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The Freshwater

4.0 star property

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Photo gallery for The Freshwater

Balcony view
2 Bedroom Penthouse Residence | Private kitchen
Aerial view
Aerial view
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
165-19, Yamada, Abuta, Kutchan, Hokkaido, 044-0081
  • Niseko Mountain Resort Grand Hirafu
    ‪3 min walk‬
  • Niseko Annupuri International Ski Area
    ‪16 min drive‬
  • Niseko Hanazono Resort
    ‪20 min drive‬

Room options

View all photos for 2 Bedroom Penthouse Suite

Balcony view

2 Bedroom Penthouse Suite

  • 85 sq m
  • 2 bedrooms
  • 1 bathroom
  • Mountain view
  • Sleeps 6
  • 2 Twin Beds OR 2 King Beds

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2 Bedroom Penthouse Residence

2 Bedroom Penthouse Residence

  • 85 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 Twin Beds OR 2 King Beds

View all photos for 3 Bedroom Penthouse Residence

3 Bedroom Penthouse Residence | In-room dining

3 Bedroom Penthouse Residence

  • 137 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Mountain view
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds

View all photos for Superior Studio

Superior Studio

Superior Studio

  • 22 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed

View all photos for 3 Bedroom Penthouse Suite

Balcony view

3 Bedroom Penthouse Suite

  • 110 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Mountain view
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds

View all photos for 1 Bedroom Suite

Fridge, microwave, oven, stovetop

1 Bedroom Suite

  • 67 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Twin Bed OR 1 King Bed

View all photos for 2 Bedroom Suite

Desk, iron/ironing board, free WiFi

2 Bedroom Suite

  • 76 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 Twin Beds OR 2 King Beds

Similar properties

Combined shower/bathtub, free toiletries, hair dryer, slippers

Hilton Niseko Village

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (941)
The price is €100
for 1 room
includes taxes & fees
12 Apr - 13 Apr
Hilton Niseko Village

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Freshwater

Fun on the slopes, near Niseko Mountain Resort Grand Hirafu
Hit the slopes and relax with The Freshwater's amenities, including ski storage, ski passes, and free self parking. Each apartment provides a sitting area and a refrigerator, plus free WiFi and a flat-screen TV with a DVD player. Added amenities include a microwave, a stovetop, and a rice cooker. Limited housekeeping is available.
The Freshwater offers 33 accommodations with DVD players and rice cookers. Accommodations offer separate sitting areas. Flat-screen televisions are featured in guestrooms. Refrigerators and microwaves are provided. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Kutchan apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on a limited basis.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at The Freshwater, you're just a quick walk from Niseko Mountain Resort Grand Hirafu. You'll find features like free WiFi in public areas and free self parking, plus dry cleaning service. Built in 2008, this upscale apartment building has 33 apartments on 5 floors. Each apartment offers free WiFi and a flat-screen TV.
  • Each apartment offers a sitting area, a flat-screen TV, and a DVD player
  • Free WiFi
  • Free self parking
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes ski equipment rentals
  • Just a 3-minute walk from Niseko Mountain Resort Grand Hirafu and a 3-minute drive from Noasc
As a guest of The Freshwater, you'll find ski storage, concierge services, and laundry facilities. WiFi is free in public spaces. The business-friendly The Freshwater also features dry cleaning/laundry services and an elevator. Limited free parking is available on a first-come, first-served basis.

This 4-star Kutchan apartment is smoke free.

Languages

English, Japanese

Property amenities

Ski

  • Downhill skiing nearby
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 2 spaces per unit)

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Oven
  • Refrigerator
  • Rice cooker
  • Toaster

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • DVD player
  • Flat-screen TV

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (limited availability)
  • Iron/ironing board
  • Luggage storage
  • Phone

Things to do

  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 33 units
  • 5 floors
  • Built in 2008

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Intuition Niseko, 38-6 Kabayama, Kutchan, Abuta District]
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternate location: [Intuition Niseko, 38-6 Kabayama, Kutchan, Abuta District, Hokkaido 044-0078, Japan]
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
The listed optional crib/infant bed fee applies every 4 days.
Guests may be required to change rooms during their stay. Room upgrades are subject to availability.

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 7000.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 7000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Intuition Niseko, 38-6 Kabayama, Kutchan, Abuta District
Guests arriving after hours will need to go to the following location to check in: Intuition Niseko, 38-6 Kabayama, Kutchan, Abuta District, Hokkaido 044-0078, Japan
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Guests can access their accommodation through a private entrance.

We should mention

  • Children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Freshwater Hotel Kutchan
Freshwater Kutchan
Freshwater Apartment Kutchan
The Freshwater Kutchan
The Freshwater Apartment
The Freshwater Apartment Kutchan

The Freshwater Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 33 reviews
Rating 8 - Good. 9 out of 33 reviews
Rating 6 - Okay. 2 out of 33 reviews
Rating 4 - Poor. 1 out of 33 reviews
Rating 2 - Terrible. 2 out of 33 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, room comfort
Best Value in Town
This place is amazing. Its right next to the center of the Hirafu town where all the action (food) and transportation is. Lawson also right next door. Rooms are small but smartly designed, I felt more comfortable here than in many other larger hotel rooms. Staff was friendly and wanting to go above and beyond to help me get out of a jam when there were no taxis in town.
Stayed 4 nights in Dec 2023

10/10 Excellent

Tayah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Can’t say enough good things about this property. We rented an apartment and it gave us ample room to spread out and enjoy our time there for the week. The location was absolutely perfect. Close to grocery stores, restaurants, bars, onsens and the Grand hirafu ski resort. I would recommend reserving restaurants in advance of your stay otherwise you may not get in anywhere. Happened to us a few times.
Stayed 7 nights in Jan 2023

4/10 Poor

Alicia

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Apartment itself was fantastic. Lovely King sized bed, washing machine and gas fire place. Communication before check in was great but, Unfortunately the staff leave a lot to be desired when checking in at during our stay. They didn’t mention there was a free shuttle service in the morning, they didn’t mention there we’re different types of lift passes and we got stuck on the other side of the mountain and missed a whole afternoon skiing. They clearly didn’t care.. forgot to have our lift pass and lesson ready when we arrived and then couldn’t tell us where to go for our lesson. Also worth noting that the walls are paper thin. We could hear the conversation of the people in the next room and on the street.
Stayed 3 nights in Feb 2020

6/10 Okay

Kent

Travelled with family
Liked: Staff & service, property conditions & facilities
Good location, very small rooms for price, rooms are a lot smaller than photos appear
Stayed 6 nights in Feb 2020

8/10 Good

Calvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

JC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was poorly designed.. Each time we showered, the floors flooded and there was nothing to dry it with . Each time we needed to use the sink we had to walk on wet floor.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice property to stay in. Very close to all the restaurant and shops. Staff are attentive and friendly.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern apartment that is very close to everything.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. Even though our buss was 30 minutes late there was someone waiting to drive us to the apartment.
Stayed 8 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Easy to locate. Staff was helpful from before arrival till we depart. Wonderful experience!
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Excellent location to lifts, restaurants, and shops
Stayed 8 nights in Jan 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freshwater
Great option in Hirafu
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff and an overall great lodging experience. Only wish there was a hot tub or sauna on the premises.
Stayed 3 nights in Feb 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic convienient location and very comfy !!
Spacious comfortable accomodation in a great location only a few minutes walk to the family chair, bars restaurants, massage, hire shops etc. Would definately consider again.
Stayed 5 nights in Feb 2018

10/10 Excellent

Annika, USA/Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel close to everything
Maybe not a ski in and ski out hotel but with the shuttel bus it is not a problem and it is walking distance to everything anyway.
Stayed 7 nights in Feb 2018

8/10 Good

Tom, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice functional room close to everything
We had the studio room with little kitchen, nice and clean and a very comfy bed. It’s was really close to the slopes and main intersection, the only downside was the adjoining room is really close and you can hear the neighbors talking, we had to tell them to be quite one night. Aside from that it was great
Stayed 5 nights in Feb 2018

10/10 Excellent

Steve, Brisbane, Queensland, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are fantastic, nothing was an issue, Very comfortable bed, great location, I highly recommend Freshwater to stay in Niseko.

8/10 Good

Sara, Jackson Hole, WY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cozy place but doors are thin
We had an excellent stay at The Freshwater, however our neighbors were VERY loud and could hear everything from their apartment. We stayed in a studio right next to an apartment (they have the same entrance which was kind of strange) and the doors were paper-thin. Be prepared to turn on a sound machine if you stay here. On a positive note, the staff however was very friendly and helped us with everything from rides to the ski resort, dinner recommendations, and onsen suggestions. They even brought us a humidifier!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, awesome staff
Fantastic location, close to everything. Feel the hustle of the village, close to everything. Staff were fabulous, thanks Jodie for making us feel very welcome and the great tips for food, particularly JAM.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Niseko
Modern and clean. Free shuttle to the Gondola.

8/10 Good

Mizuki

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
洗濯機もありよかった！
Stayed 3 nights in Feb 2024

2/10 Terrible

Yasumichi

Stayed 1 night in Dec 2023

6/10 Okay

YATO

Business traveller
Liked: Cleanliness
ウォシュレットと湯船が有れば最高でした。
Stayed 8 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and cozy apartment with well-equipped kitchen. Staff are so nice. Just next to the main road in Girafu. 2-minute-walk to ski shuttle bus stop and 5-minute-walk to convenient shop. It is so convenient that many restaurants and shops nearby. We didn’t drive this time and we took ski bus from CTS airport. The Freshwater provided compliment shuttle from & to Girafu welcome centre on arrival and departure date. We will stay here again when we go to Niseko next time. 👍
Stayed 4 nights in Dec 2019