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Hotel Grand Toya

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Grand Toya

Lake view
In-room safe, desk, blackout curtains, rollaway beds
In-room safe, desk, blackout curtains, rollaway beds
In-room safe, desk, blackout curtains, rollaway beds
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Parking included
  • Business services

Explore the area

Map
144 Toyako Onsen, Toyako, Hokkaido, 049-5721
  • Toyako Onsen
    1 min walk
  • Toyako Hot Spring
    6 min walk
  • Usuzanfunka Memorial Park
    10 min walk

Room options

View all photos for Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

In-room safe, desk, blackout curtains, rollaway beds

Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

  • 20 sq m
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

In-room safe, desk, blackout curtains, rollaway beds

Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

  • 20 sq m
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

In-room safe, desk, blackout curtains, rollaway beds

Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

  • 20 sq m
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

Similar properties

Property entrance

WE Hotel Toya

Breakfast included
Parking included
Free WiFi
Restaurant
4.4 out of 5, Excellent, (156)
The price is €495
for 1 night
includes taxes & fees
1 Jan - 2 Jan
WE Hotel Toya

About this property

Hotel Grand Toya

Hotel with free parking, near Lake Toya
This hotel features a coffee shop/cafe, a meeting room, and gift shops/newsstands. Free WiFi in public areas and free self parking are also provided. Additionally, RV/bus/truck parking, a front-desk safe, and a ballroom are onsite. Bathrooms are shared.
Hotel Grand Toya offers 39 air-conditioned accommodations with safes and slippers. Flat-screen televisions come with satellite channels.

Guests have access to shared bathrooms. Bathrooms include toilets with an electronic bidet and children's slippers. This Toyako hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
During your stay at Hotel Grand Toya, you're just a quick walk from Toyako Onsen. Enjoy features like free WiFi in public areas and free self parking, plus a coffee shop/cafe.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include a front-desk safe, a meeting room, and a gift shop
  • Onsite recreation includes hot springs
  • Steps from Toyako Onsen and 6 minutes by foot from Toyako Hot Spring
There's a coffee shop/cafe on site. Public spaces have free WiFi. Hotel Grand Toya offers its guests hot springs. A vending machine, gift shops/newsstands, and a front-desk safe are also featured at Hotel Grand Toya. Self parking is free.

Smoking is allowed in designated areas at this 3-star Toyako hotel.

For a fee, guests can enjoy Japanese breakfast daily from 7:00 AM to 9:00 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site

Food and drink

  • 1 coffee shop/cafe

Things to do

  • Hot springs

Family friendly

  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage

Business services

  • A meeting room

Spa

  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • Lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • 2 bathrooms
  • Electronic bidet
  • Hairdryer (on request)
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

More

  • Children's slippers
  • Desk
  • Safe
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
This property's rollawayextra bed fee is charged for children ages 2-6

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 1100.0 per stay.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: JPY 1100.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Grand Toya
Grand Toya
Hotel Grand Toya Toyako-Cho, Hokkaido, Japan
Hotel Grand Toya Hotel
Hotel Grand Toya Toyako
Hotel Grand Toya Hotel Toyako

Hotel Grand Toya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 37 out of 150 reviews" "
Rating 8 - Good. 57 out of 150 reviews" "
Rating 6 - Okay. 39 out of 150 reviews" "
Rating 4 - Poor. 13 out of 150 reviews" "
Rating 2 - Terrible. 4 out of 150 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

THERESA L H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.
Room for 3 pax
Room for 3 pax
Dinner
Breakfast
Stayed 1 night in Aug 2024

8/10 Good

THERESA L H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.
Room for 3 pax
Dinner
Breakfast
Fireworks
Stayed 1 night in Aug 2024

8/10 Good

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
The view of Lake Touya was superb. We had a small room for 3 but I didn’t mind. We had somewhat overcast days so the mountains in the lake was a bit blurr but it made the scenery more mythical.
Stayed 1 night in Aug 2024

10/10 Excellent

Zhong

Stayed 1 night in Jun 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Yen Ping

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel was a bit dated but was clean. Room was big enough for three. But do note that there is no shower in the room so we had to use the public bathroom on level 1. View of lake from the room was amazing.
Stayed 2 nights in May 2023

8/10 Good

Yun Seong

Travelled with family
Liked: Cleanliness, staff & service
This is an older hotel, and it has its charm. Japanesd style rooms and also common bath area at the basement. Staff were very helpful, one even parked my car, and have English explanation especially for the protocol to use the public bath. Right by the lakeside, and we have a room with great view of lake and mountain. Did not eat there as it was an over nighter for us. Good place to experience onsen, Japanese style room, reminding me of ryokans.
Stayed 1 night in Apr 2023

10/10 Excellent

John, Austin

Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and good service
Our family of 4 stayed in a very comfortable spacious room. Really incredible that its so spacious. The hotel is really value for money. They were very generous with their food, their amenities and though the onsen is not as big as those very big hotels, I like the privacy and its comfortable enough for our one night stay. The lady serving us our breakfast was very polite and sincere. She also taught us some Japanese meal customs. It can be seen that that food was prepared with dedication. We enjoyed both the breakfast and dinner. Thanks for the good service.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to the bus station. Good onsen. Great dinner and breakfast. Nice staff. Area was nice. Room view was majestic. 10a checkout time was kind of too early. Free luggage storage only until12p. Hallway smelled bad like someone smoked there.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night with firework
Excellent location and friendly staff. The hotel is a bit old, yet it is comfortable. It is good to see the firework inside the room (first 10 mins of the show).
Stayed 1 night in Oct 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated traditional onsen hotel.
Had a great time. Situation perfect. Staff excellent. Onsen functions well even if it's not the most beautiful.
Stayed 1 night in Sep 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check out time should extend to 11am instead of 10
Good view , fresh air, nice . Really enjoyed
Stayed 1 night in Jun 2019

8/10 Good

Shinn Shyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very traditional Japanese style hotel with nice hot spring bath. Highly recommend.
Stayed 1 night in Apr 2019

10/10 Excellent

Judy, Taiwan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything is good.
Stayed 1 night in Feb 2019

6/10 Okay

Ong

Extremely Disappointed- bus parking outside window
After reading the review, I was looking forward to a nice lake view room. Therefore, I was extremely disappointed when the room allocated to us was 1st floor and facing bus parking instead of lake view:( Well, the onsen was good as in others’ review.
Stayed 1 night in Feb 2018

8/10 Good

arc, BKK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The staff was great and very helpful with everything. The big barthroom opens 24hrs. Breakfast though was just a bit too simple but overall it’s quite alright
Stayed 1 night in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed with this hotel, room was outdated, food was terrible and not fresh. Heavily over priced. Front desk staff was okay, overall Not recommended.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice Lake View
One of the best location hotel we stayed. Absolute lake view. Room was clean. Room size was good, considered Japanese standard. Stroll along the lake and watch fire works. Hot spring was decent, though preferred more space. Japanese room has no bathroom, only toilet. Only way to bath is to go public hot spring. Compared to other hotels in Japan, the front office staff were relatively less friendly (by Japanese standard).

4/10 Poor

PA, Penang, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty & smelly hotel
This hotel is too old and really need a major uplift! We can smell the kitchen cooking just outside our room. More horrible, the toilet has urine smell which means it was not properly clean before we check-in. The Onsen, oh my god is so dirty and poorly maintained. This is not even a 3 star rating hotel!!

10/10 Excellent

WeiSheng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Experience the public onsen and the Japanese culture of using onsen. And the hotel staffs are really helpful.

8/10 Good

mee ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Good but could be better
Overall, the stay is average. Meal is also average. Location wise, it is near to most places.

10/10 Excellent

Chan, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is fine for short stay.
Overall is ok for short stay.