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Station Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Station Hotel

Front of property
Lobby
Deluxe Triple Room
Hallway
Shower, hydromassage showerhead, free toiletries, hair dryer

Reviews

5.6 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

Map
5-7 Riverside Rd, Norwich, England, NR1 1SQ
  • Norwich Riverside Walk
    5 min walk
  • Gem of Norwich
    1 min walk
  • Norwich Station
    2 min walk
  • Norwich (NWI-Norwich Intl.)
    18 min drive

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 8 sq m
  • City view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 11 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Marlborough Hotel

Parking included
Free WiFi
Breakfast available
Housekeeping
4.4 out of 5, Excellent, (202)
The price is €95
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Marlborough Hotel

About this property

Station Hotel

Hotel in Norwich
Free WiFi in public areas and multilingual staff are available at this smoke-free hotel. Change of towels is available on request.
Station Hotel offers 17 accommodations with hair dryers and complimentary toiletries. 28-inch flat-screen televisions come with digital channels. Bathrooms include showers with hydromassage showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Station Hotel, you're just a quick walk from Norfolk Broads. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Amenities include a multilingual staff
  • Steps from Norfolk Broads and James Stuart Garden
Station Hotel offers its guests multilingual staff. WiFi is free in public spaces.

This Norwich hotel is smoke free.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free off-site parking within 820 ft
  • Street parking available

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Front desk (limited hours)
  • Multilingual staff

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Hardwood flooring in public areas
  • 6 steps to reach property
  • Thin carpet in public areas
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 28-inch flat-screen TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Iron/ironing board (on request)
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
The front desk at this property is open daily from 10:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Property is also known as

Station Hotel Hotel
Station Hotel Norwich
Station Hotel Hotel Norwich

Station Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 5 out of 37 reviews" "
Rating 8 - Good. 11 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 5 out of 37 reviews" "
Rating 2 - Terrible. 12 out of 37 reviews" "

6.6/10

Cleanliness

5.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

w r

Liked: Cleanliness, staff & service, property conditions & facilities
As I expected for the price in an excellent location clean and comfy
Stayed 1 night in Aug 2024

2/10 Terrible

Francis

Stayed 3 nights in Aug 2024

6/10 Okay

Tomas

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
This hotel was very basic but comfortable. No one was there to serve you and the reception had no receptionist. The room itself was clean, comfortable and safe with a good en suite shower.
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not great but slept okay.
The phone number on thier website doesn't work. They didn't respond to either of my two email enquiries. When we arrived there was no one on reception to let us in and we had to call a mobile number that was stuck to the front door with poor instructions as to what to do if no one was in. When calling both mobile numbers neither of them were answered and we were only able to get in because a fellow guest let us in. The room was okay, the images on the website are misleading as to the quality or the room ad there were a lot of cracks in the walls. The room was quiet at night with the only disruption being that oc the hotel owner talking loudly on the phone in the middle of the night.
Here is a number of you want to contact them as the number on the website is wrong.
Stayed 3 nights in Aug 2024

8/10 Good

clive

Liked: Cleanliness, staff & service, room comfort
it was fine
Stayed 2 nights in Aug 2024

6/10 Okay

Chukwuemeka

Stayed 1 night in Jul 2024

6/10 Okay

Chukwuemeka

Disliked: Property conditions & facilities
nnnnnnnn
Stayed 3 nights in Jul 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Nilesh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ive stayed at!!
No running water in shower, wouldnt turn on, plug socket faulty wouldnt charge phone, kepting blipping on and off, outside very dirty, no one would answer phone calls and no one at reception, cleaner had to let me in, no remote for tv,
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very basic.
When I arrived at the hotel, the outside looked rundown and unwelcoming. I waited until almost 2pm and rang the front doorbell, but no one answered, so I went for a short walk and returned to try the doorbell again. There was still no reply when I rang so I called a phone number posted on the front door and left a message on an answer machine. I went for another short walk and on my return I was greeted by a member of the hotel staff. I was asked to pay the fee for my stay, but when I offered my debit card, was told that the hotel would only accept cash, so I then had to find a cash machine. I was given a choice of 2 rooms. The first was large and had a bathroom along a hallway, but had no tv. The second room was small, but had a tv and a shower room which had no curtains or door, which resulted in light and noise seeping into the bedroom. The hall up to the bedroom and the bedroom itself smelt musty. The mattress on the bed was uncomfortable, but as I was so tired I did manage to sleep. I was woken early by the noise of traffic on the road outside and light coming into the bedroom from the shower room window. There was no washroom door or curtain on the washroom windowThere was a kettle, cup and tea, coffee etc but no teaspoon. There was no tv remote, so I had to go downstairs to the reception area to ask for one. There was a part toilet roll on the holder, used soap in a container in the shower cubicle and water left in the kettle. Dirty marks and dust on carpet & surfaces.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from ideal!
When I arrived at the hotel, the outside looked rundown and unwelcoming. I waited until almost 2pm and rang the front doorbell, but no one answered, so I went for a short walk and returned to try the doorbell again. There was still no reply when I rang the doorbell, so I rang a phone number posted on the front door and left a message on an answer machine. I went for another short walk and on my return I was greeted by a member of the hotel staff. I was asked to pay the fee for my stay, but when I offered my debit card, was told that the hotel would only accept cash, so I then had to find a cash machine. I was given a choice of 2 rooms. The first was large and had a bathroom along a hallway, but had no tv. The second room was small, but had a tv and a shower room which had no curtains or door, which resulted in light and noise seeping into the bedroom. The hall up to the bedroom and the bedroom itself smelt musty. The mattress seemed thin and was uncomfortable, but I was so tired I did manage to sleep, only to be woken early by the noise of traffic on the road outside and light coming into the bedroom from the shower room window. There was a kettle, cup and tea, coffee etc but no teaspoon. There was no tv remote, so I had to go downstairs to the reception area to ask for one. There was a part toilet roll on the holder, used soap in a container in the shower cubicle and water left in the kettle. Dirty marks and dust on carpet & surfaces.
Stayed 1 night in Jul 2024

2/10 Terrible

PETE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never could get my room no body would answer the phone or call me back DO NOT RENT A ROOM FROM THEM !!!!
Stayed 12 nights in Jun 2024

2/10 Terrible

Ged

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Never again
Tv was broken, screen all cracked, no phone chargers, not enough toilet paper, small lamp broken, stuffed in a drawer. Pillows passed under a steam roller. Ad stated resturant, but zero food available at anytime. Not enough parking available. Other hotels in street, allow longterm parking with large ticket hotel gives you to stick in car. Hotel says we do not do. Yeah they do not do, but the rest do. I stayed at this hotel because i was going to arrive late. But great i can get meal. So i booked on false info. Booked for two nights, room not cleaned for second night, so toilet paper not replenished. Will never ever stay in such a such a hotel ever again. No staff at check out to demand a big discount
Stayed 2 nights in Jul 2024

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shables
Unable to gain entry to property. When somebody eventually answered the phone and let me in from the rain, they were unable to accept card payment so I left and booked elsewhere.
Stayed 1 night in Jun 2024

8/10 Good

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Adrienne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was lovely,staff really friendly on check in, card machine wasn’t working so had to pay cash( no problem) everything clean and well looked after.
Stayed 1 night in May 2024

2/10 Terrible

michelle

Disliked: Staff & service
Stayed 1 night in May 2024

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Gd

Disliked: Staff & service, property conditions & facilities, room comfort
Dissappointed
Stayed 1 night in Apr 2024

2/10 Terrible

Luke

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Basic hotel, needs some improvements with maintenance issues, slight damp issue in room we stayed in...no heating in bathroom so a little chilly in there. The lady herself was great when asked for extra towel and cup as only 1 in there for double room and was very helpful with parking. No contact number though all numbers are incorrect on here and websites so not able to contact at all
Stayed 1 night in Mar 2024