A coffee shop/cafe, coffee/tea in a common area, and free self parking are available at this hotel. Free WiFi in public areas and free train station pick-up are also provided. Other amenities include a vending machine. Private bathrooms are not ensuite.
Hotel Cocoa offers 18 accommodations with safes and bathrobes. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with refrigerators and separate dining areas. Rooms have detached private bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, and toilets with an electronic bidet.
This Toyako hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. 55-inch LCD televisions come with satellite channels. Housekeeping is provided daily.
During your stay at Hotel Cocoa, you're just a quick walk from Shikotsu-Toya National Park. Features include free WiFi in public areas, free self parking, and free train station pick-up service.
Free WiFi (speed: 50+ Mbps)
Free self parking
Enjoy a bite to eat at the coffee shop/cafe
Amenities include a vending machine and coffee/tea in a common area
8 minutes by car from Toyako Onsen and 8 minutes from Toyako Hot Spring
Free train station pick-up shuttle service
There's a coffee shop/cafe on site. WiFi is free in public spaces. Hotel Cocoa also features a vending machine and coffee/tea in a common area. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hotel Cocoa was completed in January 2023.
Languages
Chinese (Mandarin), English, Filipino, Japanese
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Limited on-site parking
On-site parking includes off-street options
Free train station pick-up shuttle from 10:00 AM to 5:00 PM
Train station shuttle on request
Food and drink
1 coffee shop/cafe
Coffee/tea in a common area
Family friendly
Kitchen
Fridge
Separate dining area
Soundproofed rooms
Conveniences
Vending machine
Guest services
Daily housekeeping
Front desk (limited hours)
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Thin carpet in public areas
Thin carpet in room
More
Renovated entire property – January 2023
Room amenities
Bedroom
Bed sheets
Blackout drapes/curtains
Premium bedding
Bathroom
Dressing gowns
Deep-soaking bath
Electronic bidet
Private bathroom (not in room)
Separate bath and shower
Towels
Entertainment
55-inch LCD TV
Satellite channels
Food and drink
Cleaning supplies
Dining room
Kitchen
Paper towels
Fridge
More
Desk
Individually decorated
Individually furnished
Safe
Slippers
Soundproofing
Window screens
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18
Check-out
Check-out before 10 AM
Special check-in instructions
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Access methods
Front desk (limited hours)
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 8:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
We should mention
As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
Property is also known as
Hotel Cocoa Toyako
Hotel Cocoa
Cocoa Toyako
Hotel Cocoa Hotel
Hotel Cocoa Toyako
Hotel Cocoa Hotel Toyako
Hotel Cocoa Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room is beautiful with magnificent view. However, Reception staff is not helpful or even welcoming. Requested him to switch on the air conditioning in the lounge when we wanted to eat our dinner there with friends staying in different rooms. He agreed but did not appear at all. No smile or greeting when met him at the Reception the next morning. The cleaning staff was much more courteous and cheerful. It’s a shame for such a beautiful hotel to have such a bad service staff.
The lake view is wonderful from the hotel. The room is large, design is very good especially the bathroom. The hugeflower field is near by the window. If I go to this area, I will choose to stay at this hotel again.
APIRAT
Stayed 1 night in May 2024
10/10 Excellent
Bee San
25 May 2024
Bee San
Stayed 1 night in May 2024
10/10 Excellent
Hui Hong
Travelled with partner
18 May 2024
Very fresh, clean and modern Hotel. 3-4 minutes drive distance to the silo Observatory. Onsite free parking. Great place to stay for road trip traveler.
Very clean, roomy, amenities, hospitality, with nice Toya lake view….stayed there for 4 days and couldn’t believe we found this hotel at this room rate.
Only thing didn’t like about this hotel was “no elevator “
For young people it will be no problem, but for elders and handicapped people, it’s not easy to go upstairs with luggage.
Lovely small hotel with a fantastic view of Lake T
Hotel Cocoa is newly renovated and comfortable. It is a small hotel situated on a hilltop, so if one is not driving, then it's rather far from Toyoka town and the only eatery is a cafe 10 mins walk away. However, the view of Lake Toya is breathless and the rooms are spacious and comfortable. On site parking is free
The property, the location, the room size and usage and quiteness were awesome. No near food places, but in future will plan accordingly. Definitely a must stay!
Great view, large clean room, helpful and courteous staff. Quiet location, on shore opposite the the Toyako-Onsen town, less than 15 minutes' drive away. Also a few minutes' drive away from two "observatories" with more great views of the lake and from beaches on the lake. May not be as practical if you do not have a car. In the bathroom there is a large tub with a view of the lake. Parking is in a covered with garage door on the ground floor, rooms are above. No elevators, but there is only one flight of stairs to the rooms. Happy to have booked and stayed here. No WiFi, so you will have to use your cellular data plan.
The staff was very friendly although English was not that good. The room was clean and spacious. The bathtub was very good! I opted for half board. The food was very good. Only bad thing was the main heater was spoiled. I was given another potable heater, but it was not strong enough to keep the room warm. Overall, as the location is not that good, I recommend this hotel if you have a car
Verified traveller
Stayed 1 night in Jan 2020
10/10 Excellent
Verified traveller
Travelled with family, Travelled with family and small children
Location great for good view of Lake Toya; nice spa in room; reception was ok; lack of elevator not so good if you've got a heavy suitcase; general decor a bit minimalist
This might be useful to those planning to stay here without a car.
We arrived by train at Toya station and walked to the 7-11 to stock up food for our 5-night stay. We took a taxi from Toya station to the hotel (around 3,500 yen). The hotel is pretty isolated (except for the lovely Lake hill farm, which offers space outdoors and nice food). We walked around every day, but there are no trail, just roads, so that's not great. Still, we enjoyed strolling around the empty small roads along the fields. We also walked to Toyako (the village) but it takes about 2h and it's uphill coming back, on a trafficked road.
The hotel is lovely. Cleaning is not very thorough but if you leave the room very tidy they'll clean pretty much everything. Very helpful staff: only some speak English but it was good anyway. We didn't try room service due to others saying it was not great.