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The Windsor Hotel TOYA

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Windsor Hotel TOYA

In-room safe, desk, blackout curtains, iron/ironing board
Indoor pool
In-room safe, desk, blackout curtains, iron/ironing board
Hallway
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
Shimizu, Toyakocho, Abuta-gun, Toyako, Hokkaido, 049-5722
  • Toyako Onsen
    13 min drive
  • Lake Toya
    13 min drive
  • Usuzanfunka Memorial Park
    15 min drive

Room options

View all photos for Superior Twin Room, Non Smoking, Lake View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking, Lake View

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Double Room, Non Smoking, Ocean View

Junior Double Room, Non Smoking, Ocean View

Junior Double Room, Non Smoking, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, Non Smoking, Lake View

Junior Double Room, Non Smoking, Lake View

Junior Double Room, Non Smoking, Lake View

  • 58 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, Non Smoking

Traditional Room, Non Smoking

Traditional Room, Non Smoking

  • 66 sq m
  • Sleeps 2
  • 2 Twin Futons

View all photos for Superior Twin Room, Non Smoking, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Twin Room, Non Smoking, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Junior Twin Room, Non Smoking, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Junior Twin Room, Non Smoking, Lake View

Junior Twin Room, Non Smoking, Lake View

Junior Twin Room, Non Smoking, Lake View

  • 5 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

Similar properties

Property entrance

WE Hotel Toya

Breakfast included
Parking included
Free WiFi
Restaurant
4.4 out of 5, Excellent, (156)
The price is €495
for 1 night
includes taxes & fees
1 Jan - 2 Jan
WE Hotel Toya

About this property

The Windsor Hotel TOYA

Luxurious ski hotel with ski-in/ski-out access
Enjoy direct access to the slopes and a full-service spa at The Windsor Hotel TOYA during the winter, and return in the summer for a round at the hotel's golf course.
The Windsor Hotel TOYA offers 368 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Toyako hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including hot springs. Other recreational amenities include ski-in/ski-out access.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, ウィンザー ブルームスパ. Services include facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a spa tub. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Our customers tell us they can't get enough of the helpful staff at The Windsor Hotel TOYA. During your stay, you'll be close to Lake Toya. Enjoy features like free WiFi in public areas, free self parking, and free train station pick-up service.
  • Free WiFi
  • Free self parking
  • Enjoy French cuisine while dining at Gilligans Island
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with body scrubs, thalassotherapy, or aromatherapy at ウィンザー ブルームスパ
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes hot springs, a golf course, and mini golf
  • 13 minutes by car from Lake Toya and 6 minutes from Shikotsu-Toya National Park
  • Free train station pick-up shuttle service
During the winter, enjoy onsite recreation like cross-country skiing, snowboarding, and snow tubing and return when the snow melts for a round of golf at the onsite golf course. Conveniences like skiing lessons, ski equipment rentals, and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Toyako hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Gilligans Island - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.
La voute - This restaurant specializes in Chinese cuisine and serves dinner only. Open select days.
Tojisanka - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. Open select days.
Kogetsu - This restaurant specializes in sushi and serves dinner only. Reservations are required. Open select days.
Windsor Out of Africa - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Free train station pick-up shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 4840 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Gilligans Island
  • La voute
  • Tojisanka
  • Kogetsu
  • Windsor Out of Africa

Things to do

  • Bike rentals
  • Cross-country skiing
  • Full-service spa
  • Golf course
  • Horse riding/hire
  • Hot springs
  • Mini golf
  • Segway hire/tours
  • Shopping
  • Sledging
  • Snow tubing
  • Snowboarding
  • Snowmobiling
  • Snowshoeing

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski equipment hire
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Wedding services

Business services

  • Conference space
  • A meeting room

Outdoors

  • Pool sunloungers

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot springs/mineral springs
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Hot tub
  • Thalassotherapy

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow menu

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Fridge

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.
Reservations are required for dinner at all onsite restaurants and must be made at 6 PM the day prior.
The entire property will be closed for renovations on February 20-22, March 11-13 and 28-30, April 2-4 and 10-12, November 14-16 and 25-28, December 11-13 and 18-21, 2024.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Boat transfer per adult: JPY 3.50 (one-way)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 4840 per person
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Windsor Hotel TOYA offers transfers from the train station. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 6 AM - midnight.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger aren't allowed at this property.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Windsor Toya
Toya Windsor
Toya Windsor Hotel
Windsor Hotel Toya
Windsor Toya
Windsor Toya Hotel
The Windsor Hotel Toya Toyako-Cho, Hokkaido, Japan
Windsor Hotel Toyako Cho
The Windsor Hotel Toya Toyako-Cho
The Windsor Hotel TOYA Hotel
The Windsor Hotel TOYA Toyako
The Windsor Hotel TOYA Hotel Toyako

The Windsor Hotel TOYA Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 379 out of 654 reviews" "
Rating 8 - Good. 192 out of 654 reviews" "
Rating 6 - Okay. 43 out of 654 reviews" "
Rating 4 - Poor. 23 out of 654 reviews" "
Rating 2 - Terrible. 17 out of 654 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Khiem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Paul, Chevy Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, food was delicious, but need to understand preferences of foreign travelers better. Check-in was quite slow and Onsen should be open longer hours.
Stayed 1 night in Jul 2024

10/10 Excellent

Steven, Kensington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older but well maintained. The views are absolutely amazing! You definitely need a car if you stay here - the hotel sits on a mountain top and quite some distance from town (restaurants, shops, and convenience stores).
Stayed 3 nights in Jul 2024

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Very Disappointing service
Checked in was all fine, then receptionist asked us about a dinner reservation, as we had been travelling all day to get here we didn’t know what time we would arrive. We were there at 7pm. We were informed there were no bookings in the French or Japanese restaurant, and only available in Sushi restaurant. Unfortunately my wife is not a fan of sushi. After many back and forwards of telling us there is no available dinner options, and my asking to speak to the manager, they found us a reservation at the near empty French restaurant!! The food was very nice Wait staff were lovely Just incredibly disappointing that the hotel did not want to assist us in a dining reservation. When you stay at a high end hotel like this I expect a lot better We travel Japan a lot and until now have never had a poor experience
Stayed 1 night in Jul 2024

8/10 Good

Yoshito

Stayed 1 night in Jun 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staffs. The restaurants on the top floor are pretty good.
Stayed 1 night in Apr 2024

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, amenities
Spectacular room views! Such a stunning and remote hotel with many dining and activity options. Will definitely be back.
Stayed 2 nights in Jan 2024

8/10 Good

Wing Sze

Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Wonderland
Spectacular location and views for a snowy wonderland in winter. The lobby and sitting areas are beautiful and peaceful. It is quite remote but with a free daily transfer bus available for Toyako or Toya station. The service was outstanding with very friendly staff. The food was excellent, but quite expensive without options nearby! The bar was quaint and relaxing at the end of the day. We thoroughly enjoyed our two night stay. We didn't utilise the spring or spa services but would recommend this hotel for that special celebration or decadent indulgence!
Stayed 2 nights in Dec 2023

8/10 Good

Chung Hin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Shujen

Stayed 1 night in Sep 2023

10/10 Excellent

Xiao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a hidden gem! We stayed two nights at the resort. The view is breathtaking and the food is supreme. All facilities are well maintained and staff are very friendly.
Stayed 2 nights in Sep 2023

8/10 Good

Pongnut

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice to be told about dining options before arriving.
Stayed 2 nights in Jul 2023

10/10 Excellent

Hiroyuki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible lake view
Stayed 1 night in May 2023

10/10 Excellent

Su

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with breathtaking views! The restaurants on the property, especially all the Japanese restaurants were amazing, and with exceptional service! Every staff we encountered were attentive, courteous, and professional. The best we’ve experienced in a long time.
Stayed 3 nights in Apr 2023

10/10 Excellent

shin ywan

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Place is great but that’s it
The bath was not great. Food is too expensive and there’s nothing in the walking distance
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Windsor is a 5-star
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Suky, HONG Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are perfect but the dinner buffer seems a bit too less variety of food but with extremely high price. In addition, it is disappointed that the outdoor public onsen place is alternative by gender day by day
Stayed 1 night in Jan 2020

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

4/10 Poor

HIDETO

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Virginia Lee

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible service at restaurant
Hotel is huge with more than 200 rooms, no Japanese onsen feel. We ate at the “Out of Africa” restaurant , food was tasty but service was not attentive at all. The main course was served without cutlery. Wine was not refilled automatically. Room is big but decor looks like hotels in USA.
Stayed 1 night in Jun 2019