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WE Hotel Toya

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for WE Hotel Toya

Public bath
Public bath
Twin Room, Lake View
Restaurant
Twin Room, Lake View | Lake view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Bar
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
293-1 Toyamachi, Toyako, Hokkaido, 049-5802
  • Lake Toya
    8 min walk
  • Usuzanfunka Memorial Park
    11 min drive
  • Toyako Hot Spring
    12 min drive

Room options

View all photos for Triple Room, 3 Single Beds, Lake View

Triple Room, 3 Single Beds, Lake View

Triple Room, 3 Single Beds, Lake View

  • 37 sq m
  • Lake view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Twin Room, Lake View

Twin Room, Lake View

Twin Room, Lake View

  • 37 sq m
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, 1 King Bed, Lake View

Double Room, 1 King Bed, Lake View

Double Room, 1 King Bed, Lake View

  • 37 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

The Windsor Hotel TOYA

Spa
Parking included
Free WiFi
Restaurant
4.4 out of 5, Excellent, (654)
The price is €292
for 1 room
includes taxes & fees
6 Jan - 7 Jan
The Windsor Hotel TOYA

About this property

WE Hotel Toya

Lakefront hotel with free breakfast and bars
A restaurant, 2 bars/lounges, and a 24-hour front desk are available at this hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, gift shops/newsstands, a front-desk safe, and multilingual staff are onsite. Housekeeping is available once per stay.
WE Hotel Toya offers 55 accommodations with private spa tubs and safes. Pillowtop beds feature down comforters and premium bedding. 29-inch LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided once per stay.

During your stay at WE Hotel Toya, you're just a quick walk from Lake Toya. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front-desk safe, a gift shop, and a multilingual staff
  • 8 minutes by foot from Lake Toya and a 2-minute drive from Shikotsu-Toya National Park
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A vending machine, multilingual staff, and gift shops/newsstands are also featured at WE Hotel Toya. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Toyako hotel.

Guests are served free self-serve breakfast daily from 7:00 AM to 10:00 AM.
WE Hotel Toya has a restaurant on site.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Free self-service breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 2 bars/lounges

Family friendly

  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Housekeeping (once per stay)
  • Luggage storage
  • Multilingual staff

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Deep-soaking bath
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • 29-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Desk
  • Phone
  • Private hot tub
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed in February.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests traveling with a service animal must contact the property prior to arrival.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

WE Toya
WE Hotel Toya Toyako-Cho
WE Hotel Toya Hotel
WE Hotel Toya Toyako
WE Hotel Toya Hotel Toyako

WE Hotel Toya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 156 reviews" "
Rating 8 - Good. 42 out of 156 reviews" "
Rating 6 - Okay. 14 out of 156 reviews" "
Rating 4 - Poor. 5 out of 156 reviews" "
Rating 2 - Terrible. 3 out of 156 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tan Hwee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the hotel for 2 nights (2 rooms) in July. Pro: beautiful hotel, great views, good breakfast (didn’t eat dinner there as the menu is not to our liking) Con: as mentioned by other guests, the room is only suitable for couples. There is no hanging rack in the shower room so there is no way to dry and dress yourself without ‘exposing’ yourself. Fortunately we read the reviews and brought our own hooks to stick to the shower room wall. A simple permanent fix and i don’t understand why can’t the hotel do something about it. The design of the basin tap is also quite stupid. The tap is so close to the bottom of the sink that you even have to tilt the glass to fill water. The nearest convenient store is a 5 mins drive away. But it is up slope and very dark at night. Fortunately we are driving so not an issue. But will be a pain if going on public transport.
Stayed 2 nights in Jul 2024

10/10 Excellent

Natural

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 2 nights in Aug 2024

10/10 Excellent

Mengjie

Stayed 1 night in Aug 2024

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Teng Hui Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great view and service! Unfortunately the location isn’t that great, about 15-30mins drive away from the main attractions. Staff were amazing though! Go all way out to fulfil our meals needs. 5 stars for the front desk and kitchen staff!

8/10 Good

CY

Stayed 1 night in Sep 2023

10/10 Excellent

John, Jamaica Plain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This onsen hotel is not in the main area on the southern shore of Lake Toya. It is associate with a small sleepy village with limited tourist infrastructure support. But the hotel itself does pretty much everything and it seems very new (probably built or refitted and renovated well after 2010). They have a decent shuttle service between themselves, the main onsen area on the south side of Lake Toya, and the Lake Toya JR Hokkaido train station. Their included breakfast is pretty good and high quality. I actually didn’t try dinner there and realized I probably should have and it was the best option certainly for the area. The onsen area is quite modern with a nice outdoor pool looking out on to nature. In addition all room have an outdoor balcony hot tub. So in a way you really don’t need to go to the onsen. I went to the onsen around 6-7 am and I was the only one there. It seems like I was traveling during the off season and it seems like most tourists didn’t really know about this area of Lake Toya and the hotel. It was so serene being in the outdoor pool onsen as well as the balcony hot tub. Quiet sleepy village, few tourists, few cars making the trip around the lake. I can’t imagine it being better (or it must worse), in the busier onsen area or southern region of Lake Toya.
Stayed 2 nights in Oct 2023

8/10 Good

Rex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff with excellent services. Spacious room with beautiful lake scenery. But far from where firework taking place. No hot spring but just hot water inside the room.
Stayed 1 night in Aug 2023

8/10 Good

Shao Wu Ray

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a luxurious and comfortable five-star resort hotel, with convenient food and no surprises!
Stayed 1 night in Jul 2023

10/10 Excellent

Angelica

Liked: Staff & service, property conditions & facilities
Absolutely loved our stay here. My favorite hotel during our stay in Japan

10/10 Excellent

Keng Hoe

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had been at Toya many times, staying at various properties, including the famous Windsor. This time round, we decied to try this modern property instead of Lake Sumida. This is indeed a nice property but probably more suited for young couples rather than for family with young kids. However we still had a great time, as they do factor in children and provided small yukata as well.

10/10 Excellent

Dora

Stayed 1 night in Jun 2023

10/10 Excellent

Hee Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good size for triple bedder. Nice and quiet. Cons are No hook for hanging clothes or towel in bathroom except the bar which outside there door. We needed to hang a bag to contain our clothing inside while showering. Tap at basins are very low, when one needs to fill up flask, have to do it with shower head inside bathroom.
Stayed 2 nights in May 2023

10/10 Excellent

Kok

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place
Stayed 1 night in Jan 2023

8/10 Good

WAN ZHEN

Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel. With a good view
Stayed 1 night in Mar 2020

4/10 Poor

N, Nil

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The deco is great, given it was designed by a famous architect. Other than the deco, there is nothing. Location is terrible as you need the shuttle bus for going to the Toya Onsen Street and Toya Station. You also often have to wait for others who are always late. Food is a disaster. Breakfast is served with cold meat, old bread, overcooked rice and lack of variety. The exact same food repeats every morning. Dinner is so awful that it receives huge complaints on Google Maps reviews. Staff mostly are Chinese and fail to upkeep the services that the deco deserves. What a shame.
Stayed 2 nights in Feb 2020

10/10 Excellent

terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel. Nice view . Great service and food
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait for the next time
The views were phenomenal and absolutely worth the price. Their staff were so considerate, helpful and went out of their way to make our stay comfortable. A+. We couldn't find the hotel in our rental car's GPS so we just keyed in the telephone number of the convenience store close by.
Stayed 1 night in Feb 2020

8/10 Good

Chung Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay & relaxing
The hotel only opened for 1 yr, condition very new! We booked a double room with lake view and outdoor bathtub (tht was amazing overlooking the Toya Lake!!! even tho its just hot water not actual spring water, but downstairs provide public bath tht is proper onsen) Not a crowded hotel at all since its not so near to town, which was what made it so relaxing~ but one thing was the shuttle bus is not so frequent.. so when we had nothing to do on the onsen street in town, we had to take taxi which costs us ard 3500 yen to get to the hotel... otherwise we had to wait another 1.5 hr with nothing to do since all shops are closed...tht was very expensive! more shuttle bus or allow pick up service would make the trip so much better n convenient!
breakfast area
view from balcony (view of outdoor bathtub!!)
view from bed just amazing
breakfast with enough choices i think~
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really nice hotel
Stayed 1 night in Jan 2020

8/10 Good

YI-TING

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Great employees, but only one complaint
The employees were very kind and respectful. The only complain I had was that the employees needs a little more training when providing customer services.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ambience and decor. Friendly and attentive service staff. Good experience in soaking in hot-tub on the room balcony in full privacy overseeing the snowy scenery.
Stayed 1 night in Dec 2019