleanliness
Stayed 4 nights in May 2024

4/10 Poor

Elijah

Disliked: Staff & service, amenities, property conditions & facilities
A/C is controlled by the hotel and they never turned it on despite the rooms being quite hot Mini fridge didn’t turn on Water in the shower goes cold every 10 seconds Laundry service wasn’t open the whole time I was there (5 days) Not the worst experience, but just not good for the price, you may as well stay somewhere cheaper because at least they don’t advertise amenities they don’t have Room service was good and cheap, free breakfast was decent
Stayed 5 nights in May 2024

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Michael, Meridian

Business traveller
Liked: Cleanliness, staff & service
Property is fine but not particularly inspiring or modern. Liked that they had a fridge in the room. TV had only one English channel (Bloomberg) and screen reception was fuzzy (not that I could watch Bloomberg for too long anyway, so no huge loss). Having CNN or BBCWorld would have been nice. While there are some attractions not far from the hotel, it's not the most walkable city. Was easy to get taxis as it's on a main road.
Stayed 1 night in Apr 2024

10/10 Excellent

LENA

Stayed 1 night in Mar 2024

10/10 Excellent

Tatiana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my short stay at Best Western! Thank you!
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great and very helpful, professional.
Stayed 6 nights in Nov 2023

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Vlad

Stayed 12 nights in Jun 2023

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Good hotel in an excellent area. I will come back here. A bit old fashioned but comfortable and good quality.
Stayed 2 nights in Aug 2023

6/10 Okay

YUTTHANA, bangkhuntian

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel look old, the corridor is so dark and scary (especially the 3rd floor), we request high floor bit we got only the 3rd floor (from 9 floor), room is clean, comfortable bed, but everything is old, air conditioned didn’t work (but it was fixed later), the warm water system also didn’t work on the first night on whole building (warming system isn’t stable), no amenities in the room even hair dryer and trash bin (just only toothbrush is offered), wifi was good, breakfast was basic, location is great and many restaurants nearby and close to landmark of the city

8/10 Good

YUTTHANA, bangkhuntian

Travelled with group
Liked: Cleanliness, staff & service
โรงแรมค่อนข้างเก่ากว่าในรูป ทางเดินมืดและเก่าดูน่ากลัว แต่ในห้องถึงจะเก่าแต่ก็สะอาด เตียงนอนสบาย ในห้องมีให้แต่แปรงสีฟัน ไม่มี amenities อื่นเลย ไม่มีไดร์เป้าผมให้ด้วย พัก 2 คืนมีคืนแรกระบบน้ำอุ่นไม่ทำงานทั้งตึก ขอ high floor (แต่ได้แค่ชั้น 3 ซึ่งเป็นชั้นที่เก่า) ตอนแรกที่เข้าห้องมาแอร์เปิดไม่ติดทั้ง 2 ห้องที่จอง แต่ให้มาแก้ไขสุดท้ายก็ใช้งานได้, VIP access ไม่ได้สิทธิประโยชน์อะไรเลย ไวไฟใช้ได้ดี เสถียร อาหารเข้าธรรมดามาก โลเคชั่นดีมาก มีร้านอาหารและแลนด์มาร์คสำคัญของเมืองในระยะเดินถึง