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Sheraton Norfolk Waterside Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Norfolk Waterside Hotel

Exterior
26-inch flat-screen TV with cable channels, TV, pay films
Outdoor pool
Exterior
Premium bedding, in-room safe, desk, blackout curtains

Reviews

7.8 out of 10

Good

Popular amenities

  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Pool
    Pool

Explore the area

Map
777 Waterside Dr, Norfolk, VA, 23510
  • Waterside District
    5 min walk
  • Town Point Park
    8 min walk
  • USS Wisconsin BB-64
    10 min walk
  • Norfolk, VA (ORF-Norfolk Intl.)
    16 min drive

Room options

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Balcony)

26-inch flat-screen TV with cable channels, TV, pay films

Executive Suite, 1 Bedroom (Balcony)

  • Harbor view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, City View

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Harbour View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Harbour View

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Harbour View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Harbour View

  • 26.00 sq m
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Corner (Balcony)

Deluxe Room, 1 King Bed, Corner (Balcony)

Deluxe Room, 1 King Bed, Corner (Balcony)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Harbour View

Executive Suite, 1 Bedroom, Harbour View | Pool

Executive Suite, 1 Bedroom, Harbour View

  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Allergy Friendly (Pure)

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 Double Bed, Allergy Friendly (Pure)

  • Harbor view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Harbour View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Harbour View

  • 26.00 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Harbour View (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking, Harbour View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, City View

  • 26.00 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, City View

  • 26.00 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility / Hearing Accessible Room)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility / Hearing Accessible Room)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility Accessible Room, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, City View (Mobility Accessible Room, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Harbour View (Mobility Accessible Room, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking, Harbour View (Mobility Accessible Room, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Harbour View (Hearing Accessible Room)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Harbour View (Hearing Accessible Room)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Harbour View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Harbour View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible Room)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking, City View (Hearing Accessible Room)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View (Hearing Accessible Room)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, City View (Hearing Accessible Room)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View (Mobility/hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Non Smoking, City View (Mobility/hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Harbour View (Mobility Accessible Room, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Harbour View (Mobility Accessible Room, Tub)

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Norfolk Waterside Marriott
Pool
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (1004)
The price is €204
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Norfolk Waterside Marriott

About this property

Sheraton Norfolk Waterside Hotel

Riverfront Norfolk hotel in Downtown Norfolk with a fitness center
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Sheraton Norfolk Waterside Hotel offers 468 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. 26-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sheraton Norfolk Waterside Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Waterside District. Free WiFi in public areas, an outdoor pool, and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the clean accommodations
  • Just a 2-minute drive from Norfolk Scope and a few minutes from Norfolk State University
  • Train station pick-up, train station drop-off, and bus station shuttle service available for a fee
  • Pets welcome for a fee
Sheraton Norfolk Waterside Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 35004 square feet (3252 square meters) and includes a conference center. The business-friendly Sheraton Norfolk Waterside Hotel also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. A train station pick-up service, a train station drop-off service, and a bus station shuttle are available for a fee. For a fee, parking is available.

This 3.5-star Norfolk hotel is smoke free.

For a fee, guests can enjoy to-go breakfast daily from 4:00 AM to 1:00 PM.
City Dock Restaurant - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • 24-hour return train station shuttle (surcharge)
  • Bus station shuttle (surcharge)

Food and drink

  • To-go breakfast available for a fee daily 4:00 AM–1:00 PM: USD 5-16 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • City Dock Restaurant

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (35004 square feet of space)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 26-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 5 to 16 per person
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Norfolk Sheraton
Norfolk Sheraton Waterside
Norfolk Waterside Sheraton
Sheraton Hotel Norfolk
Sheraton Norfolk Hotel
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel
Sheraton Waterside
Sheraton Waterside Hotel
Sheraton Waterside Hotel Norfolk
Sheraton Norfolk
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel Hotel
Sheraton Norfolk Waterside Hotel Norfolk
Sheraton Norfolk Waterside Hotel Hotel Norfolk

Sheraton Norfolk Waterside Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 417 out of 1004 reviews" "
Rating 8 - Good. 286 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 97 out of 1004 reviews" "
Rating 2 - Terrible. 77 out of 1004 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Mai

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property and room are old, and dirty. Definitely needs a major update. The toilet was not flushed and the tube didn't drain.
Stayed 3 nights in Aug 2024

10/10 Excellent

Shireka

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Reggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Ivan

Travelled with family
Liked: Amenities
Great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent. The bathtub drained very very slow.
Stayed 1 night in Aug 2024

10/10 Excellent

LaShema

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Natasha

Travelled with family
everything was great
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Aug 2024

10/10 Excellent

tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice
Stayed 1 night in Jul 2024

10/10 Excellent

JAMES A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

4/10 Poor

Sonya

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Room was not very clean…the towels were paper thin and areas inside and around the hotel were not well maintained…requested several calls to the front desk to speak or meet with the hotel or front desk manager…no response. Stay elsewhere.
Stayed 3 nights in Jul 2024

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Disliked: Amenities
The bathroom is too small. The toilet is made for a kindergartner. My faucet handles were loose and hard to figure out. When I first went to my room on the 9th floor there was no air in the hallway. I got faint and had to stop three times to take deep breathes just to finish my walk. It only happened on Tuesday late afternoon, but that was one time too many. All the other days the air was fresh and cool, so I had no problem walking. There is no small cafe' to get a quick sandwich or breakfast. Paying almost $20 for breakfast is outrageous. You said breakfast available, but there was no choice but to pay for something that was too much and took a long time to eat, when I needed to get out early to visit my son at the heart hospital. I felt I had to get valet because I did not feel safe walking alone to a faraway and isolated garage. It was a safety issue for me since I was on call to get to the hospital several nights if my son got too agitated and scared about where he was.
Stayed 3 nights in Jul 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Quiet and I felt safe. The ferry is right outside. Great for kids and quick trips to Portsmouth etc. Only Negative! $35 a night for overnight Parking fees should be clearly displayed when booking ie. Estimated daily cost with a car o
Stayed 2 nights in Jul 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Will

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but didn’t get into my room until after 6 and the tv didn’t work the whole time.
Stayed 1 night in Jul 2024

10/10 Excellent

Jennyfer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were friendly, loved the drinks in the lobby daily, would stay here again
Stayed 3 nights in Jul 2024

2/10 Terrible

Jesse

Travelled with partner
Liked: Staff & service
My wife and I checked in at 4:00PM and finally were able to access our room at 5:30PM. We ordered breakfast via room service the next morning and the order was "botched". Ordered two breakfasts and received only one and it came with NO jelly & butter. The plastic cover of the orange juice was loose and did not properly fit and the juice spilled in the refrigerator.
Stayed 2 nights in Jul 2024

10/10 Excellent

EMAELAF

Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service. The hotel rooms were outdated but well maintained.
Stayed 1 night in Jul 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024